Reclame Aqui Scraper 🇧🇷

🔗 View on Apify Store | 🇺🇸 English | 🇧🇷 Português

🇺🇸 English

Overview

Scrape complaints, company ratings, and consumer reviews from Reclame Aqui — Brazil's largest consumer complaints platform. Get complaint status, response times, resolution rates, and company reputation scores.

Features

• Company Complaints: Extract complaints from any company profile
• Keyword Filter: Keep only complaints whose title or description contains your term
• Company Stats: Get reputation scores, response rates, and resolution rates
• Status Filtering: Filter by complaint status (Respondida, Resolvida, etc.)
• Date Filtering: Limit results to a date range (inclusive, UTC)

Input Example

{
  "companies": ["nubank", "itau"],
  "maxComplaints": 20,
  "statusFilter": "all",
  "includeCompanyStats": true,
  "searchQuery": "cobrança indevida",
  "dateFrom": "2024-01-01",
  "dateTo": "2024-12-31"
}

Output Example

{
  "complaint_id": "RA-20260115-001",
  "company_name": "Nubank",
  "company_slug": "nubank",
  "title": "Cartão bloqueado sem motivo",
  "description": "Meu cartão foi bloqueado sem nenhum aviso prévio...",
  "status": "Respondida",
  "category": "Cartão de Crédito",
  "created_at": "2025-01-15T10:30:00Z",
  "updated_at": "2025-01-17T14:45:00Z",
  "author": "João S.",
  "city": "São Paulo",
  "state": "SP",
  "rating": 2,
  "is_resolved": false,
  "company_response": "Olá João, sentimos muito pelo ocorrido...",
  "response_time_hours": 52,
  "views": 234,
  "url": "https://www.reclameaqui.com.br/nubank/cartao-bloqueado-sem-motivo_RA-20260115-001",
  "company_score": 7.8,
  "company_total_complaints": 152340,
  "company_response_rate": 97.2,
  "company_resolve_rate": 78.5,
  "company_would_buy_again": 65.3
}

Input Parameters

Parameter	Type	Description
companies	string[]	Company slugs (e.g., "nubank", "itau")
searchQuery	string	Keyword filter over the title/description of the scraped complaints (case- and accent-insensitive). Not a company search
maxComplaints	number	Max complaints per company (default: 20, max: 100)
statusFilter	string	Filter: all, Respondida, Não respondida, Resolvida, Não resolvida, Em réplica
includeCompanyStats	boolean	Include company reputation data (default: true)
dateFrom	string	Keep complaints created on/after this date, inclusive (YYYY-MM-DD, UTC)
dateTo	string	Keep complaints created on/before this date, inclusive (YYYY-MM-DD, UTC)

Tips

• Use the company slug from the Reclame Aqui URL (e.g., nubank from reclameaqui.com.br/empresa/nubank/)
• Enable includeCompanyStats for reputation monitoring
• Combine statusFilter with date ranges for targeted analysis
• searchQuery, dateFrom and dateTo are applied before billing — a filtered-out complaint is never charged
• searchQuery is evaluated against every complaint the company's list page returns; maxComplaints caps how many are delivered, not how many are scanned — so raising it will not make a rare keyword match. Use a shorter or more common term
• If no complaint matches your filters, the run succeeds and returns one diagnostic item explaining which filter emptied it and how many complaints were read. Nothing is charged.
• With a date filter on, complaints whose date cannot be determined are dropped; leave the dates empty to keep them

Use Cases

• Reputation Monitoring — Track complaint volume and resolution rate for your brand
• Competitive Benchmarking — Compare reputation scores against competitors
• Customer Support QA — Audit response times and resolution quality
• Due Diligence — Assess a company's consumer reputation before partnering
• Market Research — Identify recurring complaint themes in a sector
• Lead Generation — Find dissatisfied customers of competitors

✅ Capabilities & Limits

Stated up front, so you do not pay a run to find out.

Built here: every company is tried first with a plain fetch that parses __NEXT_DATA__ out of the list page. The browser - and its compute and residential-proxy cost - only starts if that returns zero complaints, a Cloudflare interstitial, or no __NEXT_DATA__.

