TrustPilot Reviews Scraper ⭐

What does Trustpilot Reviews Scraper do?

Trustpilot Reviews Scraper collects public reviews, ratings, reviewer profiles, and company metadata from Trustpilot company pages. Add one or more Trustpilot review URLs or plain company domains, and the actor returns structured datasets with review text, star ratings, published dates, verification signals, business TrustScore, and company replies. It is designed for reputation monitoring, competitor research, customer feedback analysis, and data enrichment workflows that need Trustpilot data without manual copy-paste.

Trustpilot does not provide a public API for review extraction at scale. This actor works with the public Trustpilot website to help you collect the data you need.

Why use Trustpilot Reviews Scraper?

• Reliable dataset creation - Collect structured Trustpilot reviews with titles, ratings, text, dates, reviewer details, and company context without manual copying.
• Automation-ready output - Export results to JSON, CSV, Excel, XML, or connect to Google Sheets, webhooks, Make, and Zapier.
• Use-case fit - Supports reputation monitoring, competitor benchmarking, customer experience analysis, response tracking, and AI or RAG data collection.

What data can you extract from Trustpilot?

Field	Description
title	Review title
text	Full review text
rating	Star rating from 1 to 5
published_date	Date when the review was published
is_verified	Whether Trustpilot marks the review as verified
reviewer_name	Public reviewer display name
reviewer_country	Reviewer country code when available
business_name	Company display name on Trustpilot
business_trust_score	Business TrustScore when available
company_reply_text	Public company reply text when available

How to use Trustpilot Reviews Scraper

1. Open the actor on Apify Store.
2. Add one or more Trustpilot review URLs or plain company domains (for example, apify.com).
3. Set the maximum number of reviews and optional filters.
4. Choose a sort order and language filter if needed.
5. Run the actor.
6. Download the dataset or connect it to your workflow.

Input Parameters

Parameter	Type	Required	Default	Description
urls	Array	No	["https://www.trustpilot.com/review/apify.com"]	Trustpilot company review URLs or plain company domains such as apify.com.
results_wanted	Integer	No	20	Maximum number of reviews to save across all URLs.
max_pages	Integer	No	10	Maximum review pages to request per company.
sort	String	No	"recency"	Sort order: recency or relevance.
languages	String	No	"all"	Use all or a language code such as en, de, fr, es, or it.
stars	Integer	No	-	Optional star rating filter from 1 to 5.
verified	Boolean	No	false	Return only verified reviews when enabled.
proxyConfiguration	Object	No	Residential proxy	Proxy settings for reliable extraction.

Output Data

Field	Type	Description
review_id	String	Trustpilot review identifier.
review_url	String	Direct review URL when available.
source_url	String	Trustpilot page URL used for the record.
source_page	Integer	Review page number.
business_domain	String	Company domain from the Trustpilot page.
business_name	String	Trustpilot business display name.
business_trust_score	Number	Business TrustScore when available.
business_review_count	Integer	Total business review count when available.
business_website	String	Company website URL when available.
business_is_claimed	Boolean	Whether the business is claimed on Trustpilot.
title	String	Review title.
text	String	Full review text.
rating	Integer	Star rating from 1 to 5.
language	String	Review language code.
review_source	String	Review source type when available.
is_verified	Boolean	Whether Trustpilot marks the review as verified.
verification_source	String	Verification label or source when available.
verification_level	String	Verification level when available.
is_pending	Boolean	Whether the review is pending.
is_filtered	Boolean	Whether the review is filtered.
likes_count	Integer	Public likes count when available.
published_date	String	Date when the review was published.
experience_date	String	Date of the customer experience.
reviewer_id	String	Trustpilot reviewer identifier.
reviewer_name	String	Public reviewer display name.
reviewer_country	String	Reviewer country code when available.
reviewer_review_count	Integer	Public review count for the reviewer.
reviewer_is_verified	Boolean	Whether the reviewer is verified.
consumers_review_count_on_same_domain	Integer	Reviewer's total reviews on the same business domain.
company_reply_text	String	Public company reply text when available.
company_reply_date	String	Date of the company reply when available.
company_reply_respondent_name	String	Name of the person who replied for the company.

