ReclameAqui Scraper - Company Reputation & Complaints | 💵$5/1K

Turn any Brazilian company's ReclameAqui page into a reputation scorecard and complaint-monitoring feed - starting at $0.005 per result. Paste a company's ReclameAqui URL, or the name exactly as it appears in that URL such as nubank; the default settings work without technical setup.

🔎 What does ReclameAqui Reputation Monitor do?

ReclameAqui Reputation Monitor extracts public Brazilian company reputation metrics and recent complaint summaries from ReclameAqui company pages. Use it as a ReclameAqui API alternative for monitoramento de reputação, análise de reclamações, competitor benchmarking, and automated alerts.

This Actor focuses on company profiles and complaint listings. Full reply threads from individual complaint pages are not included.

✅ What you get / ❌ what this isn't

✅ This Actor gives you	❌ This Actor is not
Company reputation score, response/solved/deal-again rates	Not full complaint reply threads (yet)
Top categories, problems, and products as data	Not private user contact details
Recent complaint summaries with status	Not an official ReclameAqui API
JSON/CSV/Excel export + Apify API	Not a one-off page you copy by hand

💡 Why scrape ReclameAqui?

ReclameAqui is one of Brazil's most important public consumer complaint and brand reputation platforms. Scraping it can help with:

• brand reputation monitoring for Brazilian companies,
• competitor complaint analysis,
• due diligence before partnerships or procurement,
• customer support benchmarking,
• market research by category, product, or recurring problem type,
• scheduled monitoring through Apify Tasks.

Because it runs on Apify, you can schedule runs, call it from the API, export datasets, connect it to Make/Zapier/webhooks, and monitor failures from the Apify Console.

📊 What data can ReclameAqui Reputation Monitor extract?

Field	Type	Description
recordType	string	company, complaint, or error.
companySlug	string	ReclameAqui company slug, for example nubank.
companyName	string	Public company name shown by ReclameAqui.
mainSegment	string	Main public company segment/category.
finalScore	number	ReclameAqui reputation score when exposed on the listing page.
answeredPercentual	number	Public response percentage.
solvedPercentual	number	Public solved percentage.
dealAgainPercentual	number	Public "would do business again" percentage.
complaintsTotal	number	Total complaint count exposed by the page.
topCategories, topProblems, topProducts	array	Top public breakdowns with IDs, labels, and counts.
title	string	Recent complaint title.
description	string	Recent complaint snippet from the listing page.
created	string	Complaint creation timestamp.
status	string	Company RA status on company rows, complaint status on complaint rows.
solved, evaluated	boolean	Public complaint flags when exposed.
url	string	ReclameAqui page URL.

⚙️ How to scrape ReclameAqui

1. Enter one or more companies. Paste the full ReclameAqui company page URL, or the company name exactly as it appears in that URL, such as nubank.
2. Choose how many recent complaint summaries to return per company.
3. Keep Include reputation scorecard enabled to get reputation metrics and trends.
4. Leave the optional request settings unchanged unless a page returns incomplete data.
5. Click Start.
6. Download the dataset in JSON, CSV, Excel, HTML, RSS, or XML, or use the Apify API endpoint from the Output tab.

💵 How much will it cost to scrape ReclameAqui?

The Actor uses pay-per-result pricing. Each company scorecard or complaint summary written to the dataset costs $0.005 on the Free plan. Platform usage is included in the result price, so users do not pay a separate compute charge for the run.

• Default run: 1 scorecard + 3 complaints ≈ $0.02 in result charges.
• 1 scorecard only ≈ $0.005.
• 10 companies with 3 complaints each ≈ $0.20.

Failed companies and the run summary are stored separately and are not charged as dataset rows. To keep runs predictable:

• the Actor accepts up to 200 companies per run,
• maxComplaintsPerCompany is capped at 20,
• set maxComplaintsPerCompany to 0 for profile-only runs,
• leave delayMs at 0 unless a page returns incomplete data.

ReclameAqui shows five complaints per listing page, so maxComplaintsPerCompany above 5 loads one extra page per five complaints.

Companies are scraped in parallel automatically - there is nothing to configure. Each parallel slot runs its own browser and needs a CPU core, so the run's memory is what sets the pace: 50 companies take about 130 seconds at the default 4 GB and about 80 at 8 GB.

📥 Input

See the Input tab for all configuration options.

{
  "companies": ["nubank"],
  "maxComplaintsPerCompany": 3,
  "includeCompanyRecord": true,
  "includeBreakdowns": true
}

companies accepts either company slugs or full ReclameAqui company/lista-reclamacoes URLs:

{
  "companies": [
    "nubank",
    "https://www.reclameaqui.com.br/empresa/nubank/lista-reclamacoes/"
  ]
}

📤 Output

You can download the dataset in various formats such as JSON, HTML, CSV, or Excel.