Input / feature	Supported	Notes
companies	✅	List of company slugs to scrape (e.g. ['nubank', 'itau', 'magazine-luiza']). Use the slug from the Reclame Aqui URL.
searchQuery	⚠️	Keyword filter applied in memory to the title/description of the complaints of the companies you listed. It does not search Reclame Aqui for companies — companies is always required.
Result volume (maxComplaints)	⚠️	Maximum number of complaints to extract per company
statusFilter	✅	Filter complaints by status
includeCompanyStats	✅	Include company reputation score, response rate, and resolve rate
dateFrom	✅	Only complaints created on/after this date, inclusive (YYYY-MM-DD, UTC). Applied in memory, before billing. Leave empty for no filter.
dateTo	✅	Only complaints created on/before this date, inclusive (YYYY-MM-DD, UTC). Applied in memory, before billing. Leave empty for no filter.
Proxy	⚠️	Proxy settings. Recommended: Apify Proxy with country code BR, or custom BR residential proxies.

FAQ

Q: Where do I find a company's slug? A: It is the identifier in the Reclame Aqui URL, e.g. nubank in reclameaqui.com.br/empresa/nubank/.

Q: Can I search complaints without knowing the company? A: No. companies is always required — the actor reads each company's complaint list page. searchQuery then keeps only the complaints of those companies whose title or description contains your term.

Q: Does it include the company's reputation score? A: Yes, when includeCompanyStats is enabled (default) — score, response rate, resolve rate, and would-buy-again.

Q: Is there a maximum number of complaints per run? A: maxComplaints accepts up to 100 per company.

Q: Am I charged for runs that return no complaints? A: No. Billing is per complaint-scraped; a run with zero results is not charged for results.

---

🇧🇷 Português

Visão Geral

Extraia reclamações, avaliações e dados de reputação do Reclame Aqui — a maior plataforma de reclamações do consumidor no Brasil. Obtenha status, tempo de resposta, taxas de resolução e notas de reputação.

Funcionalidades

• Reclamações por Empresa: Extraia reclamações de qualquer perfil de empresa
• Filtro por Palavra-chave: Mantém apenas reclamações cujo título ou descrição contém o termo
• Dados da Empresa: Notas de reputação, taxas de resposta e resolução
• Filtro por Status: Filtre por status da reclamação (Respondida, Resolvida, etc.)
• Filtro por Data: Limite resultados a um período (inclusivo, UTC)

Exemplo de Entrada

{
  "companies": ["nubank", "itau"],
  "maxComplaints": 20,
  "statusFilter": "all",
  "includeCompanyStats": true,
  "searchQuery": "cobrança indevida",
  "dateFrom": "2024-01-01",
  "dateTo": "2024-12-31"
}

Exemplo de Saída

{
  "complaint_id": "RA-20260115-001",
  "company_name": "Nubank",
  "company_slug": "nubank",
  "title": "Cartão bloqueado sem motivo",
  "description": "Meu cartão foi bloqueado sem nenhum aviso prévio...",
  "status": "Respondida",
  "category": "Cartão de Crédito",
  "created_at": "2025-01-15T10:30:00Z",
  "updated_at": "2025-01-17T14:45:00Z",
  "author": "João S.",
  "city": "São Paulo",
  "state": "SP",
  "rating": 2,
  "is_resolved": false,
  "company_response": "Olá João, sentimos muito pelo ocorrido...",
  "response_time_hours": 52,
  "views": 234,
  "url": "https://www.reclameaqui.com.br/nubank/cartao-bloqueado-sem-motivo_RA-20260115-001",
  "company_score": 7.8,
  "company_total_complaints": 152340,
  "company_response_rate": 97.2,
  "company_resolve_rate": 78.5,
  "company_would_buy_again": 65.3
}

Parâmetros de Entrada

Parâmetro	Tipo	Descrição
companies	string[]	Slugs das empresas (ex: "nubank", "itau")
searchQuery	string	Filtro de palavra-chave sobre título/descrição das reclamações extraídas (ignora maiúsculas e acentos). Não busca empresas
maxComplaints	number	Máx. reclamações por empresa (padrão: 20, máx: 100)
statusFilter	string	Filtro: all, Respondida, Não respondida, Resolvida, Não resolvida, Em réplica
includeCompanyStats	boolean	Incluir dados de reputação (padrão: true)
dateFrom	string	Mantém reclamações criadas a partir desta data, inclusive (AAAA-MM-DD, UTC)
dateTo	string	Mantém reclamações criadas até esta data, inclusive (AAAA-MM-DD, UTC)

