Review Analyzer API — Sentiment, Topics & Complaints
Pricing
from $1.00 / 1,000 review analyzeds
Analyze customer reviews in bulk: sentiment, topics praised or criticized, complaint severity and unanswered complaints, with a summary per business. Works on any Google Maps, Trustpilot or Tripadvisor reviews dataset. Pay per review.
Reviews to analyze: plain strings, or objects with text and optionally rating, date, placeName, category and reviewUrl. Reviews of several businesses are grouped by placeId or placeName. For the output of a scraper run, use datasetId instead.
[ { "text": "Lovely dinner, the duck was perfect and the staff were warm. We will come back.", "rating": 5, "placeName": "Sample Bistro", "category": "Restaurant" }, { "text": "Food was good but we waited 50 minutes for our mains and nobody apologized.", "rating": 3, "placeName": "Sample Bistro", "category": "Restaurant" }, { "text": "Overpriced for tiny portions. Our table next to the door was freezing.", "rating": 2, "placeName": "Sample Bistro", "category": "Restaurant" }, { "text": "Found a hair in my salad and the waiter just shrugged. Never again.", "rating": 1, "placeName": "Sample Bistro", "category": "Restaurant" }, { "text": "Great wine list and a cozy atmosphere, a bit noisy on Friday night.", "rating": 4, "placeName": "Sample Bistro", "category": "Restaurant" }]Read the reviews from an Apify dataset, for example the output of a Google Maps, Trustpilot or Tripadvisor reviews scraper. Text, rating, date, owner reply and business are detected automatically. When this Actor runs as an integration after a scraper, leave it empty: the dataset of the run that triggered it is used. The sample reviews are ignored when a dataset is given.
Field holding the review text, dots for nested fields (default: text, reviewText, reviewBody, review, content...).
Field holding the rating (default: stars, rating, reviewRating, ratingValue). Ratings out of 10 or 50 are converted to 5.
Field holding the publication date (default: publishedAtDate, publishedAt, datePublished, date).
Field holding the business owner's reply (default: responseFromOwnerText, ownerResponse, companyReply, reply).
Field used to group reviews by business (default: placeId, place.placeId, businessUnit.id, cid).
Field holding the business name (default: title, place.name, placeName, businessName, companyName).
Field holding the business category, used to pick the themes (default: categoryName, categories, category).
Picks the themes checked in every review. Auto detects it from each business's category or name. Restaurant: food, service, waiting time, price, atmosphere, cleanliness. Hotel: room, cleanliness, staff, location, noise, breakfast, value. Health: reception, waiting time, listening, care quality, fees, appointments. Trades: punctuality, work quality, price and quote, honesty, communication.
Themes to check in every review instead of the default ones, optionally with a description after a colon: "parking: parking space and access". Each theme comes back as praised or criticized.
Stop after this many reviews with a text. Default 500.
Most recent reviews kept per business. Default 100.