⭐ Trustpilot Reviews Scraper — Extract Reviews, Ratings & Company Data

The most reliable Trustpilot Reviews Scraper on Apify. Extract customer reviews, star ratings, reviewer names, countries, verified status, company replies, and full company metadata from any Trustpilot business page — in bulk. Filter by star rating or language. No login. No API key. Instant structured output.

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📌 Table of Contents

• What Is This Actor?
• Why Use This Trustpilot Reviews Scraper?
• Use Cases
• Input Parameters
• Output Fields
• Example Input & Output
• Pricing & Free Trial
• Performance & Limits
• FAQ
• Changelog
• Legal & Terms of Use

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🔍 What Is This Actor?

Trustpilot Reviews Scraper is a production-ready Apify actor that extracts complete customer review data and company metadata from any public Trustpilot business page.

Provide a company name, domain, or direct Trustpilot URL and receive back a clean, structured dataset of customer reviews — each with review title, full review text, star rating, reviewer name, reviewer country, verified purchase status, helpful vote count, company reply, and posting date. Every record is also enriched with company-level metadata: overall rating, total review count, company name, logo, and website.

Filter results by star rating (1–5 stars) or language to focus on exactly the Trustpilot reviews you need. Whether you are monitoring brand reputation, analyzing competitor sentiment, or building a customer feedback dataset — this Trustpilot reviews actor delivers ready-to-use data instantly.

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🚀 Why Use This Trustpilot Reviews Scraper?

Feature	This Actor	Manual Export	Other Scrapers	Trustpilot API
Trustpilot reviews — bulk extraction	✅	❌ Slow	⚠️ Partial	❌ Paid
Review title + full text	✅ Both	✅	⚠️	✅
Verified status per review	✅	✅	❌	✅
Reviewer name & country	✅	✅	⚠️	✅
Company reply extracted	✅	✅	❌	✅
Helpful vote count	✅	❌	❌	⚠️
Filter by stars (1–5)	✅ Built-in	❌	❌	⚠️
Filter by language	✅ Built-in	❌	❌	⚠️
Company overall rating + total reviews	✅ Every record	❌	⚠️	✅
No login or API key	✅	N/A	✅	❌ Required

Bottom line: This Trustpilot reviews scraper is the only actor that returns verified status, company replies, helpful vote counts, and reviewer country — alongside full review text and company metadata — all in one structured, export-ready record.

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🎯 Use Cases

🏆 Brand Reputation Monitoring

• Scrape Trustpilot reviews for your own company to track sentiment trends over time
• Monitor the ratio of 5-star to 1-star reviews and spot emerging complaint patterns early
• Extract company replies to measure how actively your team is responding to customer feedback

🔍 Competitor Research & Benchmarking

• Pull Trustpilot reviews from competitor companies to analyze their customer satisfaction levels
• Compare overall ratings, review volumes, and verified purchase ratios across competitors
• Identify recurring complaints or praise themes in competitor reviews to inform your product strategy

🤖 NLP & Sentiment Analysis Datasets

• Build labeled sentiment datasets using Trustpilot star ratings as ground truth for ML models
• Collect large volumes of multilingual customer reviews filtered by language for NLP training
• Extract verified review text for opinion mining, aspect-based sentiment, or topic modeling research

📊 Customer Feedback Intelligence

• Aggregate Trustpilot review data into dashboards for executive reporting on brand health
• Filter 1 and 2-star reviews to identify the most critical customer pain points at scale
• Track helpful vote counts to surface the most influential reviews in your dataset

🛒 E-Commerce & Product Research

• Scrape Trustpilot reviews for e-commerce platforms, SaaS tools, or service providers you are evaluating
• Build structured review datasets for product comparison sites or buyer guides
• Collect verified purchase reviews as social proof content for marketing teams

🎓 Academic & Consumer Research

• Build research datasets of customer reviews across industries for consumer behavior studies
• Analyze review patterns — length, sentiment, response rates — across business categories
• Study the relationship between Trustpilot ratings and business performance metrics