Usage Examples

Basic Extraction

Collect the latest reviews from one company:

{
  "urls": ["https://www.trustpilot.com/review/apify.com"],
  "results_wanted": 20,
  "max_pages": 2
}

Multiple Companies

Use plain company domains and collect a shared result limit:

{
  "urls": ["apify.com", "brightdata.com", "outscraper.com"],
  "results_wanted": 100,
  "max_pages": 5
}

Filter Negative Reviews

Collect recent one-star reviews for support analysis:

{
  "urls": ["https://www.trustpilot.com/review/example.com"],
  "stars": 1,
  "sort": "recency",
  "languages": "all",
  "results_wanted": 50
}

Verified Reviews Only

Collect only verified reviews with company replies:

{
  "urls": ["https://www.trustpilot.com/review/example.com"],
  "verified": true,
  "results_wanted": 30,
  "max_pages": 3
}

Sample Output

{
  "review_id": "abc123def456",
  "review_url": "https://www.trustpilot.com/review/apify.com?page=1",
  "source_url": "https://www.trustpilot.com/review/apify.com?page=1&sort=recency&languages=all",
  "source_page": 1,
  "business_domain": "apify.com",
  "business_name": "Apify",
  "business_trust_score": 4.8,
  "business_review_count": 622,
  "title": "Easy to use and reliable",
  "text": "Apify helped our team automate data collection and reduce manual work.",
  "rating": 5,
  "language": "en",
  "is_verified": true,
  "published_date": "2026-04-08T10:20:00.000Z",
  "experience_date": "2026-04-07T00:00:00.000Z",
  "reviewer_name": "Example Reviewer",
  "reviewer_country": "US",
  "likes_count": 3
}

Tips for Best Results

• Use complete public Trustpilot review URLs in the format https://www.trustpilot.com/review/company.com. Plain domains are accepted and converted automatically.
• Start with results_wanted set to 20 for test runs. Increase for larger collection jobs.
• Use star filters when you need targeted sentiment slices such as only 1-star reviews.
• For larger or scheduled runs, residential proxies improve reliability. Configure proxy settings in the input.
• Some fields may be empty when the source page does not publish that information. Check multiple results before assuming the actor failed.
• Public Trustpilot pages can change over time. Report any issues through the Issues tab.

Integrations

• Google Sheets - Send scraped reviews to spreadsheets for analysis and sharing.
• Webhooks - Trigger downstream workflows after each run.
• Make or Zapier - Connect results to no-code automations.
• API - Access datasets programmatically from your own systems.
• Export formats - Download datasets as JSON, CSV, Excel, XML, and other supported formats.

Frequently Asked Questions

Can I collect reviews from any Trustpilot company page?

Yes. Provide public Trustpilot review URLs or plain company domains. The actor normalizes them and collects reviews from the public review page.

Can I scrape more than one company in a single run?

Yes. Add multiple URLs or domains to the urls parameter. The actor processes them in order until it reaches the results_wanted limit.

Can I filter by star rating?

Yes. Set stars to a value from 1 to 5 to collect only that rating level. This is useful for focused sentiment analysis or support case review.

Can I export the data to CSV or Excel?

Yes. Apify datasets can be downloaded in CSV, Excel, JSON, XML, and other supported formats from the Apify Console.

Can I run this actor on a schedule?

Yes. You can schedule the actor in Apify Console to refresh data hourly, daily, weekly, or at another interval.

Why should I use a proxy?

Trustpilot may limit traffic from some sources. Residential proxies improve reliability for production runs with larger page counts.

Does the output include company replies?

Yes. When Trustpilot provides a public company reply, the output includes the reply text, date, and respondent name.

What should I do if some fields are missing?

Some fields may be empty when the source page does not publish that information. Check multiple results before assuming the actor failed. If a field is consistently missing, open an issue with the target URL.

Is it legal to scrape Trustpilot reviews?

Scraping public web data can be legal, but you are responsible for complying with applicable laws, Trustpilot terms, and privacy rules.

Related Actors

• Flipkart Reviews Scraper
• App Store Reviews Scraper
• AliExpress Scraper

Support

For issues, feature requests, or custom actor work, use the Issues tab on the actor page or contact the developer through Apify.

Legal Notice

This actor is designed for legitimate data collection from publicly available Trustpilot pages. Users are responsible for using the data responsibly and complying with applicable laws, Trustpilot terms, and privacy rules.