Example company row:

{
  "recordType": "company",
  "companySlug": "nubank",
  "companyName": "Nubank",
  "mainSegment": "Bancos e Financeiras",
  "complaintsTotal": 521843,
  "finalScore": 8.7,
  "answeredPercentual": 99.7,
  "solvedPercentual": 92.4,
  "dealAgainPercentual": 80.4,
  "status": "RA1000",
  "recentComplaintsAvailable": 10,
  "url": "https://www.reclameaqui.com.br/empresa/nubank/lista-reclamacoes/"
}

Example complaint row:

{
  "recordType": "complaint",
  "companySlug": "nubank",
  "id": "6sD8vx8alwr1cPEU",
  "title": "Estorno de Pix nao existe na Nubank",
  "description": "Complaint snippet from the listing page...",
  "created": "2026-06-24T14:27:41",
  "status": "PENDING",
  "solved": false,
  "evaluated": false,
  "url": "https://www.reclameaqui.com.br/nubank/estorno-de-pix-nao-existe-na-nubank_6sD8vx8alwr1cPEU/"
}

🚀 Ready-made setups

Five ready-to-run tasks ship with this Actor. Open one, hit Start, or copy it and swap in your own companies:

Task	What it does
Monitor Nubank reputation on ReclameAqui	Nubank's scorecard plus its 5 most recent complaints. The template for tracking a single brand daily.
Compare Brazilian fintech complaints	Nubank, PicPay, C6 Bank, will bank and Mercado Pago side by side, with recent complaints for each.
Benchmark Brazilian bank reputation	Scorecards only for Itaú, Bradesco, Santander, Banco do Brasil and Caixa. The cheapest way to track scores over time.
Track Brazilian e-commerce complaints	Mercado Livre, Shopee, Amazon, AliExpress, Shein and Submarino with their latest complaints.
Scrape a company scorecard only	Reputation metrics with no complaint rows, for the lowest possible cost per company.

🔁 Run it on the Apify platform

Schedule recurring reputation monitoring, call it from the Apify API, export to CSV/JSON/Excel, or pipe results into Make, Zapier, or webhooks to track scores over time.

⚠️ Tips and limitations

• For cheapest monitoring, run with maxComplaintsPerCompany: 0 and compare company metrics over time.
• For complaint monitoring, schedule small recurring runs and deduplicate by id.
• Full complaint detail pages and company reply threads are not included.
• Some public fields can change if ReclameAqui changes its page data structure.
• If a company fails, the failure is reported in the run summary without creating a paid dataset row.

🧩 Related Actors

• Website Contact Extractor - turn the companies you research into outreach contacts.
• Lead List Deduplicator & Normalizer - clean any company lists you build.

❓ FAQ

Is this a ReclameAqui API?

It is not an official ReclameAqui API. It is an Apify Actor that turns public ReclameAqui company listing pages into structured datasets and API-accessible output.

Can it scrape full complaint conversations?

Not in this version. This version focuses on company reputation metrics and recent complaint summaries visible in listing/profile page data.

Can I run this for many companies?

Yes. Each run accepts up to 200 companies and 20 complaint summaries per company, and scrapes several companies in parallel. A 10-company run finishes in well under a minute. Duplicate entries are removed before scraping, so the same company is never charged twice in one run.

If a company name is wrong, that one company fails fast with a clear "does not exist on ReclameAqui" message and the rest of the run continues. A run in which every company name is wrong finishes with a clear error in the log rather than a failed run, since only you can fix a mistyped name. A run that is genuinely unable to reach ReclameAqui still fails, rather than reporting success with an empty dataset.

Which company name do I enter?

The one in the company's ReclameAqui URL. Capitals, accents, and spaces are normalized for you, so Nubank, NUBANK, and Banco do Brasil all work.

What is not guessable is that ReclameAqui's URL name is often not the brand name. Check the URL before running:

Brand	Enter this
Magazine Luiza	magazine-luiza-loja-online
Casas Bahia	casas-bahia-loja-online
99	99pop

Pasting the full company URL always works and avoids the question entirely.

Do I need to configure a proxy?

No, and there is no proxy setting to get wrong. Requests go out directly, and if ReclameAqui blocks one the Actor moves the rest of the run onto Apify Proxy on its own - datacenter first, residential only if that is blocked too.

Does it collect private user data?

The Actor extracts public data exposed on ReclameAqui pages. It does not log into ReclameAqui and does not attempt to extract private contact details.

🛠️ Disclaimers and support

The Actor reads publicly available ReclameAqui pages and does not log in or attempt to collect private contact details. Public complaints may still contain personal data supplied by their authors. Use the results only for a legitimate purpose and follow applicable privacy, data-protection, and website rules.

For programmatic use, open the API tab on Apify. For bugs, feature requests, or missing fields, use the Actor's Issues tab.

⭐ Rate this Actor

If this Actor saved you time, please take 30 seconds to leave a review on the Reviews tab of ReclameAqui Scraper - Company Reputation & Complaints - reviews are the main trust signal other users see, and they directly decide which features get built next. If something is broken or a field is missing, please open an issue first - we typically respond within a day and would love the chance to fix it before you rate.