Trustpilot Review Scraper

Comprehensive Apify Actor for scraping company reviews from Trustpilot.com — the world's leading review platform with over 300 million reviews across 1 million+ businesses.

Features

• Company Information: Name, overall rating, trust score, total reviews, categories, website, description, logo URL, response rate, response time
• Full Review Data: Reviewer name, star rating (1-5), title, full text, date of experience, date published, verified/unverified status, verification source, company reply with date, useful count, language
• Flexible Input: Provide Trustpilot URLs directly, company domains, or company names
• Filtering: Filter reviews by star rating (1-5 stars)
• Sorting: Sort by recency or relevance
• Pagination: Automatically follows all review pages (20 reviews per page)
• Rate Limiting: Built-in session pool, proxy rotation, and configurable concurrency
• Structured Output: Multiple dataset views (overview, detailed, ratings only)

Input Parameters

Parameter	Type	Default	Description
startUrls	array	[]	Trustpilot company review page URLs
companyNames	string[]	[]	Company domains/names (e.g., amazon.com, netflix.com)
maxReviews	integer	100	Max reviews per company (0 = unlimited)
maxItems	integer	0	Max total items across all companies (0 = unlimited)
filterByStars	integer	0	Filter by star rating 1-5 (0 = all)
sortBy	string	recency	Sort order: recency or relevance
maxConcurrency	integer	5	Max parallel requests (1-20)
minConcurrency	integer	1	Min parallel requests
maxRequestRetries	integer	3	Max retries per failed request
maxRequestsPerMinute	integer	60	Rate limit
proxyConfiguration	object	—	Proxy settings (recommended for large runs)

Example Input

{
    "companyNames": ["amazon.com", "netflix.com"],
    "maxReviews": 200,
    "filterByStars": 0,
    "sortBy": "recency",
    "maxConcurrency": 3,
    "proxyConfiguration": {
        "useApifyProxy": true
    }
}

Or using direct URLs:

{
    "startUrls": [
        { "url": "https://www.trustpilot.com/review/amazon.com" },
        { "url": "https://www.trustpilot.com/review/www.netflix.com" }
    ],
    "maxReviews": 100,
    "sortBy": "recency"
}

Output

Each output record contains company information merged with individual review data.

Example Output

{
    "companyName": "Amazon",
    "companyId": "46a7e93b000064000500918b",
    "trustScore": 1.4,
    "overallRating": 1.7,
    "totalReviews": 44476,
    "categories": [{ "name": "Electronics & Technology", "id": "electronics_technology" }],
    "companyWebsite": "https://www.amazon.com",
    "companyDescription": "Shop an Mail-Order company",
    "companyAddress": { "addressCountry": "US" },
    "companyLogoUrl": "https://cdn.trustpilot.net/company-logos/amazon.com.png",
    "companyProfileUrl": "https://www.trustpilot.com/review/www.amazon.com",
    "responseRate": 0.02,
    "responseTime": "within a week",
    "reviewId": "67abc123def456",
    "reviewerName": "John D.",
    "reviewerLocation": "US",
    "reviewerReviewCount": 3,
    "rating": 1,
    "title": "Terrible customer service",
    "text": "I ordered a product that arrived damaged. Customer service was unhelpful and refused to issue a refund...",
    "language": "en",
    "dateExperience": "2026-03-10T00:00:00.000Z",
    "datePublished": "2026-03-12T14:23:00.000Z",
    "dateUpdated": "",
    "isVerified": true,
    "verificationSource": "order",
    "companyReply": "We're sorry to hear about your experience. Please contact us at...",
    "companyReplyDate": "2026-03-13T09:15:00.000Z",
    "usefulCount": 5,
    "reviewUrl": "https://www.trustpilot.com/review/www.amazon.com#67abc123def456",
    "scrapedAt": "2026-03-16T10:30:00.000Z"
}

Output Fields Reference

Company Fields

Field	Type	Description
companyName	string	Business display name
companyId	string	Trustpilot business unit ID
trustScore	number	Trustpilot trust score (0-10)
overallRating	number	Average star rating (1-5)
totalReviews	integer	Total number of reviews
categories	array	Business categories
companyWebsite	string	Company's website URL
companyDescription	string	Business description
companyAddress	object	Business address/location
companyLogoUrl	string	Company logo image URL
companyProfileUrl	string	Trustpilot profile URL
responseRate	number	Company reply rate (0-1)
responseTime	string	Typical company response time

Review Fields

Field	Type	Description
reviewId	string	Unique review identifier
reviewerName	string	Reviewer's display name
reviewerLocation	string	Reviewer's location
reviewerReviewCount	integer	Reviewer's total review count
rating	integer	Star rating (1-5)
title	string	Review headline
text	string	Full review body text
language	string	Review language code (e.g., en)
dateExperience	string	Date of the experience (ISO 8601)
datePublished	string	Date review was published (ISO 8601)
dateUpdated	string	Date review was last updated (ISO 8601)
isVerified	boolean	Whether the review is verified
verificationSource	string	How the review was verified (e.g., order, invitation)
companyReply	string	Company's reply text (empty if none)
companyReplyDate	string	Date of company reply (ISO 8601)
usefulCount	integer	Number of "useful" votes
reviewUrl	string	Direct URL to the review
scrapedAt	string	Timestamp when data was scraped

Dataset Views

The Apify Console provides three pre-configured table views:

1. Overview — Company, reviewer, rating, title, date, verified status, URL
2. Detailed View — All fields including review text, replies, trust score, verification details
3. Ratings Only — Compact view with company, reviewer, rating, title, experience date, verified, useful count