Viator Review Scraper

Extract review data from Viator product pages for travel research, customer sentiment analysis, supplier monitoring, and tour comparison. Provide a Viator product URL or product code, choose how many reviews you want, and get structured review records with ratings, dates, reviewer details, photos, and owner responses when available.

Features

• Product URL support - Paste a Viator tour or activity URL and collect reviews from that product.
• Product code support - Use a Viator product code directly when you already have one.
• Review pagination - Collect more than the first visible reviews by setting review and page limits.
• Sorting options - Sort by recent reviews, rating, best match, helpful votes, or useful review order.
• Clean dataset - Empty and always-null values are removed from saved records.

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Use Cases

Tour Quality Research

Compare reviews across experiences before promoting, booking, or recommending tours. Ratings, review text, dates, and traveler party types help identify recurring strengths and complaints.

Supplier Monitoring

Track recent feedback for a specific Viator activity. Owner responses and helpful vote counts make it easier to spot service issues that may need attention.

Sentiment Analysis

Build review datasets for text analysis, language review, and customer experience reporting. Export the data to your preferred analysis tool and group reviews by rating, date, or keywords.

Competitive Benchmarking

Collect reviews from multiple Viator products in separate runs and compare traveler feedback across similar tours, attractions, or destinations.

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Input Parameters

Parameter	Type	Required	Default	Description
startUrl	String	Yes	Sample Rome tour URL	Viator product URL to extract reviews from.
product_code	String	No	-	Optional Viator product code. Overrides the code parsed from the URL.
results_wanted	Integer	No	20	Maximum number of reviews to save.
max_pages	Integer	No	5	Maximum review pages to request.
sort_by	String	No	DATE	Sorting mode: DATE, RATING, BEST_MATCH, HELPFUL_VOTES, or ML_SORTED.
proxyConfiguration	Object	No	Apify residential proxy	Proxy settings for reliable runs.

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Output Data

Each dataset item can contain:

Field	Type	Description
product_code	String	Viator product code.
product_url	String	Source product URL.
product_title	String	Product title.
destination_name	String	Primary destination name.
review_id	String	Unique review identifier.
review_title	String	Review headline.
review_text	String	Full review body.
review_language	String	Review language code.
rating	Number	Star rating from 1 to 5.
published_date	String	Review publication date.
reviewer_name	String	Reviewer display name.
reviewer_id	String	Reviewer identifier when available.
helpful_votes	Number	Helpful vote count.
party_type	String	Traveler party type, such as couples or family.
is_provided_by_tripadvisor	Boolean	Whether the review source is Tripadvisor.
machine_translated	Boolean	Whether the review was machine translated.
photo_count	Number	Number of photos attached to the review.
photos	Object	Photo URLs and dimensions.
owner_response	Object	Supplier or owner response details.

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Usage Examples

Basic Extraction

Collect 20 recent reviews from a Viator product page:

{
  "startUrl": "https://www.viator.com/tours/Rome/Colosseum-and-Ancient-Rome-Tour-with-Roman-Forum-and-Palatine-Hill/d511-3731COLOSSEUM",
  "results_wanted": 20
}

Larger Collection

Collect more reviews from the same product:

{
  "startUrl": "https://www.viator.com/tours/Rome/Colosseum-and-Ancient-Rome-Tour-with-Roman-Forum-and-Palatine-Hill/d511-3731COLOSSEUM",
  "results_wanted": 50,
  "max_pages": 3
}

Keyword Search

Use a product code directly:

{
  "product_code": "3731COLOSSEUM",
  "results_wanted": 30
}

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Sample Output

{
  "product_code": "3731COLOSSEUM",
  "product_url": "https://www.viator.com/tours/Rome/Colosseum-and-Ancient-Rome-Tour-with-Roman-Forum-and-Palatine-Hill/d511-3731COLOSSEUM",
  "product_title": "Rome: Colosseum, Roman Forum and Palatine Hill Guided Tour",
  "destination_name": "Rome",
  "review_id": "1069376540",
  "review_title": "Great tour",
  "review_text": "Our guide was knowledgeable and made the visit easy to follow.",
  "review_language": "en",
  "rating": 5,
  "published_date": "2026-07-19T00:00:00Z",
  "reviewer_name": "Maria_A",
  "helpful_votes": 0,
  "party_type": "FAMILY",
  "machine_translated": false
}

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Tips for Best Results

Start Small

• Use results_wanted between 20 and 50 for test runs.
• Increase the limit after confirming the product URL returns the reviews you need.

Use Working Product URLs

• Use Viator product pages that include a product code after the destination id.
• If a URL is unusual, enter the product code in product_code.

Choose Useful Sorting

• Use DATE for monitoring recent feedback.
• Use HELPFUL_VOTES for reviews other travelers found useful.
• Use BEST_MATCH when combined with search_query.

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Integrations

Connect your dataset with:

• Google Sheets - Review and share data with your team.
• Airtable - Build a searchable review database.
• Slack - Send run notifications to a channel.
• Webhooks - Forward completed datasets to another system.
• Make - Create automated reporting workflows.
• Zapier - Trigger downstream actions from finished runs.

Export Formats

• JSON - For applications and data pipelines.
• CSV - For spreadsheets and reporting.
• Excel - For business review.
• XML - For system imports.

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Frequently Asked Questions

Can I scrape any Viator product URL?

Yes, you can scrape Viator product URLs that contain a product code, such as URLs ending with /d511-3731COLOSSEUM.

Can I collect more than 20 reviews?

Yes, increase results_wanted and max_pages to collect more reviews.

What happens when a field is missing?

Missing, empty, and always-null values are skipped so the dataset stays clean.

Can I use a product code instead of a URL?

Yes, enter the code in product_code. The product code takes priority over the URL.

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Support

For issues or feature requests, contact support through the Apify Console.

Resources

• Apify Documentation
• API Reference
• Scheduling Runs

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Legal Notice

This actor is designed for legitimate data collection purposes. Users are responsible for ensuring their use of collected data complies with Viator terms, Tripadvisor content rules, and applicable laws. Use data responsibly and respect platform limits.