Trustpilot Scraper — Company Reviews, Ratings & Contacts to CSV/Excel

Scrape Trustpilot company data and reviews at scale. Pull companies by category or scrape specific businesses by domain — TrustScore, review count, website, phone, address, categories — plus full reviews (title, text, rating, author, date, company reply). Export to CSV, Excel or JSON. No login, no API key.

trustpilot scraper · trustpilot reviews · review scraper · company ratings · reputation monitoring · competitor research · lead generation · trustscore

Built for reputation monitoring, competitor and market research, and lead generation.

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👥 Who Is This For?

• Reputation / CX teams: Track a company's reviews, ratings, and reply behavior over time.
• Market & competitor research: Compare TrustScores and review volumes across a category.
• Sales / lead-gen: Pull companies (with website + phone) from a Trustpilot category.

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⚡ Features

• Two modes — browse a category (many companies) or scrape specific company domains.
• Company data — name, TrustScore, stars, review count, website, phone, email, address, categories, logo.
• Reviews (optional) — title, text, rating, author, country, dates, and company reply, with sort + language control.
• You control cost — caps per company and per whole run.
• De-duplicated — by company domain.
• Export — CSV/Excel/JSON, or call via Apify's MCP server.

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🚀 How to Use

Category mode: add category slugs (from trustpilot.com/categories/{slug}), e.g. bank, electronics_technology. Company mode: add domains, e.g. apple.com, nike.com (full Trustpilot review URLs work too). When set, categories are ignored.

Turn on Scrape reviews to collect reviews, and set Max reviews per company / Max reviews total to control volume and cost.

Sample Input

{
  "companyDomains": ["apple.com", "nike.com"],
  "scrapeReviews": true,
  "maxReviewsPerCompany": 100,
  "reviewsSort": "recency",
  "reviewLanguage": "all",
  "proxyConfiguration": { "useApifyProxy": true, "apifyProxyGroups": ["RESIDENTIAL"] }
}

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📊 Output — Company fields

Field	Type	Example
name	string	"Happen Bank"
domain	string	"happen.com"
trustpilotUrl	string	"https://www.trustpilot.com/review/happen.com"
trustScore	number	4.7
stars	number	4.5
reviewCount	integer	13879
reviewsLast12Months	integer	6836
website	string | null	"https://happen.com"
email	string | null	null
phone	string | null	"(888) 596-3157"
address / city / zipCode / country	string | null	"88 Kearny St" / "San Francisco" …
categories	string | null	"Bank, Financial Institution"
categoryHierarchy	string | null	"Bank"
isClaimed / isClosed	boolean	true / false
logoUrl	string | null	"https://…/logo.png"
scrapedAt	string (ISO)	"2026-07-02T10:00:00.000Z"

With Scrape reviews on — each company gains reviews[]

Review field	Description
title, text, rating	Review headline, body, 1–5 stars
author, authorCountry, authorReviewCount	Reviewer name, country, their review count
experiencedDate, publishedDate	When the experience happened / review posted
isVerified, reviewSource	Verification flag + source
reply	Company's response { message, publishedDate } if any

Plus reviewsScraped (how many were captured for that company).

Sample Output

{
  "name": "Happen Bank",
  "domain": "happen.com",
  "trustpilotUrl": "https://www.trustpilot.com/review/happen.com",
  "trustScore": 4.7,
  "stars": 4.5,
  "reviewCount": 13880,
  "reviewsLast12Months": 6836,
  "website": "https://happen.com",
  "email": null,
  "phone": "(888) 596-3157",
  "address": "88 Kearny Street, Suite 600",
  "city": "San Francisco",
  "zipCode": "94108",
  "country": "US",
  "categories": "Bank, Financial Institution",
  "categoryHierarchy": "Bank",
  "logoUrl": "https://s3-eu-west-1.amazonaws.com/tpd/logos/5060f52a00006400051bf99f/0x0.png",
  "isClaimed": true,
  "isClosed": false,
  "scrapedAt": "2026-07-02T20:10:03.463Z",
  "reviews": [
    {
      "id": "6a456c97cb74d42d14dcfeb1",
      "title": "Worst bank ever",
      "text": "Worst bank ever!  Loved Lending Club Bank that I had been with for 4 years. They switched to Happen ...",
      "rating": 1,
      "likes": 0,
      "author": "Disappointed and stuck",
      "authorReviewCount": 10,
      "authorCountry": "US",
      "experiencedDate": "2026-07-01T00:00:00.000Z",
      "publishedDate": "2026-07-01T21:37:59.000Z",
      "isVerified": false,
      "reviewSource": "Organic",
      "reply": {
        "message": "Thanks for bringing this to our attention and we’re sorry there have been issues ...",
        "publishedDate": "2026-07-02T16:23:40.000Z"
      }
    }
  ],
  "reviewsScraped": 1
}

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💡 Proxy (required)

Uses residential proxy (Trustpilot blocks data-center IPs). Apify residential is the default and works out of the box; you can plug in your own for higher volume.

⚖️ Compliance & Responsible Use

Reviews contain personal data (author names, locations). You are responsible for a lawful basis (e.g. GDPR) when collecting and using it, for anti-spam compliance in any outreach, and for respecting Trustpilot's Terms of Service and robots.txt. Collect and use publicly available data responsibly.