🇧🇷 Reclame AQUI Scraper — Complaints & Company Reputation

🎯 Turn Brazil's biggest complaint site into a clean dataset: every complaint, every company reply, every reputation score.

Collect complaints from Reclame AQUI for any company — full complaint text, status, the consumer's score and evaluation, "would do business again", city and state, category and problem type, plus the company's reply and the consumer's final comment. Or pull company profiles with the official reputation badge, answer and solve rates, response time and the problems customers complain about most.

🚀 What Does It Do?

This scraper automatically reads Reclame AQUI and collects structured, ready-to-use data for the companies you choose. No manual browsing needed — type a company name, set your filters and hit Start.

💡 Two modes of operation:

1. 📣 Complaints — one record per complaint, newest first, filtered by status, date, category, problem, product or text.
2. 🏢 Company profiles — one record per company with its reputation for every period (6 months, 12 months, last year, the year before, 3 years) and its top complaint categories, problems and products.

You can give companies by name (Nubank), by their Reclame AQUI short name (magazine-luiza-loja-online) or by link — including a link to a complaint list you already filtered on the site, or a single complaint page.

👥 Who Is This For?

🏢 Use Case	💬 How It Helps
🎧 Customer experience teams	Watch your own complaints arrive, see which problems spike, and check every reply your team posted.
🥊 Competitive intelligence	Compare your reputation, solve rate and response time with competitors, period by period.
🤖 AI & NLP teams	Hundreds of thousands of labelled Portuguese texts: complaint, category, problem, score, solved or not.
📈 Investors & analysts	Track complaint volume and reputation of listed Brazilian companies as an early warning signal.
⚖️ Lawyers & consumer advocates	Find patterns of the same problem (e.g. "cobrança indevida") against one company, with dates and cities.
🛒 Marketplace & retail buyers	Check a supplier's or store's complaint record before you sign.

✨ Features

• 📝 Full complaint text — title and complete description, not the truncated preview
• ⭐ Consumer verdict — solved or not, score 0–10, "would do business again" and the written evaluation
• 💬 Company replies — the whole conversation: company reply, consumer replies and the final comment
• 🏆 Reputation profiles — RA1000 / Ótimo / Bom… badge, score, answered %, solved %, average response time, for five periods
• 🔥 Top problems — what customers of each company complain about most, with counts
• 🎛️ Smart Filters — status tab, date window, category, problem type, product and free-text search
• 🚧 Past the 500 limit — Reclame AQUI lists at most 500 complaints per view; the scraper splits big lists to reach thousands more
• 🔁 Monitoring mode — scheduled runs return only new complaints and complaints whose status changed (the company answered, the consumer evaluated)
• 🔔 Instant alerts — Telegram, Discord, Slack or any webhook when something new appears
• 🏙️ Where from — the consumer's city and state on every complaint
• ⚡ Fast & Scalable — about 1 000 complaints a minute, any number of companies per run
• 🧹 Deduplication — every complaint appears once, even across overlapping filters
• 📤 Export Anywhere — Download results as JSON, CSV, Excel, or push to Google Sheets, Zapier, Make, or your CRM

🎛️ Filters & Options

Option	What It Does
🔀 What to scrape	Complaints, or company profiles with reputation
🏢 Companies	Names, short names or links of the companies to read
🔗 Reclame AQUI links	Company pages, filtered complaint lists or single complaint pages
🔢 Max complaints per company	How many complaints to collect for each company (0 = all that match)
🚦 Status	All, not answered, answered, evaluated, solved or not solved
📅 Only complaints since	A date or a window like "7 days" or "3 months"
🔎 Text search	Only complaints mentioning a word, e.g. "pix", "estorno", "entrega"
🗂️ Category	E.g. "Cartões de Crédito", "Bancos" — accents and case do not matter
⚠️ Problem type	E.g. "Cobrança indevida", "Atraso na entrega"
📦 Product	E.g. "Cartão de crédito", "Conta"
🚧 Go past the 500-complaint limit	Splits big lists by category, problem and product to collect more
💬 Add the company's replies	Adds the full conversation to every complaint
🏆 Add company reputation to each complaint	Puts the company's current badge, score, solved % and answered % on every row
🔤 Text format	Plain text or the original HTML
📦 Compact output / Skip empty fields	Twelve essential fields per complaint, or leave out empty values
🔁 Incremental monitoring	Emit only new or changed complaints on scheduled runs
🔔 Notifications	Webhook, Telegram, Discord or Slack message when something changes
🛡️ Proxy	Runs without a proxy by default and switches to Brazilian residential proxies by itself if blocked

