Pricing

from $12.75 / 1,000 complaint delivereds

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Black Cat Complaints Scraper - China Consumer Complaints

Try for free

Scrape Black Cat (黑猫投诉, tousu.sina.com.cn), China's largest consumer complaint platform, without login: every complaint of a company with title, summary, demands, issues, amount, status and date, plus company totals. English brand names, word filters, only-new mode.

Pricing

from $12.75 / 1,000 complaint delivereds

Rating

0.0

(0)

Developer

Scrapewise Data

Actor stats

Bookmarked

Total users

Monthly active users

3 days ago

Last modified

Categories

Social media

Lead generation

Companies

companies

Optional

Company names as on Black Cat (小米, 拼多多, 京东, 美团), company ids (couid) or company page links. Returns the complaints the company received, newest first.

Type:string[]

Search companies

companySearch

Optional

Keywords (银行, 保险, 外卖, 航空). Returns the matching companies with their complaint, reply and resolution totals, all time and last 30 days: good for comparing brands.

Type:string[]

Latest complaints on the home page

latestFeed

Optional

The newest complaints across all companies.

Type:boolean

Default:false

Complaint status

status

Optional

Which list of the company to read.

Type:string

Default:latest

Options:

latestrepliedcompleted

Published after

publishedAfter

Optional

Only complaints published on or after this date: YYYY-MM-DD, or a number of days (30 = last 30 days).

Type:string

Published before

publishedBefore

Optional

Only complaints published on or before this date (YYYY-MM-DD). With publishedAfter it makes a date window.

Type:string

Only complaints mentioning

includeKeywords

Optional

Keep only complaints whose title, summary, issues or demands contain at least one of these words (for example 退款, 质量, 客服). Black Cat's own text search needs a login, so this filter runs here; skipped complaints are not charged.

Type:string[]

Leave out complaints mentioning

excludeKeywords

Optional

Drop complaints that contain any of these words (not charged).

Type:string[]

Only new complaints since the last run

onlyNew

Optional

For scheduled runs. Remembers which complaints each company already returned, in a named key-value store in your account ('black-cat-complaints-state'), and delivers only complaints not seen before. Already delivered complaints are not charged. Delete the store to start over.

Type:boolean

Default:false

Max complaints per company

maxComplaintsPerCompany

Optional

Upper limit per company (and for the latest feed). 0 = every complaint the company has (big brands have hundreds of thousands).

Type:integer

Minimum:0

Default:100

Max companies per search

maxCompaniesPerSearch

Optional

Upper limit per company search keyword.

Type:integer

Minimum:1

Default:20

Max rows in the whole run

maxItems

Optional

Optional cap for the whole run, complaints and company rows together. Also works as a spend cap. Empty or 0 = no cap.

Type:integer

Minimum:0

Company row for each company

includeCompanyProfile

Optional

One row with the company's totals when a company is given by name.

Type:boolean

Default:true

Proxy

proxyConfiguration

Optional

Apify Proxy is recommended.

Type:object

Default:

{
  "useApifyProxy": true
}

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