Trustpilot Enricher

Turn any domain into a full Trustpilot reputation profile. Trust score, star distribution, AI summary, reply behavior, contact info, and 20 recent reviews. One API call per domain.

How it works

✨ Why teams use this enricher

Paying $339/month for Trustpilot's Business API just to check a competitor's score? Copy-pasting from browser tabs? Building spreadsheets manually?

• 🔍 Full reputation profile in one call. Trust score, star distribution, review count, AI summary, reply behavior, verification status, and contact info. Everything Trustpilot shows about a company, structured as JSON.
• 💰 No Trustpilot subscription needed. Trustpilot's Business API costs $339-1,229/month and only shows YOUR reviews. This enricher gives you data on ANY company for a fraction of the cost.
• ⚡ 50 domains in 10 seconds. Parallel workers enrich your entire list while you wait. No rate limits, no failures.
• 📂 Category mode. Enrich an entire industry at once. Pass bank and get reputation data for all 1,580 banks on Trustpilot.
• 🔎 Search mode. Search by keyword ("cloud hosting", "fintech") and enrich every matching business automatically.
• 📊 20 recent reviews included. Each domain comes with its latest 20 reviews: rating, text, date, consumer name, and verification status.
• 🤖 AI summary ready to use. Trustpilot's own AI-generated summary of all reviews, included in every result.

🎯 What you can do with Trustpilot data

Team	What they build
Sales	Enrich your CRM with trust scores to prioritize leads that have strong reputations
Due Diligence	Check any company's reputation before investing, partnering, or onboarding
Competitive Intel	Compare your trust score and reply rate against every competitor in your category
Brand Monitoring	Track your star distribution and reply percentage over time
Market Research	Analyze reputation across hundreds of companies in a sector with category mode
Procurement	Verify supplier reputation before signing contracts

📥 Input parameters

Parameter	Type	Description
domains	string[]	Domain names to look up (e.g., stripe.com, revolut.com, backmarket.fr)
category	string	Enrich all businesses in a Trustpilot category (e.g., bank, shopping_fashion)
search	string	Search by keyword and enrich all matching businesses (e.g., fintech, cloud hosting)
maxItems	integer	Maximum domains to enrich (default: 100, max: 10,000)

You can combine domains, category, and search in the same run.

Available categories: animals_pets, beauty_wellbeing, business_services, construction_manufactoring, education_training, electronics_technology, events_entertainment, food_beverages_tobacco, health_medical, hobbies_crafts, home_garden, home_services, legal_services_government, media_publishing, money_insurance, public_local_services, restaurants_bars, shopping_fashion, sports, travel_vacation, utilities, vehicles_transportation

📊 Output data

{
  "domain": "revolut.com",
  "displayName": "Revolut",
  "trustScore": 4.7,
  "stars": 4,
  "totalReviews": 385318,
  "profileImage": "https://...",
  "trustpilotUrl": "https://www.trustpilot.com/review/revolut.com",
  "categories": ["Financial Institution"],
  "isClaimed": true,
  "claimedDate": "2017-09-06T14:48:09.000Z",
  "isCollectingReviews": true,
  "hasSubscription": true,
  "verifiedPaymentMethod": true,
  "replyPercentage": 73.2,
  "averageDaysToReply": 1.5,
  "starDistribution": {
    "oneStar": 28292,
    "twoStar": 5459,
    "threeStar": 10843,
    "fourStar": 34765,
    "fiveStar": 305959
  },
  "contact": {
    "email": "formalcomplaints@revolut.com",
    "address": "7 Westferry Circus",
    "city": "London",
    "country": "GB"
  },
  "aiSummary": "Most customers report a positive experience...",
  "recentReviews": [
    {
      "id": "abc123",
      "title": "Great banking app",
      "text": "Very easy to use...",
      "rating": 5,
      "date": "2026-04-07T12:00:00Z",
      "consumer": "John D.",
      "verified": true,
      "hasReply": false
    }
  ],
  "scrapedAt": "2026-04-08T14:30:00Z"
}