📦 What You Get (Output Fields)

Every complaint includes:

📝 Complaint

Field	Example
complaintId	h3IUAmLg8fHfbdEy
url	https://www.reclameaqui.com.br/nubank/nao-consigo-resgatar-meu-tesouro-direto-selic_h3IUAmLg8fHfbdEy/
title	Não consigo resgatar meu Tesouro Direto Selic
description	Fiz uma solicitação de resgate de tesouro direto Selic (10/10) e até agora…
createdAt	2026-10-13T13:25:32
category	Bancos
problem	Demora na execução
product	Tesouro Direto Selic
userCity	Alvorada
userState	RS

⭐ Status & Evaluation

Field	Example
status	SOLVED
statusLabel	Solved
hasCompanyReply	true
firstReplyAt	2026-10-13T16:47:47
isEvaluated	true
isSolved	true
wouldDealAgain	true
consumerScore	10
consumerEvaluation	A empresa respondeu com agilidade e profissionalismo, sanando todas as dúvidas.

💬 Conversation (with "Add the company's replies")

Field	Example
companyReply	Olá, Joesio. Agradecemos por nos contar seu caso. Após…
consumerFinalComment	A empresa respondeu com agilidade e profissionalismo…
interactionCount	2
interactions	[{ "type": "companyReply", "message": "…", "createdAt": "…" }]

🏢 Company

Field	Example
companyName	Nubank
companyShortname	nubank
companyUrl	https://www.reclameaqui.com.br/empresa/nubank/
companyReputation	RA1000 (with "Add company reputation")

Every company profile includes the company's name, CNPJ, website, address, phones, segments, the reputation badge and score, consumer score, answered %, solved %, "would deal again" %, average response time in hours, complaints in the last 30 days, total complaints, the same numbers for each period, and its top 10 categories, problems and products.

📊 Example Output

{
    "complaintId": "h3IUAmLg8fHfbdEy",
    "legacyId": 261488469,
    "url": "https://www.reclameaqui.com.br/nubank/nao-consigo-resgatar-meu-tesouro-direto-selic_h3IUAmLg8fHfbdEy/",
    "title": "Não consigo resgatar meu Tesouro Direto Selic",
    "description": "Fiz uma solicitação de resgate de tesouro direto Selic  (10/10) e até agora o resgate não ocorreu. Pelas regras do tesouro o valor teria que ser depositado no mesmo dia.",
    "createdAt": "2026-10-13T13:25:32",
    "modifiedAt": "2026-10-13T16:55:02",
    "status": "SOLVED",
    "statusLabel": "Solved",
    "hasCompanyReply": true,
    "firstReplyAt": "2026-10-13T16:47:47",
    "isEvaluated": true,
    "isSolved": true,
    "wouldDealAgain": true,
    "consumerScore": 10,
    "consumerEvaluation": "A empresa respondeu com agilidade e profissionalismo, sanando todas as dúvidas.",
    "userCity": "Alvorada",
    "userState": "RS",
    "categoryId": null,
    "category": null,
    "productId": null,
    "product": null,
    "problemId": "0000000000001462",
    "problem": "Demora na execução",
    "otherProblem": null,
    "otherProduct": "Tesouro Direto Selic",
    "isCompliment": false,
    "interactionCount": 2,
    "mediaCount": 0,
    "companyId": "88850",
    "companyName": "Nubank",
    "companyShortname": "nubank",
    "companyUrl": "https://www.reclameaqui.com.br/empresa/nubank/",
    "companyReply": "Olá, Joesio.\n\nAgradecemos por nos contar seu caso.\n\nApós verificarmos a sua solicitação de resgate do Tesouro Selic, confirmamos que a liquidação ocorreu com sucesso…",
    "consumerFinalComment": "A empresa respondeu com agilidade e profissionalismo, sanando todas as dúvidas.",
    "interactions": [
        {
            "type": "companyReply",
            "message": "Olá, Joesio.\n\nAgradecemos por nos contar seu caso.…",
            "createdAt": "2026-10-13T16:47:47"
        },
        {
            "type": "consumerFinalComment",
            "message": "A empresa respondeu com agilidade e profissionalismo, sanando todas as dúvidas.",
            "createdAt": "2026-10-13T16:55:02"
        }
    ],
    "detailFetched": true,
    "contentHash": "acc61154af1be78d",
    "scrapedAt": "2026-10-14T08:29:35.461Z"
}

