⭐ Trustpilot Reviews Scraper — Company Reviews & Ratings Extractor

Scrape Trustpilot reviews, star ratings, company trust scores, and reviewer data without a Trustpilot API key. Extract hundreds of verified customer reviews per company, complete with company metadata, review responses, and sentiment-ready structured data. Export to JSON, CSV, or Excel instantly.

No Trustpilot API required. Works on any publicly listed Trustpilot company page.

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�� What It Does

The Trustpilot Reviews Scraper is a robust, production-ready extractor that collects customer reviews from any company listed on Trustpilot. It captures the full review record — title, body text, star rating, reviewer profile, verified purchase status, review date, and company management replies — alongside company-level trust scores and rating distribution breakdowns. Whether you need 50 reviews for a quick analysis or 5,000 for a comprehensive dataset, this actor handles pagination, dynamic content, and language filters automatically. All results are pushed to Apify datasets for instant export to JSON, CSV, Excel, or XML.

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🎯 Use Cases

• 📊 E-commerce & Retail Brands — Monitor your Trustpilot reputation at scale, track review trends over time, and benchmark trust scores against direct competitors
• 🔍 Competitive Intelligence Teams — Scrape competitor reviews to identify their weaknesses, recurring complaints, and customer pain points — then address them in your own product
• 🤖 Sentiment Analysis & NLP — Build labeled review datasets (verified/unverified, 1–5 stars, by category) for training sentiment models or building review summarization tools
• 💼 Consulting & Strategy Firms — Perform reputation audits for clients across multiple industries with bulk multi-company scraping
• 📱 SaaS & Tech Companies — Track verified software reviews to identify feature requests, bugs reported publicly, and churn signals
• 🛒 Consumer Protection & Journalism — Investigate customer experiences with specific businesses and identify patterns in negative reviews
• 📈 Investor Due Diligence — Assess customer sentiment around target companies before investment decisions

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📥 Input Parameters

Field	Type	Default	Description
startUrls	array	required	List of Trustpilot company page URLs (e.g., ["https://www.trustpilot.com/review/amazon.com"])
maxReviews	integer	50	Maximum reviews to scrape per company (1–1000)
language	string	""	Filter reviews by language (e.g., "en", "de", "fr"). Leave empty for all languages
sortBy	string	"recency"	Sort order: "recency", "relevance", "highest_rating", "lowest_rating"
includeCompanyInfo	boolean	true	Whether to include company-level metadata (trust score, rating distribution, etc.)
verifiedOnly	boolean	false	When true, only returns reviews marked as "Verified" by Trustpilot
proxyConfiguration	object	auto	Proxy configuration. Datacenter proxies usually sufficient for Trustpilot

📋 Example Input

{
  "startUrls": [
    "https://www.trustpilot.com/review/amazon.com",
    "https://www.trustpilot.com/review/shopify.com",
    "https://www.trustpilot.com/review/stripe.com"
  ],
  "maxReviews": 300,
  "language": "en",
  "sortBy": "recency",
  "includeCompanyInfo": true,
  "verifiedOnly": false,
  "proxyConfiguration": {
    "useApifyProxy": true,
    "apifyProxyGroups": ["DATACENTER"]
  }
}

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📤 Output Sample

Each item in the output dataset represents one Trustpilot review with associated company data:

