Capterra Reviews Scraper — Ratings, Pros & Cons ✅

Capterra Reviews Scraper — Ratings, Pros & Cons ✅

Extract Capterra reviews of a software product by URL or ID: overall and four sub-ratings, likelihood to recommend, pros, cons, overall text, date, incentive flag, and the reviewer's role, industry, company size and time used. Up to 500 per run. No API key, no account and no cookies required.

✨ Why this Actor

• Four sub-ratings per review — ease of use, support, functionality, value for money.
• Who wrote it — job title, industry, company size and how long they used the product.
• Incentive flag to separate incentivized from organic reviews.
• Up to 500 reviews in one run instead of one page.
• Every field in its own column. Nested blocks are flattened into their own columns, so the table and a CSV export show everything.
• Billed only for a completed lookup. A blocked page or an upstream error fails the run and costs nothing.

🔧 How it works

1. Enter capterra product URL or ID.
2. The Actor calls the Neuralverge data engine, which reads the public page.
3. Each record is written as its own dataset row.

Input

Field	Meaning
capterraUrl	A Capterra product page or its reviews page, e.g. https://www.capterra.com/p/246352/Revolut-for-Business/, or just its number. One product per run.
maxItems	How many rows to return, 1-500. You are charged per row delivered, so this is also the cap on what the run can cost. On the Apify Free plan a run is limited to 5 rows whatever you set here.

{
  "capterraUrl": "https://www.capterra.com/p/246352/Revolut-for-Business/",
  "maxItems": 25
}

What you'll receive

One row per record with these columns: capterraUrl, position, id, globalId, text, pros, cons, advice, rating, ratingsEaseOfUse, ratingsCustomerSupport, ratingsFunctionality, ratingsValueForMoney, recommendationRating, writtenDate, incentive, isAnonymous, sourceSite, sourceCode, sourceTooltip, chosenReason, switchingReason, switchedFrom, alternatives, vendorResponse, authorName, authorJobTitle, authorCompanySize, authorIndustry, authorUsedFor, authorImage, authorIsLinkedinVerified, authorIsValidated, authorValidations, authorIsAnonymous.

Every field the source returns becomes a column, so a field added on the source side shows up as a new column rather than disappearing. Lists (images, tags, alternatives) stay lists. Everything arrives in a single Output tab: no preview view hides any field.

Example output (real run)