📋 Dataset Views

The Apify Console gives you 5 ready-made table views to quickly browse your results:

View	What It Shows
📊 Complaints	Title, company, date, status, solved, score, city and state, link
⭐ Evaluation	Solved, would deal again, score, the consumer's evaluation, first reply
💬 Replies	The company's reply, the consumer's final comment, number of messages
🏆 Company profiles	Reputation, scores, answered %, solved %, response time, total complaints
📋 Full Details	Every single field — the complete dataset

❓ FAQ

🤔 How many complaints can I get for one company? As many as you need. Reclame AQUI itself shows only 500 complaints per list, so for bigger requests the scraper automatically splits the list by category, problem and product. Big brands have hundreds of thousands of complaints — use the date window or filters to keep runs focused.

🤔 Can I track new complaints every day? Yes. Turn on Incremental monitoring and schedule the run. Each run returns only complaints that are new or whose status changed — for example when the company answered or the consumer marked it solved — and you pay only for those. Add a Telegram, Slack, Discord or webhook alert to hear about them instantly.

🤔 Do I need the exact company name? No. Type it as you would on the site ("Magazine Luiza", "Itaú") and the scraper picks the matching company. You can also paste the company's Reclame AQUI link.

🤔 Are consumers' personal details included? No contact details. Reclame AQUI hides consumers' names, e-mails and phones on public pages, and the output contains only what the page shows: the city and state, and the texts as published — a company reply may greet the consumer by first name, exactly as on the site.

🤔 Can I export the data? Yes — JSON, CSV, Excel, XML, HTML, RSS. You can also push data directly to Google Sheets, Zapier, Make, or any webhook/API endpoint.

🤔 How often should I run this? For fresh data, run daily or weekly. You can schedule automatic runs on Apify with just a few clicks.

🤔 Does it work with proxies? Yes. It runs without a proxy by default, which is the fastest and cheapest, and switches to Apify's Brazilian residential proxies by itself if Reclame AQUI starts refusing requests.

🛠️ Need Custom Filters or Features?

I'm happy to customize this scraper for your specific needs! 🤝

Whether you need:

• 🎯 Additional filters (by city or state, by score range, only complaints with photos, only companies of one segment)
• 📊 Extra data fields or custom output formats
• 🔄 Integration with your CRM, Google Sheets, or database
• ⏰ Scheduled scraping with automatic deduplication
• 🌐 Scraping from other review and complaint platforms alongside Reclame AQUI (Consumidor.gov.br, Google Reviews, Trustpilot)

👉 Don't hesitate to reach out via private message — I respond quickly and I'm always open to building exactly what you need. No request is too small or too specific!

⚖️ Legal & Ethical Use

This scraper collects only publicly available information from Reclame AQUI. It does not log in, does not access private data and does not collect consumers' contact details. Please use the data responsibly and in compliance with applicable laws (including Brazil's LGPD) and the platform's terms of service.