Negative Review Alert Monitor

What does Negative Review Alert Monitor do?

Negative Review Alert Monitor extracts recent public Apple App Store reviews and turns them into clean, structured review intelligence. Give it one or more app IDs and it returns review text, ratings, dates, public reviewer display names, sentiment buckets, and topic tags.

Use it to monitor your own app, competitors, launches, pricing complaints, bug reports, feature requests, and support issues. It runs on Apify, so you can schedule it, call it by API, download CSV/Excel/JSON, or connect the dataset to Google Sheets, Slack, Zapier, Make, and other tools.

Why use Negative Review Alert Monitor?

App Store reviews are high-signal customer feedback. They show what users love, what is broken, and what competitors are being praised or criticised for.

This Actor helps you:

• track new reviews for your app or competitors;
• spot negative reviews and bug complaints quickly;
• tag reviews by topics such as price, bug, login, support, or subscription;
• build product, support, marketing, or investor monitoring workflows;
• export structured review data without writing custom Apple RSS parsing code.

It uses public Apple RSS JSON endpoints. No login, cookies, proxies, or private user enrichment are required.

How to use Negative Review Alert Monitor

1. Open the Actor on Apify.
2. Add one or more Apple App Store app IDs.
3. Choose the country code, for example us or gb.
4. Add topic keywords you want tagged in review text.
5. Optionally filter by rating range.
6. Run the Actor.
7. Download the dataset in JSON, CSV, Excel, HTML, or XML, or connect it to an Apify integration.

Input

Example input:

{
  "apps": [
    { "name": "ChatGPT", "appId": "6448311069", "country": "us" }
  ],
  "keywords": ["price", "bug", "crash", "support", "slow", "feature", "subscription", "login"],
  "maxReviewsPerApp": 50,
  "minRating": 1,
  "maxRating": 5
}

Input fields

Field	Description
apps	List of App Store apps to monitor.
appId	Numeric Apple App Store app ID.
country	Two-letter App Store country code, e.g. us, gb, de.
keywords	Topic words to tag inside review titles and text.
maxReviewsPerApp	Maximum recent reviews to fetch per app.
minRating	Minimum star rating to emit.
maxRating	Maximum star rating to emit.

Output

The Actor outputs one row per review.

{
  "source": "apple_app_store",
  "app_id": "6448311069",
  "app_name": "ChatGPT",
  "country": "us",
  "review_id": "f8b9de16643744ece7771b2d",
  "review_title": "Excellent",
  "review_text": "Excellent - helpful and enjoyable",
  "rating": 5,
  "reviewer_name_public": "19 yrs w bbt",
  "review_date": "2026-07-02T14:04:44-07:00",
  "sentiment_bucket": "positive",
  "topics": ["feature"],
  "detected_at": "2026-07-04T01:35:50Z",
  "source_url": "https://itunes.apple.com/us/rss/customerreviews/id=6448311069/sortby=mostrecent/json"
}

You can download the dataset in various formats such as JSON, HTML, CSV, or Excel.

Data table

Field	Meaning
app_id	Apple App Store app ID.
app_name	App name supplied in input.
country	App Store country.
review_title	Review title.
review_text	Public review body.
rating	Star rating from 1 to 5.
reviewer_name_public	Public App Store reviewer display name.
review_date	Review timestamp from Apple RSS.
sentiment_bucket	Simple sentiment label: positive, negative, or mixed/neutral.
topics	Input keywords found in review title/text.
source_url	Apple RSS JSON source URL.

Pricing and cost estimation

This Actor is lightweight. It calls public Apple RSS JSON endpoints and does not use browser automation or proxies.

Costs depend mainly on:

• number of apps monitored;
• number of reviews per app;
• run frequency.

Start with a small app list, then schedule recurring runs once the output shape is right.

Tips and advanced options

• Set maxRating to 2 to monitor only unhappy users.
• Add competitor app IDs to track launch reactions and product weaknesses.
• Use topic keywords like pricing, subscription, login, support, crash, and slow.
• Schedule daily or weekly runs and connect output to Slack or Google Sheets via Apify integrations.

FAQ, disclaimers, and support

Does this access private App Store data? No. It only reads public Apple RSS review feeds.

Does it support Google Play? Not yet. Request it in the Issues tab if useful.

Is this a true delta monitor? The Actor emits recent reviews with stable IDs and timestamps. For recurring workflows, compare current results with prior datasets or scheduled-run history.

Is this legal? This Actor reads public review feeds. You are responsible for using the data in accordance with applicable laws, Apple terms, and privacy obligations.

For bugs, feature requests, or custom versions, use the Issues tab on Apify.