🗂️ Data fields

Category	Fields
Reputation	trustScore (1.0-5.0), stars (1-5), totalReviews, starDistribution
Reply behavior	replyPercentage, averageDaysToReply
Business status	isClaimed, isCollectingReviews, hasSubscription, verifiedPaymentMethod
Contact	email, phone, address, city, country
AI Summary	aiSummary (Trustpilot's own AI-generated summary)
Recent reviews	20 reviews with rating, title, text, date, consumer, verified, hasReply

🚀 Examples

Enrich a single domain

{
  "domains": ["revolut.com"]
}

Bulk enrich 5 competitors

{
  "domains": ["stripe.com", "wise.com", "revolut.com", "backmarket.fr", "amazon.com"]
}

Enrich every bank on Trustpilot

{
  "category": "bank",
  "maxItems": 500
}

Search by keyword

{
  "search": "cloud hosting",
  "maxItems": 200
}

Combine all modes

{
  "domains": ["stripe.com"],
  "category": "money_insurance",
  "search": "neobank",
  "maxItems": 100
}

💻 Integrations

Python

from apify_client import ApifyClient

client = ApifyClient("<YOUR_API_TOKEN>")

run = client.actor("silentflow/trustpilot-enricher").call(run_input={
    "domains": ["revolut.com", "stripe.com", "wise.com"],
})

for item in client.dataset(run["defaultDatasetId"]).iterate_items():
    print(f"{item['displayName']}: {item['trustScore']}/5 ({item['totalReviews']} reviews)")
    print(f"  Reply rate: {item['replyPercentage']}%")
    print(f"  AI Summary: {item['aiSummary'][:100]}...")

JavaScript

import { ApifyClient } from 'apify-client';

const client = new ApifyClient({ token: '<YOUR_API_TOKEN>' });

const run = await client.actor('silentflow/trustpilot-enricher').call({
    domains: ['revolut.com', 'stripe.com', 'wise.com'],
});

const { items } = await client.dataset(run.defaultDatasetId).listItems();
items.forEach(item => {
    console.log(`${item.displayName}: ${item.trustScore}/5 (${item.totalReviews} reviews)`);
});

📈 Performance

Metric	Value
Speed	~50 domains in 10 seconds
Reviews per domain	20 most recent
Category mode	Up to 10,000 businesses
Search mode	Automatic pagination
Data freshness	Real-time from Trustpilot

💡 Tips for best results

1. Use the exact domain. backmarket.fr and backmarket.com can be different Trustpilot pages. Use the one your target company actually uses.
2. Star distribution tells the real story. A 3.5 score with mostly 1s and 5s means a polarizing company. A 3.5 with even distribution means consistently mediocre.
3. Reply percentage signals customer care. Companies replying to 90%+ of negative reviews are actively managing their reputation.
4. Category mode for market research. Pass bank to get reputation data for every bank on Trustpilot. Then sort by trust score in your spreadsheet.
5. Domains not found return a clear error. No crash, no charge. You only pay for successful enrichments.

❓ FAQ

Q: What if a domain isn't on Trustpilot? A: You get a result with an error field saying "not found on Trustpilot". No charge for failed lookups.

Q: How is this different from Trustpilot's own API? A: Trustpilot's Business API ($339-1,229/month) only shows YOUR reviews. This enricher gives you public data for ANY company.

Q: Can I get more than 20 reviews per domain? A: This enricher is built for the "1 domain = 1 reputation profile" use case. 20 recent reviews give a snapshot. For full review extraction, use a dedicated Trustpilot review scraper.

Q: How fresh is the data? A: Live data, every run. Trust scores and reviews are fetched directly from Trustpilot.

Q: Can I combine domains, category, and search? A: Yes. All three modes can be used in the same run. Results are combined and deduplicated.

📬 Support

Need something this enricher doesn't do yet? We ship features fast.

• 💡 Feature requests go straight to our backlog
• ⚙️ Enterprise needs? We do custom integrations and high-volume setups

Response time: usually under 24 hours.

Check out our other scrapers: SilentFlow on Apify