Trustpilot Scraper — Reviews, Ratings, Company Data & Reviewer Profiles

What does Trustpilot Scraper do?

Trustpilot Scraper extracts reviews, ratings, company profiles, and reviewer data from Trustpilot.com — the world's largest review platform with 300M+ reviews across 1M+ businesses. Enter a company domain, get structured data in seconds. No API key, no login, no browser needed.

This is the most feature-rich Trustpilot scraper on Apify Store:

• 35+ data fields per review — more than any competitor
• 36 company profile fields — including AI summaries, contact info, reply behavior
• Reviewer profile scraping — unique feature, scrape any user's full review history
• Lowest memory usage (256 MB) — runs 4x cheaper than alternatives
• All Trustpilot filters — stars, date range, language, verified only, with-replies only
• Custom date range — filter by exact dates (YYYY-MM-DD), not just presets
• Auto-bypass 1000 review limit — automatically splits by star rating to get up to 5,000 reviews per company

Use the Apify platform to run via API, schedule recurring scrapes, integrate with Google Sheets, Slack, Zapier, Make, or any webhook.

Why scrape Trustpilot reviews?

• Brand monitoring — Track what customers say about your brand in real time
• Competitor analysis — Compare review scores, reply rates, and sentiment across companies
• Lead generation — Find businesses with low ratings that need your product/service
• Market research — Analyze customer pain points across entire industries
• Sentiment analysis — Feed review data into NLP and AI pipelines
• Review aggregation — Build dashboards, comparison sites, or embed reviews on your website
• Sales intelligence — Use company profiles (contact info, subscription status, reply behavior) for outreach
• Reviewer behavior analysis — Analyze specific reviewers across all companies they reviewed
• Fake review detection — Cross-reference reviewer profiles, verification status, and patterns

How to scrape Trustpilot reviews

1. Click Try for free to open the Actor in Apify Console
2. Enter one or more company domains (e.g. amazon.com, netflix.com)
3. Set the maximum number of reviews per company
4. Optionally filter by star rating, date range, language, or verification status
5. Click Start and wait for results
6. Download the dataset as JSON, CSV, Excel, or connect via API

Three scraping modes

Mode 1: Reviews (default)

Scrape customer reviews with full metadata — ratings, text, dates, reviewer info, verification, company replies, engagement metrics.

Mode 2: Company profiles only

Set onlyCompanyInfo: true to get rich company data without individual reviews. Perfect for lead generation at scale — scrape 100+ companies in one run and get their ratings, contact info, categories, AI summaries, reply behavior, and more.

Mode 3: Reviewer profiles

Provide reviewerProfileUrls to scrape a specific reviewer's complete review history across all companies. See their stats (total reviews, reads, likes) and every review they ever posted.

Input parameters

Field	Type	Description	Default
companyUrls	string[]	Company domains or Trustpilot URLs	["amazon.com"]
maxReviews	integer	Max reviews per company (0 = unlimited)	100
filterByStars	integer	Filter by star rating 1-5 (0 = all)	0
dateFilter	string	Time period: last7days, last30days, last3months, last6months, lastyear	all
dateFrom	string	Custom start date YYYY-MM-DD (e.g. 2025-01-01)	-
dateTo	string	Custom end date YYYY-MM-DD (e.g. 2025-12-31)	-
autoBypassLimit	boolean	Auto-bypass 1000 review limit by splitting star ratings	true
onlyVerified	boolean	Only verified reviews	false
onlyWithReplies	boolean	Only reviews with company reply	false
includeCompanyInfo	boolean	Add company details to each review row	true
sortBy	string	Sort: recency or relevance	recency
language	string	Language filter: en, de, fr, es, nl, etc.	all
onlyCompanyInfo	boolean	Only company profile, no reviews	false
reviewerProfileUrls	string[]	Reviewer profile URLs or IDs	[]
proxyConfiguration	object	Proxy for large runs	off

Example input — reviews

{
    "companyUrls": ["amazon.com", "netflix.com"],
    "maxReviews": 500,
    "filterByStars": 0,
    "dateFilter": "last3months",
    "sortBy": "recency"
}

Example input — company profiles for lead gen

{
    "companyUrls": ["amazon.com", "netflix.com", "spotify.com", "uber.com"],
    "onlyCompanyInfo": true
}

Example input — reviewer profile

{
    "reviewerProfileUrls": ["https://www.trustpilot.com/users/5f8e7b0d17dfec001a3df052"],
    "maxReviews": 0
}

Output — review data (35 fields)

You can download the dataset in various formats: JSON, CSV, HTML, XML, Excel, RSS.

