TikTok Shop Review Analyzer - Complaints, Praise & Verdict

Turn hundreds of TikTok Shop reviews into one clear report per product. Paste product URLs and get the star breakdown, average rating, the top complaints and top praise (with how often each comes up and a real buyer quote), the questions shoppers should check before buying, whether quality is improving or declining over time, a sentiment score and a plain-English verdict. No login and no TikTok account needed.

What you get

One row per product with:

• Verdict: recommended, mixed or not-recommended, a 2-3 sentence summary, who the product suits best (idealFor) and who should skip it (avoidIf)
• Top complaints: up to 6 recurring problems, each with a short label, description, number of reviews that mention it, share of reviews (%) and a verbatim example quote with its star rating
• Top praise: up to 6 recurring things buyers love, same detail as complaints
• Buyer questions and concerns: sizing, fit, compatibility, durability or shipping doubts raised in reviews, with how often each comes up
• Star breakdown: exact count of 5, 4, 3, 2 and 1 star reviews, average rating, positive (4-5 star) and negative (1-2 star) share
• Quality trend: improving, declining or stable, comparing the average rating of recent reviews against earlier ones, plus a month-by-month rating table and a note on new problems or improvements
• Sentiment score: 0-100 overall buyer sentiment read from the review text
• Trust signals: share of verified purchases and of reviews with photos, date range of the reviews analysed
• Product context: product ID, URL, title, image, shop name and URL, overall rating, total review count and units sold

Star counts, averages, shares and the trend are calculated exactly from the reviews, not estimated. Export to JSON, CSV, Excel or Google Sheets from the Dataset tab, or pull results through the Apify API.

Use cases

• Product research: see what buyers love and hate about a product before you source, stock or promote it
• Competitor analysis: find the recurring complaints in competing listings and build a product that fixes them
• Affiliate and creator vetting: check a product's real quality and trend before you promote it to your audience
• Brand and seller monitoring: track your own listings for new complaints and a declining rating trend
• Ad copy and listing optimisation: reuse the praise buyers mention most, and answer common buyer questions in your listing

How to use

1. Paste one or more Product URLs (any tiktok.com/shop/pdp/... link, or just the numeric product ID), one per line
2. Set Max reviews to analyse per product (default 100; more reviews give more reliable themes and trends, up to 1,000)
3. Pick the Shop region if the products aren't on the US store
4. Run the actor. One report per product appears in the Dataset tab

Output example

{
  "productId": "1732082916245279675",
  "productUrl": "https://www.tiktok.com/shop/pdp/1732082916245279675",
  "productTitle": "ESR Adjustable Stash Stand Magnetic Casing for iPhone 15/14/13, Classic Hybrid MagSafe-Compatible Durable Military-Grade Protection Case, Wireless Charging Support, Scratch-Resistant Back",
  "productImageUrl": "https://p16-oec-general-useast5.ttcdn-us.com/...webp",
  "shopName": "ESR US",
  "shopUrl": "https://www.tiktok.com/shop/store/7495274372865887163",
  "productRating": 4.7,
  "productReviewCount": 33,
  "productUnitsSold": 292,
  "status": "ok",
  "reviewsAnalyzed": 33,
  "averageRating": 4.67,
  "starBreakdown": {
    "1": 2,
    "2": 0,
    "3": 1,
    "4": 1,
    "5": 29
  },
  "positiveSharePercent": 90.9,
  "negativeSharePercent": 6.1,
  "verifiedPurchaseSharePercent": 100,
  "withPhotosSharePercent": 6.1,
  "sentimentScore": 89,
  "verdict": "recommended",
  "verdictSummary": "Most reviewers are very positive about the case’s quality, protection, fit, and built-in stand. The main risks are fast discoloration on the clear version and one report of a faulty stand hinge, so it suits buyers who value protection and a stand more than long-term clarity.",
  "idealFor": "iPhone owners wanting a protective case with a built-in stand",
  "avoidIf": "You need a clear case that stays colorless over time",
  "topComplaints": [
    {
      "theme": "Clear-case yellowing",
      "description": "The clear case reportedly yellowed quickly and turned brown within weeks.",
      "mentions": 1,
      "sharePercent": 3,
      "exampleQuote": "case turned yellow after a week and brown after 3 weeks",
      "exampleRating": 3
    },
    {
      "theme": "Faulty stand hinge",
      "description": "One buyer said the camera stand hinge did not work properly.",
      "mentions": 1,
      "sharePercent": 3,
      "exampleQuote": "There was bad hinge at the stand camera it didnt work well for me",
      "exampleRating": 1
    }
  ],
  "topPraise": [
    {
      "theme": "Protection and quality",
      "description": "Buyers praise the case’s quality and say it helps protect their phones, including from drops.",
      "mentions": 5,
      "sharePercent": 15.2,
      "exampleQuote": "Love this product, its really good if you drop your phone a lot",
      "exampleRating": 5
    }
  ],
  "buyerQuestions": [
    {
      "question": "Will the clear case yellow or discolor after a few weeks?",
      "mentions": 1,
      "sharePercent": 3
    },
    {
      "question": "Is the camera stand hinge reliable and easy to use?",
      "mentions": 1,
      "sharePercent": 3
    },
    {
      "question": "Will a camera protector fit with the case on my iPhone 15 Pro Max?",
      "mentions": 1,
      "sharePercent": 3
    }
  ],
  "qualityTrend": "improving",
  "qualityTrendNote": null,
  "recentAverageRating": 4.81,
  "earlierAverageRating": 4.5,
  "monthlyRatings": [
    {
      "month": "2026-08",
      "reviews": 7,
      "averageRating": 4.57
    },
    {
      "month": "2026-09",
      "reviews": 3,
      "averageRating": 5
    },
    {
      "month": "2026-10",
      "reviews": 4,
      "averageRating": 5
    }
  ],
  "oldestReviewAt": "2026-01-31T00:39:13.045Z",
  "newestReviewAt": "2026-10-18T06:52:53.941Z",
  "region": "US",
  "inputUrl": "1732082916245279675",
  "analyzedAt": "2026-10-18T20:28:47.488Z"
}

A run summary with the number of reviews analysed per product is saved as OUTPUT in the Key-value store.

Pricing

Pay per result. You only pay for what lands in your dataset:

Event	Price	When it is charged
product-report	$0.06	Once for each full product report (complaints, praise, questions, trend, verdict)
review-analyzed	$0.0016	Once for each review read and analysed in that report
product-lookup	$0.015	Once for a product that returns a row without a full report: no reviews found (status: "no-reviews"), or reviews collected but the analysis step failed (status: "analysis-failed", you still get the star breakdown, average rating and trend)

Example: a report built from 100 reviews costs $0.06 + 100 × $0.0016 = $0.22. Inputs that aren't a valid product URL or ID are skipped and cost nothing.

Good to know

• Reviews are read in TikTok Shop's own order (most relevant first), so for very large products the report reflects the most relevant reviews up to your limit, not every review ever posted.
• sharePercent on complaints, praise and questions is the share of analysed reviews that mention that theme.
• The quality trend needs at least 10 dated reviews spread over two weeks or more; otherwise it is insufficient-data.
• All report text is written in English, even for reviews in other languages.