🛡️ AI Brand Sentinel (Lingo-Powered)

The Problem: 75% of global customers prefer support in their native language, but hiring multilingual staff is expensive. The Solution: AI Brand Sentinel is your automated "AI Diplomat." It reads reviews in 50+ languages, analyzes them in English, and drafts culturally accurate replies in the customer's native language.

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🚀 Key Features

1. 🌍 Universal Ingestion

We use Lingo.dev to normalize feedback from 50+ languages (Japanese, Spanish, German, etc.) into standardized English. This allows for consistent analysis regardless of the source language.

2. 🧠 Sentiment Intelligence

The Actor automatically grades every piece of feedback:

• Positive 🟢
• Negative 🔴
• Neutral ⚪

3. 🛡️ The "Lingo Test" (Safety Check)

New Feature! To prevent embarrassing mistranslations, the Actor performs a Round-Trip Verification:

1. Drafts the reply in the native language (e.g., Spanish).
2. Translates it back to English.
3. Compares the meaning. If they don't match, it flags the reply as ⚠️ Needs Review.

4. 🤝 The "Diplomat" Reply

Instead of replying in English, the AI generates a response in the customer's native language.

• User: "この製品は素晴らしい" (Japanese)
• AI Reply: "ありがとうございます！" (Japanese)

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🛠️ How It Works

1. Input: You provide a batch of reviews (Text or CSV).
2. Normalize: The Actor identifies the language and translates it to English.
3. Analyze: Sentiment is scored (-1.0 to +1.0).
4. Draft: A response is generated based on the sentiment.
5. Verify: The "Lingo Test" confirms the translation quality.
6. Output: A structured JSON/Excel report is generated.

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⚙️ Input Configuration

Field	Type	Required?	Description
comments	String (TextArea)	Yes	Paste raw feedback here (comma-separated). Example: Good service, Muy mal servicio
lingoApiKey	String	No	Your API Key from Lingo.dev. Leave empty to use our Premium Managed Key (Pay-Per-Use rates apply).
generateReply	Boolean	No	If true, the AI auto-drafts responses. (Default: True)
enableLingoTest	Boolean	No	If true, runs the safety verification check. (Default: True)

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📊 Output Example

The Actor produces a detailed dataset with safety metrics:

{
  "original_feedback": "Este producto es terrible.",
  "detected_language": "es",
  "translated_en": "This product is terrible.",
  "sentiment_label": "Negative",
  "ai_reply_native": "Lo sentimos mucho. Por favor contáctenos.",
  "lingo_test_status": "✅ SAFE",
  "lingo_test_score": 0.98
}

💡 Use Cases

Global Support Triage: Instantly understand tickets from Japan, Brazil, or France without hiring translators.

Crisis Management: Detect negative sentiment spikes in real-time across all markets.

E-Commerce Automation: Auto-draft "Thank You" notes for positive reviews in the buyer's native language.

💰 Pricing & Monetization

We offer a flexible Hybrid Model to suit everyone:

Free Trial: If you have your own Lingo.dev API Key, you pay only for Apify compute usage.

Pay-Per-Use (Premium): Don't have a key? No problem. Use our Managed Key for just $0.10 per 1,000 items. We handle the API costs for you.

⚠️ Limitations

Sentiment Context: Sarcasm ("Oh great, another delay") can sometimes be misclassified as Positive depending on the translation nuance.

Text Length: extremely short comments (e.g., "Ok") may not trigger accurate language detection.

Rate Limits: If using your own Free Tier Lingo key, you may hit rate limits on large batches (500+ items).

🔮 Future Enhancements (Roadmap)

Direct Integrations: Connect directly to Slack, Discord, and Zendesk to pull tickets automatically.

Custom Tone: Allow users to select "Formal", "Playful", or "Apologetic" tones for the replies.

Fine-Tuned Models: Implement industry-specific sentiment models (e.g., specific to E-commerce vs. SaaS).

🧪 Try It Out (Sample Data)

To test the Actor immediately, copy and paste this multilingual text block into the comments input field:

I absolutely love this product it changed my life, Este servicio es terrible y nunca volveré a comprar aquí, Das ist ganz okay aber die Lieferung war langsam, J'adore la qualité de cet article c'est magnifique, この製品は壊れていました返金してください

This block contains:

• 🇬🇧 English: Positive review
• 🇪🇸 Spanish: Negative review
• 🇩🇪 German: Neutral review
• 🇫🇷 French: Positive review
• 🇯🇵 Japanese: Negative review

👨‍💻 Support

Created for the Lingo x Apify Hackathon.