[
  {
    "capterraUrl": "246352",
    "position": 1,
    "id": "4e272a6bc860a386",
    "globalId": null,
    "text": "With Revolut you can send payment links with which your clients can make payments, and if another user has Revolut you can receive commission-free transfers. Revolut is one of the few payment platforms that offers cashback for your purchases, this is a point to take into accou…",
    "pros": "Revolut is a payment processor with many tools that has gone unnoticed, it is a Neobank with a lot of potential, I have used the personal and business versions and I can say that it far surpasses large payment processors. One of the functions that I can highlight is that it is…",
    "cons": "What I don't like is that sometimes the synchronization with some banks is not working, I have had problems connecting with a bank, Revolut uses Plaid, and for some reason it doesn’t recognize the login of the bank that I wanted to add.",
    "advice": null,
    "rating": 4,
    "ratingsEaseOfUse": 5,
    "ratingsCustomerSupport": null,
    "ratingsFunctionality": 5,
    "ratingsValueForMoney": 4,
    "recommendationRating": 9,
    "writtenDate": "October 31, 2023",
    "incentive": "incentivized",
    "isAnonymous": false,
    "sourceSite": "Capterra",
    "sourceCode": null,
    "sourceTooltip": null,
    "chosenReason": null,
    "switchingReason": null,
    "switchedFrom": [],
    "alternatives": [],
    "vendorResponse": null,
    "authorName": "Mauro G.",
    "authorJobTitle": "Director Of Marketing And Advertising",
    "authorCompanySize": null,
    "authorIndustry": "Information Technology and Services",
    "authorUsedFor": "1-2 years",
    "authorImage": "https://cdn0.capterra-static.com/profile-images/linkedin/fa5c91fbe4918ac829dcbbf5fd6a4681.jpeg",
    "authorIsLinkedinVerified": true,
    "authorIsValidated": false,
    "authorValidations": [],
    "authorIsAnonymous": false
  },
  {
    "capterraUrl": "246352",
    "position": 2,
    "id": "634e0d406ffd5077",
    "globalId": null,
    "text": "I’ve been using this business account for a bit now and it’s helped loads with international payments and juggling multiple currencies. It feels modern and smooth compared to old-school banks. But if your business is growing fast you’ll need to watch the fees and plan restrict…",
    "pros": "The app is really easy to use and I got set up super fast. I can hold different currencies and send payments abroad without it being a huge pain. The cards (physical + virtual) are handy for tracking spending.",
    "cons": "Some features are locked behind pricier plans, so if you’re on the cheap one you’ll feel a bit restricted. Also, there’s no branch or cash deposit option so everything’s done online, which is fine, but feels limiting sometimes.",
    "advice": null,
    "rating": 4,
    "ratingsEaseOfUse": 4,
    "ratingsCustomerSupport": 4,
    "ratingsFunctionality": 5,
    "ratingsValueForMoney": 5,
    "recommendationRating": 8,
    "writtenDate": "October 21, 2025",
    "incentive": "incentivized",
    "isAnonymous": false,
    "sourceSite": "Capterra",
    "sourceCode": null,
    "sourceTooltip": null,
    "chosenReason": null,
    "switchingReason": null,
    "switchedFrom": [],
    "alternatives": [],
    "vendorResponse": null,
    "authorName": "Nilesh P.",
    "authorJobTitle": "Founder",
    "authorCompanySize": null,
    "authorIndustry": "Marketing and Advertising",
    "authorUsedFor": "6-12 months",
    "authorImage": null,
    "authorIsLinkedinVerified": false,
    "authorIsValidated": false,
    "authorValidations": [],
    "authorIsAnonymous": false
  }
]

When the lookup completes but finds nothing, the run writes one explicit row instead:

{"capterraUrl": "246352", "found": false, "message": "..."}

Pricing

Pay per result, charged per dataset row. Starting the Actor is free and there is no minimum charge per run.

You pay for the rows delivered, so "Maximum items" is also the cap on what a run can cost, and the "Maximum cost per run" you set in Apify is honoured before anything is fetched.

• A completed lookup that finds nothing writes the single found: false row above, billed as one result — the work was performed either way.
• A run that fails is never charged: missing or invalid input, an upstream error, a timeout, and a page that was never retrieved all write nothing.
• Records the source repeats are removed before they are written, so a duplicate is never billed.

Free plan limits

On the Apify Free plan this Actor can be started 5 times per calendar month per user and returns at most 5 rows per run. Every Neuralverge Actor has its own allowance, and a run that finds nothing counts towards it. Any paid Apify plan removes both limits.

Integrations & API

The dataset is available through the Apify API, and the Actor can be called from Apify Integrations, scheduled, or chained into another Actor like any other. Rows export to JSON, CSV, Excel and Google Sheets.

FAQ

What changed on 26 September 2026? The Actor now reads Capterra's structured review data instead of extracting one reviews page with AI. One run returns up to 500 reviews ("Maximum items"), and each row carries sub-ratings and reviewer details as flat columns. Old reviews-page URLs still work; the "?page=" part is ignored.

Can I look up many at once? Each run takes one input value. Start several runs in parallel or loop over your list with the Apify API.

Do I need a Capterra account or cookies? No.

Disclaimer

This Actor collects publicly available information from Capterra pages. It is not affiliated with, endorsed by or sponsored by Capterra; all trademarks belong to their owners. It does not log in, does not use cookies, and does not access personal accounts. You are responsible for how you use the data, including compliance with applicable laws and the terms of the source website.