Capterra Reviews Scraper — Ratings & Text

Capterra Reviews Scraper — One Row Per Review ✅ No API Key

Scrape software reviews from Capterra — author, star rating, review title and the full review text — as one clean row per review. Powered by the Neuralverge API. No API key or account required, and you pay per completed lookup — a page that returns no reviews still bills one row; failed runs are never charged.

Ideal for product research, competitor and voice-of-customer analysis, and feeding reviews to AI for sentiment and theme extraction.

✨ Why this Actor

• ⭐ One row per review — author, rating, title and full text, ready for a spreadsheet, CRM or AI pipeline.
• 💸 Pay per review returned — one row, one price. A page that ran but held no full reviews comes back as exactly one no result row for the whole run, billed like any other row; a run that fails is never charged.
• 🔑 No API key or account — extraction runs on the Neuralverge backend.
• ⚡ Real-time & structured — fresh data each run; page through with ?page=2, ?page=3, …

🔧 How it works

1. Provide a Capterra product reviews-page URL (e.g. https://www.capterra.com/p/246352/Revolut-for-Business/reviews/?page=1).
2. Run the Actor. Fetching and AI-structuring the reviews happens on the Neuralverge backend.
3. Get one dataset row per review. For more, run the next page (?page=2, ?page=3, …). Export to CSV, JSON or Excel, or pull it over the Apify API.

Input

One reviews page per run.

Field	Type	Notes
capterraUrl	string	A Capterra product reviews-page URL, e.g. …/reviews/?page=1.

{
  "capterraUrl": "https://www.capterra.com/p/246352/Revolut-for-Business/reviews/?page=1"
}

What you'll receive

One dataset row per review. Each row is a review object with the source url plus: author, rating (star rating), title and content (the full review text).

Titles are kept exactly as they appear on Capterra (including the surrounding quotation marks the site uses).

When nothing is found

A page that ran but held no full reviews still returns a row — exactly one no result row for the whole run, not one per missing review — so a batch never silently loses an input:

Column	Value
url	the reviews-page URL you submitted, echoed back exactly
found	false
message	why nothing was returned

Filter these out with found != false (or drop rows where message is set). This row is billed as one review — see Pricing.

Example output (real run)

One review row from a Capterra reviews page, exactly as it appears in the dataset. A single page of this kind returned 10 reviews — this is one of them.

{
  "url": "https://www.capterra.com/p/246352/Revolut-for-Business/reviews/?page=1",
  "author": "Mauro G.",
  "rating": 4,
  "title": "\"Revolut- the bank of the future\"",
  "content": "With Revolut you can send payment links with which your clients can make payments, and if another user has Revolut you can receive commission-free transfers. Revolut is one of the few payment platforms that offers cashback for your purchases, this is a point to take into account when comparing it with other platforms, it has many integrations with other billing platforms such as Xero, slack among others, its API can be integrated both in web version and in mobile version.\n\nRevolut is a payment processor with many tools that has gone unnoticed, it is a Neobank with a lot of potential, I have used the personal and business versions and I can say that it far surpasses large payment processors. One of the functions that I can highlight is that it issues both physical and virtual cards, so you can have better control of expenses and avoid hidden payments, I like that it is digitized and you can receive contactless payments on your iPhone, no need for a POS.\n\nWhat I don't like is that sometimes the synchronization with some banks is not working, I have had problems connecting with a bank, Revolut uses Plaid, and for some reason it doesn’t recognize the login of the bank that I wanted to add."
}

Genuine output from a live run — one review with its author, rating, title and full text.

Pricing

Pay per event — $0.005 per review ($5 per 1,000) written to the dataset. There is no run fee and no start fee.

Event	Price	Charged
Actor start	free	never
Failed run — invalid input, API error, timeout	free	never
Row written to the dataset	$0.005 ($5 / 1,000)	every row, including the "no result" row

A completed lookup is billed as one review, matched or not. When the source returns nothing, the Actor writes one explicit no-result row — the query you submitted plus found: false and a message explaining it — and that row is charged at the normal per-review price. A run that fails (missing input, bad key, upstream error) writes no row and costs $0.00.

A page that holds no full reviews produces exactly one such row for the whole run, so an empty page costs $0.005 in total — never more.

Pricing is on top of your Apify platform usage.

Rate limit

There is a ceiling on how fast one Apify account can pull from the Neuralverge backend: 10 requests per second for this Actor, counted separately from the other Neuralverge Actors. One run is normally one request, so this is about how many runs you start at once, not about the size of a single run — at typical run times that is dozens of runs in flight at once, which is well above ordinary use.

Updated August 2026: this ceiling was doubled from 5 to 10 requests per second. Bulk jobs that used to hit 429s now go through.

Above the ceiling the backend answers HTTP 429. The Actor waits out the Retry-After it asks for and retries a few times before giving up; a run that does give up writes no row and is not charged.

If you need a higher rate for a bulk job, get in touch.

Free plan limits

Users on any paid Apify plan are not affected by anything in this section.

On the Apify Free plan this Actor may be started 5 time(s) per calendar month per user. A run that finds nothing still counts, because the lookup is performed either way. Every Neuralverge Actor carries its own allowance — running one never uses up another's. When a limit is reached the Actor stops gracefully with a status message naming it; everything resets on the 1st of every month, and any paid Apify plan removes all of it.

Integrations & API

Results are stored in a standard Apify dataset — export as CSV, JSON, XML or Excel, or fetch on demand through the Apify API. The Actor also plugs into Apify's integrations (Make, Zapier, n8n, webhooks) and can be called from any MCP client.

FAQ

Do I need an account or API key? No. Extraction runs on the Neuralverge backend.

How do I get more reviews? Run the next page by changing ?page=1 to ?page=2, and so on.

Am I charged for an empty page? Yes — a lookup that ran is billed as one review even when the page held none; you get a single no result row for that run. A run that fails (missing input, bad key, upstream error) is not charged.

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Disclaimer: This Actor is an independent tool and is not affiliated with, endorsed by, or sponsored by Capterra or Gartner. Data originates from public Capterra review pages.