{
    "reviewId": "69cff61baaad976eef842487",
    "rating": 1,
    "title": "I was trying to order articles over $35…",
    "text": "I was trying to order articles over $35 to get free shipping...",
    "language": "en",
    "reviewerName": "Gary Parsons",
    "reviewerId": "69cff51c2c7036f9a589d79a",
    "reviewerCountry": "CA",
    "reviewerTotalReviews": 1,
    "reviewerReviewsOnDomain": 1,
    "reviewerIsVerified": false,
    "reviewerHasImage": true,
    "reviewerImageUrl": "https://user-images.trustpilot.com/.../73x73.png",
    "reviewerProfileUrl": "https://www.trustpilot.com/users/69cff51c2c7036f9a589d79a",
    "date": "2026-04-03T19:17:15.000Z",
    "experienceDate": "2026-04-02T00:00:00.000Z",
    "updatedDate": null,
    "isVerified": false,
    "verificationLevel": "not-verified",
    "verificationSource": "invitation",
    "reviewSourceName": "Organic",
    "hasReply": false,
    "replyText": "",
    "replyDate": null,
    "likes": 0,
    "source": "Organic",
    "isFiltered": false,
    "isPending": false,
    "productReviews": [],
    "location": null,
    "reviewUrl": "https://www.trustpilot.com/reviews/69cff61baaad976eef842487",
    "companyName": "Amazon",
    "companyDomain": "www.amazon.com",
    "companyRating": 1.7,
    "companyTotalReviews": 44873
}

Output — company profile (36 fields)

{
    "companyId": "46ad346800006400050092d0",
    "companyName": "Amazon",
    "companyDomain": "www.amazon.com",
    "companyWebsite": "https://www.amazon.com",
    "companyRating": 1.7,
    "companyStars": 1.5,
    "companyTotalReviews": 44873,
    "companyCategories": [{"id": "shoe_store", "name": "Shoe Store"}],
    "companyCountry": "GB",
    "companyCity": "",
    "companyPhone": "",
    "companyEmail": "",
    "companyIsClaimed": true,
    "companyReplyRate": 0,
    "companyAvgReplyDays": null,
    "companyHasSubscription": false,
    "companyIsUsingAIResponses": false,
    "companyClaimedDate": "2015-02-18T19:08:43.000Z",
    "companyVerifiedByGoogle": false,
    "companyTopCategory": "Media & Publishing",
    "companyMidCategory": "Books & Magazines",
    "companySubCategory": "Book Store",
    "companyAiSummary": "Most reviewers were let down by their experience...",
    "companyAiTopics": [{"topic": "delivery_service", "summary": "..."}],
    "companyReviewLanguages": [{"code": "en", "count": 27837}],
    "companyTrustpilotUrl": "https://www.trustpilot.com/review/www.amazon.com"
}

Data fields reference

Review fields (35)

Field	Description
reviewId	Unique Trustpilot review ID
rating	Star rating (1-5)
title	Review headline
text	Full review text
language	Review language code (ISO)
reviewerName	Reviewer display name
reviewerId	Reviewer unique ID
reviewerCountry	Reviewer country code
reviewerTotalReviews	Total reviews by this person
reviewerReviewsOnDomain	Reviews on same company
reviewerIsVerified	Verified reviewer account
reviewerHasImage	Has profile picture
reviewerImageUrl	Profile picture URL
reviewerProfileUrl	Link to reviewer's Trustpilot profile
date	Review publish date
experienceDate	Date of experience described
updatedDate	Last update date
isVerified	Verified purchase review
verificationLevel	verified / not-verified
verificationSource	How it was verified
reviewSourceName	Organic / Invitation / etc.
hasReply	Company replied (boolean)
replyText	Company reply text
replyDate	Company reply date
likes	"Useful" votes count
source	Review source label
isFiltered	Flagged by Trustpilot
isPending	Pending moderation
productReviews	Product-specific sub-ratings
location	Business location (if applicable)
reviewUrl	Direct link to review
companyName	Company display name
companyDomain	Company domain
companyRating	Overall Trustpilot score
companyTotalReviews	Total review count