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⚙️ Input Parameters

{
  "company":      "amazon.com",
  "max_results":  50,
  "stars_filter": null,
  "language":     "en",
  "proxyConfiguration": {
    "useApifyProxy":    true,
    "apifyProxyGroups": ["RESIDENTIAL"]
  }
}

Parameter	Type	Default	Description
company	string	"amazon.com"	Company domain, name, or full Trustpilot URL — e.g. "apple.com", "netflix.com", or "https://www.trustpilot.com/review/amazon.com"
max_results	integer	25	Maximum number of Trustpilot reviews to return
stars_filter	integer	null	Filter by star rating — 1, 2, 3, 4, or 5. Leave empty for all ratings
language	string	""	Filter by review language — e.g. "en" for English, "de" for German, "fr" for French. Leave empty for all languages
proxyConfiguration	object	Optional	Apify proxy config — recommended for high-volume runs

Tip: You can enter a company in three ways: a domain ("netflix.com"), a company name ("Netflix"), or a full Trustpilot review URL ("https://www.trustpilot.com/review/netflix.com"). All three formats are automatically handled.

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📋 Output Fields

Every record from this Trustpilot reviews scraper includes both review-level and company-level data:

📝 Review Fields

Field	Type	Description	Example
review_title	string	Review headline	"Excellent service, highly recommend"
review_text	string	Full review body (max 3000 chars)	"I ordered on Monday and it arrived..."
rating	string	Star rating for this review	"5"
date	string	Review posting date (ISO format)	"2024-03-15"
verified	boolean	Whether this is a verified purchase review	true
helpful_count	integer	Number of helpful votes on this review	12
reply	string	Company reply to this review (if any)	"Thank you for your feedback..."

👤 Reviewer Fields

Field	Type	Description	Example
reviewer_name	string	Reviewer display name	"John M."
reviewer_country	string	Reviewer country code	"GB", "US", "DE"

🏢 Company Fields (included in every review record)

Field	Type	Description	Example
company_name	string	Company display name on Trustpilot	"Amazon"
company_slug	string	Trustpilot URL identifier	"amazon.com"
overall_rating	string	Company's overall Trustpilot rating	"4.2"
total_reviews	string	Total number of reviews on Trustpilot	"145,832"
company_url	string	Company's official website	"https://www.amazon.com"
company_logo	string	Company logo image URL	"https://..."

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📦 Example Input & Output

Input:

{
  "company":      "apple.com",
  "max_results":  5,
  "stars_filter": 5,
  "language":     "en"
}

Output (one record):

{
  "review_title":    "Best phone I have ever owned",
  "review_text":     "Switched from Android last year and honestly could not be happier. The build quality is unmatched and customer support was brilliant when I had a small issue.",
  "rating":          "5",
  "date":            "2024-03-12",
  "reviewer_name":   "Sarah T.",
  "reviewer_country":"GB",
  "verified":        true,
  "helpful_count":   8,
  "reply":           null,
  "company_name":    "Apple",
  "company_slug":    "apple.com",
  "overall_rating":  "2.1",
  "total_reviews":   "7842",
  "company_url":     "https://www.apple.com",
  "company_logo":    "https://..."
}

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💰 Pricing & Free Trial

Plan	Price	Includes
Free Trial	$0	2 hours full access — no credit card required
Monthly	$6.99 / month	Unlimited runs, any company, star and language filters

Everything included in every plan:

• ✅ Full Trustpilot review text, title, rating, and date
• ✅ Reviewer name, country, and verified status
• ✅ Company reply per review
• ✅ Helpful vote count per review
• ✅ Company-level metadata in every record
• ✅ Filter by star rating (1–5) and language
• ✅ JSON + CSV + Excel export from Apify dataset
• ✅ Scheduled runs for automated reputation monitoring

Start your 2-hour free trial now — no credit card needed. Click Try for free at the top of this page.

