Trustpilot Scraper - Reviews & Ratings

Pull reviews from any business on Trustpilot. Plug in a domain, get structured data back. Works for Amazon, Airbnb, Tesla, your competitor, your own company -- anything with a Trustpilot page.

No browser, no login, no API key. Just HTTP requests under the hood.

Quick start

{
    "businessUrls": ["amazon.com"],
    "maxReviews": 100
}

That's it. You get back 100 reviews with 25 fields each, plus the business profile.

What you get back

Every review comes with these fields:

{
    "reviewId": "69c911e4f13b725494e1b7f1",
    "reviewUrl": "https://www.trustpilot.com/reviews/69c911e4f13b725494e1b7f1",
    "businessDomain": "amazon.com",
    "title": "If I could give zero stars",
    "text": "If I could give zero stars, I would. The delivery service has been absolutely shocking lately. \"Package handed to tenant\" but I'm sitting here waiting for it. Not the first time, and I am fed up.",
    "rating": 1,
    "publishedDate": "2026-03-29T13:49:56.000Z",
    "experienceDate": "2026-03-29T00:00:00.000Z",
    "updatedDate": null,
    "authorName": "LeAndre Holthuysen",
    "authorLocation": null,
    "authorCountry": "GB",
    "authorReviewCount": 2,
    "authorImageUrl": "https://user-images.trustpilot.com/6931d37000ecba3fb8788db7/73x73.png",
    "isVerified": false,
    "verificationLevel": "not-verified",
    "source": "Organic",
    "language": "en",
    "likesCount": 1,
    "hasReply": false,
    "replyText": null,
    "replyDate": null,
    "scrapedAt": "2026-03-29T17:32:12.095Z",
    "recordType": "review"
}

That's a real result. Scraped today from Amazon's Trustpilot page.

The business profile looks like this:

{
    "businessName": "Amazon",
    "domain": "amazon.com",
    "trustScore": 1.7,
    "overallRating": 1.5,
    "totalReviews": 44779,
    "categories": ["Shoe Store", "Book Store", "Hobby Store", "Clothing Store"],
    "businessUrl": "https://www.trustpilot.com/review/amazon.com",
    "websiteUrl": "https://www.amazon.com",
    "recordType": "business_info"
}

All the fields

Review fields (25)

Field	What it is	Example
reviewId	Trustpilot's internal ID	69c911e4f13b7254...
reviewUrl	Direct link you can open	https://www.trustpilot.com/reviews/69c91...
businessDomain	Which business	amazon.com
title	Review headline	If I could give zero stars
text	The full review	If I could give zero stars, I would...
rating	Stars, 1 through 5	1
publishedDate	When they posted it	2026-03-29T13:49:56.000Z
experienceDate	When the thing happened	2026-03-29T00:00:00.000Z
updatedDate	If they edited it later	null
authorName	Who wrote it	LeAndre Holthuysen
authorLocation	Where they are	London, GB
authorCountry	Country code	GB
authorReviewCount	How many reviews they've left total	2
authorImageUrl	Their profile picture	https://user-images.trustpilot.com/...
isVerified	Did Trustpilot verify it	false
verificationLevel	How it was verified	not-verified, verified
source	How the review got there	Organic, Invitation
language	What language	en, es, de, fr
likesCount	Upvotes on the review	1
hasReply	Did the company respond	false
replyText	What the company said	Thank you for your feedback...
replyDate	When they replied	2026-03-30T08:00:00.000Z
scrapedAt	When you ran this scraper	2026-03-29T17:32:12.095Z
recordType	Always review	review

Business fields

Field	What it is	Example
businessName	Display name	Amazon
domain	Domain	amazon.com
trustScore	Trustpilot score	1.7
overallRating	Star average	1.5
totalReviews	How many reviews total	44779
categories	What Trustpilot categorizes them as	["Shoe Store", "Book Store"]
businessUrl	Trustpilot profile link	https://www.trustpilot.com/review/amazon.com
websiteUrl	Their actual website	https://www.amazon.com
phone	Phone number (when listed)	+1-800-...
email	Email (when listed)	support@...
address	Street, city, zip, country	{street, city, zipCode, country}

Input options

Setting	Default	What it does
businessUrls	--	Domains or Trustpilot URLs. Just throw in amazon.com or the full Trustpilot link, both work.
maxReviews	100	How many reviews you want. 0 means grab everything.
filterRating	all	Only want 1-star reviews? Set it to 1. Works for 1 through 5.
sortBy	recency	recency = newest first. relevance = Trustpilot's default ranking.
includeCompanyReply	true	Pull company responses too.
includeBusinessInfo	true	Get the business profile (TrustScore, categories, contact info).

Examples

Scrape 1-star reviews from a competitor

{
    "businessUrls": ["competitor.com"],
    "maxReviews": 500,
    "filterRating": "1",
    "sortBy": "recency"
}

Good for finding what their customers hate. Feed it to your sales team.

Compare multiple businesses

{
    "businessUrls": [
        "amazon.com",
        "ebay.com",
        "walmart.com"
    ],
    "maxReviews": 200,
    "sortBy": "recency"
}

Each business gets its own set of results. Use businessDomain to tell them apart.

Get everything for one business

{
    "businessUrls": ["tesla.com"],
    "maxReviews": 0,
    "filterRating": "all",
    "includeBusinessInfo": true,
    "includeCompanyReply": true
}

maxReviews: 0 means all of them. Could be thousands. It paginates automatically.

Only 5-star reviews

{
    "businessUrls": ["airbnb.com"],
    "maxReviews": 100,
    "filterRating": "5"
}

Useful for testimonials, marketing content, or understanding what people love.

How it works

The scraper reads Trustpilot's __NEXT_DATA__ payload -- the same structured JSON that powers their frontend. This is way more reliable than parsing HTML, and it's where all 25 fields come from.

If __NEXT_DATA__ isn't available (rare), it falls back to JSON-LD, then to HTML parsing. Three layers of extraction so it doesn't break when Trustpilot tweaks their markup.

No browser, no JavaScript execution, no Puppeteer. Just HTTP requests through Crawlee's CheerioCrawler. Fast, cheap, reliable.

Speed and cost

• ~20 reviews per request (one page)
• About 1-2 seconds per page
• 1,000 reviews takes ~1 minute
• No browser overhead = dirt cheap runs

Good to know

• Trustpilot paginates at 20 reviews per page. The scraper handles pagination automatically.
• Some fields like authorLocation and phone depend on what the user/business shared. They'll be null when not available.
• The source field tells you if the review was organic (customer went to Trustpilot on their own) or invited (the business asked them to leave a review). This matters for sentiment analysis.
• experienceDate is when the thing actually happened, publishedDate is when they wrote about it. Sometimes there's a gap of weeks.