Company fields (36)

Field	Description
companyId	Trustpilot business ID
companyName	Display name
companyDomain	Domain name
companyWebsite	Official website URL
companyRating	Trust score (0-5)
companyStars	Star display (1-5)
companyTotalReviews	Total reviews
companyCategories	Business categories
companyCountry	Registration country
companyCity	City
companyAddress	Street address
companyPhone	Phone number
companyEmail	Email address
companyZipCode	Postal code
companyIsClaimed	Profile claimed by business
companyIsClosed	Business permanently closed
companyIsTemporarilyClosed	Temporarily closed
companyProfileImage	Profile image URL
companyReplyRate	% of reviews replied to
companyAvgReplyDays	Average reply time (days)
companyIsAskingForReviews	Actively soliciting reviews
companyHasSubscription	Paid Trustpilot subscription
companyIsUsingPaidFeatures	Using paid features
companyIsUsingAIResponses	Using AI-generated replies
companyClaimedDate	When profile was claimed
companyVerifiedByGoogle	Google-verified business
companyVerifiedPaymentMethod	Payment method verified
companyVerifiedUserIdentity	Identity verified
companyTopCategory	Top-level industry
companyMidCategory	Mid-level category
companySubCategory	Specific subcategory
companyAiSummary	AI-generated review summary
companyAiTopics	Topic-by-topic AI analysis
companyReviewLanguages	Reviews by language
companyHasIncentivisedReviews	Has incentivized reviews
companyTrustpilotUrl	Trustpilot profile URL

How much does it cost to scrape Trustpilot?

This Actor uses lightweight HTTP requests (no browser), making it the most cost-efficient Trustpilot scraper on Apify Store. It runs on just 256 MB memory — 4x less than competitors.

Scale	Estimated cost	Time
100 reviews	~$0.005	~20 sec
1,000 reviews	~$0.02	~2 min
10,000 reviews	~$0.15	~15 min
100 company profiles	~$0.01	~3 min

Apify provides a free tier with $5 monthly credit — enough for tens of thousands of reviews.

Tips for best results

• Get more than 1,000 reviews: Trustpilot limits browsing to 50 pages (1,000 reviews). With autoBypassLimit: true (enabled by default), the scraper automatically splits by star rating to extract up to 5,000 reviews per company. No manual work needed.
• Use proxies for large runs: For 1,000+ reviews or many companies, enable Apify Proxy to avoid rate limiting.
• Schedule recurring scrapes: Set up daily/weekly schedules to track review trends over time.
• Company profiles for lead gen: Use onlyCompanyInfo: true to quickly scan hundreds of companies — get ratings, contact info, reply behavior, and AI summaries without downloading individual reviews.
• Combine with AI: Feed review data into sentiment analysis, GPT summarization, or topic classification.
• Filter verified only: Use onlyVerified: true to get only confirmed purchase reviews for higher data quality.
• Track reviewer behavior: Use reviewerProfileUrls to investigate specific reviewers across all companies they've reviewed.

FAQ

Is it legal to scrape Trustpilot? Trustpilot reviews are publicly available data. This Actor only accesses publicly visible pages. Always review Trustpilot's Terms of Service and comply with applicable laws in your jurisdiction.

Can I scrape reviews in specific languages? Yes! Use the language parameter with an ISO code: en, de, fr, es, nl, it, pt, sv, da, nb, fi, pl, ja, ko, zh, and many more.

How do I get more than 1,000 reviews? With autoBypassLimit: true (default), the scraper automatically handles this — it splits by star rating (1-5) and collects up to 5,000 reviews per company in a single run. You can also manually set filterByStars and combine results for full control.

What's the difference between companyRating and companyStars? companyRating is the precise trust score (e.g. 4.3). companyStars is the rounded display value (e.g. 4.5) shown on Trustpilot's UI.

Can I scrape a reviewer's profile? Yes! Provide their Trustpilot profile URL in reviewerProfileUrls. You'll get their stats and complete review history across all companies.

Why am I getting empty results? Check that the company domain is correct and has a Trustpilot page. Try the full Trustpilot URL if a plain domain doesn't work.

Need a custom solution? Open an issue in the Issues tab or contact the developer.