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⚡ Performance & Limits

Mode	Reviews	Estimated Time
Small run	25	~30–60 seconds
Medium run	100	~2–4 minutes
Large run	500	~10–18 minutes
Filtered (stars or language)	Any count	~Same speed

• Results are pushed to the Apify dataset in real time as each page is processed
• Automatic pagination — the actor fetches as many pages as needed to reach max_results
• Star and language filters are applied server-side for maximum efficiency
• Per-page error handling — one failed page never stops the rest of the run

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❓ FAQ

Q: How do I specify which company to scrape? A: Enter the company in any of three formats in the company field: a domain ("booking.com"), a company name ("Booking"), or a full Trustpilot URL ("https://www.trustpilot.com/review/booking.com"). All three are handled automatically.

Q: Can I scrape only 1-star or 5-star Trustpilot reviews? A: Yes. Set stars_filter to any value from 1 to 5 to return only reviews with that star rating. Leave it empty to return reviews across all ratings.

Q: Can I filter reviews by language? A: Yes. Set language to any ISO language code — "en" for English, "de" for German, "fr" for French, "es" for Spanish, etc. Leave it empty to return reviews in all languages.

Q: Does every review record include the company's overall rating? A: Yes. company_name, overall_rating, total_reviews, company_slug, and company_url are included in every review record — so you can always trace back which company a review belongs to, even in large multi-company exports.

Q: What does the verified field mean? A: verified: true means Trustpilot has confirmed the reviewer made a real purchase or used the service. verified: false or null means the review was submitted without purchase verification.

Q: Can I monitor a company's reviews on a schedule? A: Yes. Set up an Apify scheduled task to run this Trustpilot reviews scraper on a daily or weekly basis for any company. New reviews will appear in each run's output automatically.

Q: Can I scrape Trustpilot reviews for multiple companies in one run? A: Each run targets one company. For multi-company monitoring, run the actor as separate Apify tasks — one per company — or use Apify's scheduling to run them sequentially.

Q: Can I export to Excel or CSV? A: Yes. All results are pushed to the Apify dataset, which can be exported to JSON, CSV, Excel, and more directly from the Apify Console after each run.

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📜 Changelog

v1.0.0 (Current)

• ✅ Full Trustpilot review extraction: title, text, rating, date, reviewer name, country
• ✅ Verified purchase status per review
• ✅ Company reply extracted per review
• ✅ Helpful vote count per review
• ✅ Company metadata in every record: name, overall rating, total reviews, logo, website
• ✅ Star rating filter (1–5) built-in
• ✅ Language filter built-in
• ✅ Domain, company name, and full Trustpilot URL accepted as input
• ✅ Automatic multi-page pagination up to max_results
• ✅ Real-time dataset push as each page is processed

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🏷️ Tags

trustpilot reviews trustpilot scraper review scraper trustpilot data customer reviews sentiment analysis data brand reputation review monitoring trustpilot rating company reviews feedback data review dataset

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⚖️ Legal & Terms of Use

This actor accesses publicly visible customer review data on Trustpilot in the same way a regular user browses the platform.

Please note:

• Use extracted Trustpilot reviews only for lawful purposes — reputation monitoring, market research, sentiment analysis, and academic study are common legitimate uses
• Do not use scraped reviews to misrepresent, defame, or create misleading content about any company or individual
• Trustpilot review content belongs to the original reviewers — do not republish reviews as your own content or without appropriate attribution
• Respect Trustpilot's Terms of Service — do not use this tool at volumes designed to overload platform infrastructure
• The actor developer is not responsible for how extracted review data is used

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🤝 Support & Feedback

• Bug report? Contact us via the Apify actor page
• Feature request? Post in the Apify Community forum
• Loving it? Please leave a ⭐ review — it helps other users find this actor!

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Built with ❤️ on Apify
The most reliable Trustpilot Reviews Scraper — full review data, star filters, company metadata

💰 $6.99/month · 🆓 2-hour free trial · No credit card required