Trustpilot Reviews Scraper

LICENSE

A high‑performance Trustpilot scraper that extracts customer reviews from any company page on Trustpilot. Whether you need data for sentiment analysis, competitor research, brand monitoring, or market intelligence – this actor delivers clean, structured JSON output at scale.

👉 Focus keyword: Trustpilot scraper – built for reliability, speed, and ease of integration.

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✨ Features

• 🎯 Target any company – Provide a Trustpilot company slug (e.g., amazon.com) or full URL.
• 📊 Rich review data – Extracts title, text, rating, date, reviewer name, country, verified status, helpful count, and company replies.
• 🔄 Sorting options – Choose to scrape reviews sorted by most recent, highest rating, lowest rating, or most relevant.
• 🌐 Proxy support – Built‑in Apify proxy with residential groups to avoid IP blocking.
• 📈 Scalable – Set max_results from 1 to 10,000+ (respects Trustpilot pagination limits).
• 🧹 Clean output – Consistent schema with null values where data is missing.
• ⚡ Fast & efficient – Uses concurrency and request queuing to maximise throughput.
• 🔌 Easy integration – Run on Apify platform or use as a Node.js module.

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🚀 How It Works

1. Provide input – Specify the company you want to scrape (by slug or URL) and optionally set sorting, result limits, and proxy.
2. Scraping process – The actor navigates to the company’s Trustpilot review pages, extracts all available reviews, and handles pagination automatically.
3. Proxy rotation – For large jobs, residential proxies ensure you stay under Trustpilot’s radar.
4. Output – Returns a clean JSON array of reviews, each with the fields described below.

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📥 Input Schema

The actor accepts the following input fields. All fields except company_slug are optional.

Field	Type	Default	Description
company_slug	String	required	The company identifier as it appears in the Trustpilot URL (e.g., amazon.com, microsoft.com, trustpilot.com).
company_url	String	""	Alternative: full Trustpilot URL (e.g., https://www.trustpilot.com/review/amazon.com). If provided, overrides company_slug.
max_results	Integer	100	Maximum number of reviews to return (1–10,000).
sort	String	"recent"	How to sort reviews: "recent" (most recent first), "highest" (highest rating), "lowest" (lowest rating), or "relevant" (Trustpilot’s default).
proxyConfiguration	Object	{ "useApifyProxy": true, "apifyProxyGroups": ["RESIDENTIAL"] }	Proxy settings. See Proxy Configuration for details.
include_readme	Boolean	false	(Internal) If true, includes a copy of this README in the output – not needed for normal use.

Example Input (JSON)

{
  "company_slug": "amazon.com",
  "max_results": 1000,
  "sort": "recent",
  "proxyConfiguration": {
    "useApifyProxy": true,
    "apifyProxyGroups": ["RESIDENTIAL"]
  }
}

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📤 Output Format

The actor returns an array of review objects. Each object contains the following fields:

Field	Type	Description
review_title	String	Title or headline of the review (often truncated).
review_text	String	Full text content of the review.
rating	String	Rating out of 5 (e.g., "5", "1").
date	String	Date of the review in YYYY-MM-DD format.
reviewer_name	String	Display name of the reviewer.
reviewer_country	String or null	Two‑letter country code (e.g., "US", "GB") if available.
verified	Boolean or null	true if the reviewer is verified as a customer, false otherwise, null if unknown.
helpful_count	Integer	Number of users who found the review helpful.
reply	String or null	Company’s public reply to the review, if any.
company_slug	String	The company slug used for the request (e.g., "amazon.com").

Example Output (JSON)

[
  {
    "review_title": "The Creepy cost of Alexa/Google and no, its not cash.",
    "review_text": "If you want to use multiple Spotify accounts on a smart speaker, be warned: it’s a data-mining trap...",
    "rating": "1",
    "date": "2026-03-14",
    "reviewer_name": "Allen S.",
    "reviewer_country": "US",
    "verified": null,
    "helpful_count": 0,
    "reply": null,
    "company_slug": "amazon.com"
  },
  {
    "review_title": "I like this app",
    "review_text": "I like this app; I like its on-time deliveries.",
    "rating": "5",
    "date": "2026-03-14",
    "reviewer_name": "Narcisa Deleg",
    "reviewer_country": "US",
    "verified": null,
    "helpful_count": 0,
    "reply": null,
    "company_slug": "amazon.com"
  }
  // ... up to max_results
]

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🛠️ Usage

▶️ Run on Apify Console

1. Go to Apify Console and open the Actor page for Trustpilot Reviews Scraper.
2. Click "Run".
3. Fill in the required fields (at least company_slug or company_url).
4. Click "Start" and wait for results.

🔌 Run via Apify API (cURL)

curl -X POST "https://api.apify.com/v2/acts/your-username~trustpilot-reviews-scraper/runs?token=<YOUR_API_TOKEN>" \
  -H "Content-Type: application/json" \
  -d '{
    "company_slug": "amazon.com",
    "max_results": 50,
    "sort": "recent"
  }'

📦 Use as a Node.js Module

Install the package:

$npm install trustpilot-reviews-scraper

Then use it in your code:

const { scrapeTrustpilot } = require('trustpilot-reviews-scraper');

(async () => {
  const reviews = await scrapeTrustpilot({
    company_slug: 'amazon.com',
    max_results: 20,
    sort: 'highest'
  });
  console.log(reviews);
})();

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🌐 Proxy Configuration

To avoid IP‑based blocking, especially for large scraping jobs, you can configure proxies. The actor integrates seamlessly with Apify Proxy.

Property	Type	Description
useApifyProxy	Boolean	If true, enables Apify Proxy. Default: true.
apifyProxyGroups	Array	Proxy groups: ["RESIDENTIAL"], ["DATACENTER"], or ["SHADER"]. Residential is recommended for Trustpilot.
proxyUrls	Array	Custom proxy URLs (e.g., ["http://user:pass@proxy.example.com:8080"]). Ignored if useApifyProxy is true.

Example with custom proxies:

{
  "proxyConfiguration": {
    "useApifyProxy": false,
    "proxyUrls": ["http://user:pass@123.45.67.89:8080"]
  }
}

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❓ FAQ / Troubleshooting

Q: Which Trustpilot pages are supported?

A: The actor works with any standard company review page, e.g., https://www.trustpilot.com/review/amazon.com. It does not support scraping category pages or search results.

Q: Why are some fields null?

A: Trustpilot does not always provide all metadata for every review. For example, country and verification status may be missing; the actor sets them to null in such cases.

Q: Can I scrape more than 10,000 reviews?

A: Trustpilot limits the number of pages available (usually up to 100 pages of 20 reviews each = 2000). However, for companies with many reviews, you can use max_results up to 10,000; the actor will stop when no more pages are available.

Q: I'm getting blocked / timeouts.

A: Enable residential proxies (apifyProxyGroups: ["RESIDENTIAL"]) and reduce max_results to stay under rate limits. You can also add delays (not yet configurable, but planned).

Q: Can I scrape reviews in a specific language?

A: Not directly. Trustpilot reviews are in the language the reviewer wrote in. Use the sort option to get the most recent ones.

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