Dicas

• Use o slug da empresa na URL do Reclame Aqui (ex: nubank de reclameaqui.com.br/empresa/nubank/)
• Ative includeCompanyStats para monitoramento de reputação
• Combine statusFilter com filtros de data para análises direcionadas
• searchQuery, dateFrom e dateTo são aplicados antes da cobrança — reclamação descartada pelo filtro não é cobrada
• O searchQuery é avaliado contra todas as reclamações que a listagem da empresa devolve; maxComplaints limita quantas são entregues, não quantas são varridas — aumentá-lo não faz uma palavra rara casar. Use um termo mais curto ou mais comum
• Se nenhuma reclamação passar pelos filtros, o run é concluído com sucesso e devolve um item de diagnóstico dizendo qual filtro esvaziou o resultado e quantas reclamações foram lidas. Nada é cobrado.
• Com filtro de data ativo, reclamações sem data determinável são descartadas; deixe as datas vazias para mantê-las

Casos de Uso

• Monitoramento de Reputação — Acompanhe volume de reclamações e taxa de resolução da sua marca
• Benchmarking Competitivo — Compare notas de reputação com concorrentes
• QA de Atendimento — Audite tempos de resposta e qualidade da resolução
• Due Diligence — Avalie a reputação de uma empresa antes de fechar parceria
• Pesquisa de Mercado — Identifique temas recorrentes de reclamação em um setor
• Geração de Leads — Encontre clientes insatisfeitos de concorrentes

Perguntas Frequentes

P: Onde encontro o slug da empresa? R: É o identificador na URL do Reclame Aqui, ex: nubank em reclameaqui.com.br/empresa/nubank/.

P: Posso buscar reclamações sem saber a empresa? R: Não. companies é sempre obrigatório — o actor lê a lista de reclamações de cada empresa. O searchQuery então mantém apenas as reclamações dessas empresas cujo título ou descrição contém o termo.

P: Inclui a nota de reputação da empresa? R: Sim, quando includeCompanyStats está ativado (padrão) — nota, taxa de resposta, taxa de resolução e recompra.

P: Há limite de reclamações por execução? R: maxComplaints aceita até 100 por empresa.

P: Sou cobrado por execuções sem reclamações? R: Não. A cobrança é por complaint-scraped; execução com zero resultados não é cobrada por resultados.

---

💰 Pricing

$0.05 per complaint scraped — Pay Per Event (PPE), event complaint-scraped.

Apify platform usage of the run (compute and proxy) is billed to you by Apify, separately from the per-complaint price above. This has been the case since 2026-09-01; before that date the platform usage was covered by the developer, at a higher per-complaint rate.

You are charged per complaint as it is delivered, so a run that is aborted or times out has billed exactly what it already returned. A run that returns nothing — because your own filters excluded every complaint, or because the source is unreachable — delivers a diagnostic item and charges nothing.

The Store's Pricing panel is always the authoritative price.

🔗 Related Actors

• Instagram Reels & Posts Scraper
• TikTok Viral Scanner
• Google Maps BR Scraper
• Mercado Livre BR Scraper
• CNPJ Enricher
• Twitter/X Scraper

---

📝 Changelog

• 2.9.8 (2026-08-29) — No browser for the default run: complaint lists (paginated) and detail pages now come through an unblocking HTTP gateway — typical runs finish in ~30 s with full descriptions, city/state, category and company stats (score, response/solution rate, would-buy-again, average answer time). Browser path kept as automatic fallback and for statusFilter other than all.
• v2.9 (2026-08-31) — no complaint matching searchQuery/dateFrom/dateTo now succeeds with a diagnostic item instead of failing the run; nothing is charged. Zero items still fails only when nothing was extracted at all (selector drift).
• v2.6 (2026-08-27) — searchQuery, dateFrom and dateTo are now actually applied (in-memory filters over the scraped complaints, evaluated before billing). searchQuery is documented as a keyword filter, not a platform-wide company search.
• v2.0.0 (2026-02-12) — Major rewrite: improved anti-blocking, faster extraction, better company stats parsing
• v1.0.0 (2026-01-28) — Initial release: company complaints, keyword filter, status filtering

---

License

ISC © 2026 Viral Analyzer Platform

---

💡 Need AI analysis on top of this data — sentiment, trend detection and a dashboard, with no API keys to manage? ViralAnalyzer runs this actor + 42 more data sources with built-in AI. JSON + insights in one call.