{
  "companyInfo": {
    "companyId": "amazon.com",
    "name": "Amazon",
    "websiteUrl": "https://www.amazon.com",
    "trustpilotUrl": "https://www.trustpilot.com/review/amazon.com",
    "trustScore": 2.5,
    "starRating": "2.5 out of 5",
    "numberOfReviews": 43821,
    "starDistribution": {
      "5star": 18421,
      "4star": 5234,
      "3star": 2108,
      "2star": 3421,
      "1star": 14637
    },
    "categories": ["Online Shopping", "Retail"],
    "claimedProfile": true,
    "verifiedCompany": true,
    "logo": "https://images-static.trustpilot.com/api/logos/amazon-logo.png",
    "location": "Seattle, WA, United States"
  },
  "review": {
    "reviewId": "rev_64a821bc9f4d3",
    "title": "Fast delivery but had issues with return process",
    "text": "I've been an Amazon Prime member for 8 years and generally love the service. However, my recent experience returning a defective item was unnecessarily complicated. After 4 chat sessions and 2 phone calls, the refund finally came through after 12 days. The delivery speed is still excellent (next day as advertised), but customer service has clearly declined compared to 3 years ago.",
    "rating": 3,
    "publishedAt": "2024-03-14T16:22:00.000Z",
    "updatedAt": null,
    "isVerified": true,
    "verificationSource": "Invitation",
    "language": "en",
    "author": {
      "name": "Michael Johnson",
      "profileUrl": "https://www.trustpilot.com/users/64821bc9f4d30001",
      "countryCode": "US",
      "country": "United States",
      "reviewCount": 14,
      "profileImageUrl": "https://user-images.trustpilot.com/64821bc9f4d30001/73x73.png"
    },
    "experienceDate": "2024-03-01",
    "usefulCount": 23,
    "reply": {
      "message": "Thank you for your feedback, Michael. We apologize for the inconvenience with your return. We've reviewed your case and have issued a $10 credit as a gesture of goodwill. Our returns process has been flagged for improvement.",
      "publishedAt": "2024-03-15T10:45:00.000Z",
      "author": "Amazon Customer Support"
    },
    "reportedCount": 0
  },
  "scrapedAt": "2024-03-16T09:00:00.000Z"
}

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💰 Pricing

Volume	Approximate Cost
100 reviews	~$0.08
1,000 reviews	~$0.60
10,000 reviews	~$4.50
100,000 reviews	~$35.00

Trustpilot pages are relatively lightweight, making this one of the most cost-efficient review scrapers available. Costs scale linearly with review count.

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⚙️ How It Works

1. URL Validation — The actor accepts Trustpilot company page URLs in the format https://www.trustpilot.com/review/{domain}. It normalizes URLs and validates they point to company review pages.

2. Company Metadata Extraction — On the first page load, the actor captures company-level data: TrustScore (1–5), total review count, verified status, rating distribution (1-star through 5-star counts), and company profile information.

3. Review Pagination — Trustpilot displays 20 reviews per page. The actor iterates through pages using URL-based pagination (?page=2, ?page=3, etc.) until maxReviews is reached or all reviews are exhausted.

4. Language & Sort Filtering — Language and sort parameters are applied via Trustpilot's native URL query parameters, ensuring server-side filtering rather than client-side filtering for accuracy.

5. Review Parsing — Each review is parsed for: title, body text, star rating (1–5), publication date, experience date (when the customer actually had the experience), verification status, and author profile data.

6. Management Replies — When a company has replied to a review, the reply text, author, and timestamp are extracted and nested within the review record.

7. Verification Status — Trustpilot marks reviews as "Verified" when the company invited the reviewer via email or SMS. This flag is captured for each review.

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⚠️ Limitations

• Public reviews only — Reviews that have been removed by Trustpilot (for violating guidelines) are not accessible and will not appear in results
• 1,000 review display limit — Trustpilot's web interface displays a maximum of ~1,000 reviews per language filter per company. To access more reviews, use multiple language filters or date range strategies
• Reviewer anonymity — Some reviewers publish anonymously; their name field will return "Anonymous" and no profile URL will be available
• Closed profiles — Some reviewer profiles are private; in these cases, only the reviewer's name and country are available
• Review flagging — Reviews flagged as under investigation by Trustpilot may show limited information while the investigation is ongoing
• Trustpilot TrustScore changes — The TrustScore can change in real time as new reviews arrive; the scraped score reflects the exact moment of scraping
• Terms of Service — Use this tool for legitimate business intelligence purposes only. Respect Trustpilot's ToS and robots.txt guidelines

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🔗 Related Actors

• Yelp Business Scraper — Extract Yelp reviews and business profiles
• Google Maps Scraper — Scrape Google Business reviews and ratings
• Glassdoor Reviews Scraper — Extract employee reviews from Glassdoor

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📞 Support

Questions? Found a bug? Use the Issues tab on this actor page or contact Apify Support.