⭐ Trustpilot Review Scraper

🎯 Extract thousands of real customer reviews from Trustpilot — the world's largest review platform with 300M+ reviews across 1M+ businesses.

Automatically collect structured review data including star ratings, review texts, verified status, company replies, trust scores, and reviewer details. Perfect for brand monitoring, competitor analysis, and sentiment research.

🚀 What Does It Do?

This scraper automatically collects structured, ready-to-use review data from Trustpilot.com. No manual browsing needed — just set your companies and hit Start.

💡 Two modes of operation:

1. 🏢 Company Name Mode — Enter company domains (e.g., amazon.com, netflix.com) and the scraper finds their Trustpilot pages automatically
2. 🔗 Direct URL Mode — Paste specific Trustpilot review page URLs for precise control

👥 Who Is This For?

🏢 Use Case	💬 How It Helps
📊 Brand Managers	Monitor what customers say about your brand in real time
🔎 Market Researchers	Analyze sentiment trends across competitors and industries
📣 Marketing Teams	Find authentic testimonials and identify common pain points
🤝 Sales Teams	Research prospect companies' reputation before outreach
🧪 Data Scientists	Build sentiment analysis models with real-world review data
📈 Product Managers	Discover feature requests and complaints hidden in reviews

✨ Features

• ⭐ Star Ratings & Trust Scores — Get both individual review ratings and overall company trust scores
• ✅ Verified Review Detection — Know which reviews are verified purchases vs. organic submissions
• 💬 Company Replies Included — See how businesses respond to feedback, with reply dates
• 🏢 Full Company Profiles — Company name, website, description, logo, categories, response rate and time
• 👤 Reviewer Details — Reviewer name, location, and total review count
• 🎛️ Smart Filters — Filter by star rating (1-5 stars), sort by recency or relevance
• 🔢 Per-Company Limits — Set max reviews per company or max total items across all companies
• 🌍 Multi-Company Support — Scrape multiple companies in a single run
• ⚡ Fast & Scalable — Collect hundreds of reviews per minute with smart pagination
• 🔄 Auto-Pagination — Automatically follows all review pages until your limit is reached
• 📤 Export Anywhere — Download results as JSON, CSV, Excel, or push to Google Sheets, Zapier, Make, or your CRM

🎛️ Filters & Options

Option	What It Does
🏢 Company Names / Domains	Enter company domains like amazon.com or booking.com — URLs are built automatically
⭐ Filter by Stars	Only collect reviews with a specific star rating (1-5)
📅 Sort Reviews By	Choose between most recent or most relevant reviews first
🔢 Max Reviews Per Company	Limit how many reviews to collect from each company
🔢 Max Items Total	Set a global cap on total reviews across all companies
🔗 Start URLs	Optionally provide specific Trustpilot review page URLs to scrape

📦 What You Get (Output Fields)

Every review includes:

Company Information

Field	Example
companyName	Amazon
trustScore	1.4
overallRating	1.7
totalReviews	44476
categories	[{"name": "Electronics & Technology"}]
companyWebsite	https://www.amazon.com
companyDescription	Shop an Mail-Order company
companyLogoUrl	https://cdn.trustpilot.net/company-logos/amazon.com.png
companyProfileUrl	https://www.trustpilot.com/review/www.amazon.com
responseRate	0.02
responseTime	within a week

Review Details

Field	Example
reviewerName	John D.
reviewerLocation	US
reviewerReviewCount	3
rating	1
title	Terrible customer service
text	I ordered a product that arrived damaged. Customer service was unhelpful...
language	en
dateExperience	2026-03-10T00:00:00.000Z
datePublished	2026-03-12T14:23:00.000Z

Verification & Engagement

Field	Example
isVerified	true
verificationSource	order
companyReply	We're sorry to hear about your experience. Please contact us at...
companyReplyDate	2026-03-13T09:15:00.000Z
usefulCount	5
reviewUrl	https://www.trustpilot.com/review/www.amazon.com#67abc123def456

📊 Example Output

{
    "companyName": "Amazon",
    "companyId": "46a7e93b000064000500918b",
    "trustScore": 1.4,
    "overallRating": 1.7,
    "totalReviews": 44476,
    "categories": [{ "name": "Electronics & Technology", "id": "electronics_technology" }],
    "companyWebsite": "https://www.amazon.com",
    "companyDescription": "Shop an Mail-Order company",
    "companyAddress": { "addressCountry": "US" },
    "companyLogoUrl": "https://cdn.trustpilot.net/company-logos/amazon.com.png",
    "companyProfileUrl": "https://www.trustpilot.com/review/www.amazon.com",
    "responseRate": 0.02,
    "responseTime": "within a week",
    "reviewId": "67abc123def456",
    "reviewerName": "John D.",
    "reviewerLocation": "US",
    "reviewerReviewCount": 3,
    "rating": 1,
    "title": "Terrible customer service",
    "text": "I ordered a product that arrived damaged. Customer service was unhelpful and refused to issue a refund...",
    "language": "en",
    "dateExperience": "2026-03-10T00:00:00.000Z",
    "datePublished": "2026-03-12T14:23:00.000Z",
    "dateUpdated": "",
    "isVerified": true,
    "verificationSource": "order",
    "companyReply": "We're sorry to hear about your experience. Please contact us at...",
    "companyReplyDate": "2026-03-13T09:15:00.000Z",
    "usefulCount": 5,
    "reviewUrl": "https://www.trustpilot.com/review/www.amazon.com#67abc123def456",
    "scrapedAt": "2026-03-16T10:30:00.000Z"
}

📋 Dataset Views

The Apify Console gives you 3 ready-made table views to quickly browse your results:

View	What It Shows
📊 Overview	Company, reviewer, rating, title, published date, verified status, review URL
📋 Detailed View	Everything — full review text, company replies, trust score, verification details, dates, language
⭐ Ratings Only	Compact view with company, reviewer, stars, title, experience date, verified, useful count

❓ FAQ

🤔 Can I scrape reviews for multiple companies at once? Yes — add as many company domains or URLs as you need. The scraper processes them all in a single run.

🤔 How do I get only negative (or positive) reviews? Use the "Filter by Stars" option — set it to 1 for the worst reviews or 5 for the best. Leave at 0 for all ratings.

🤔 Can I export the data? Yes — JSON, CSV, Excel, XML, HTML, RSS. You can also push data directly to Google Sheets, Zapier, Make, or any webhook/API endpoint.

🤔 How often should I run this? For fresh data, run daily or weekly. You can schedule automatic runs on Apify with just a few clicks.

🤔 Does it work with proxies? Yes — residential proxies are recommended for the best results. The scraper works with Apify's built-in proxy service.

🛠️ Need Custom Filters or Features?

I'm happy to customize this scraper for your specific needs! 🤝

Whether you need:

• 🎯 Additional filters (by language, date range, verified-only reviews, specific categories)
• 📊 Extra data fields or custom output formats
• 🔄 Integration with your CRM, Google Sheets, or database
• ⏰ Scheduled scraping with automatic deduplication
• 🌐 Scraping from other review platforms alongside Trustpilot (Google Reviews, Yelp, G2, Capterra)

👉 Don't hesitate to reach out via private message — I respond quickly and I'm always open to building exactly what you need. No request is too small or too specific!

⚖️ Legal & Ethical Use

This scraper collects only publicly available information from Trustpilot.com. It does not access private data, bypass authentication, or scrape behind login walls. Please use the data responsibly and in compliance with applicable laws and platform terms of service.