ReclameAqui Reputation Monitor | 💵$5/1K

Turn any Brazilian company's ReclameAqui page into a reputation scorecard and complaint-monitoring feed — starting at $0.005 per result. Enter a company slug such as nubank; the default settings work without technical setup.

🔎 What does ReclameAqui Reputation Monitor do?

ReclameAqui Reputation Monitor extracts public Brazilian company reputation metrics and recent complaint summaries from ReclameAqui company pages. Use it as a ReclameAqui API alternative for monitoramento de reputação, análise de reclamações, competitor benchmarking, and automated alerts.

This Actor focuses on company profiles and complaint listings. Full reply threads from individual complaint pages are not included.

✅ What you get / ❌ what this isn't

✅ This Actor gives you	❌ This Actor is not
Company reputation score, response/solved/deal-again rates	Not full complaint reply threads (yet)
Top categories, problems, and products as data	Not private user contact details
Recent complaint summaries with status	Not an official ReclameAqui API
JSON/CSV/Excel export + Apify API	Not a one-off page you copy by hand

💡 Why scrape ReclameAqui?

ReclameAqui is one of Brazil's most important public consumer complaint and brand reputation platforms. Scraping it can help with:

• brand reputation monitoring for Brazilian companies,
• competitor complaint analysis,
• due diligence before partnerships or procurement,
• customer support benchmarking,
• market research by category, product, or recurring problem type,
• scheduled monitoring through Apify Tasks.

Because it runs on Apify, you can schedule runs, call it from the API, export datasets, connect it to Make/Zapier/webhooks, and monitor failures from the Apify Console.

📊 What data can ReclameAqui Reputation Monitor extract?

Field	Type	Description
recordType	string	company, complaint, or error.
companySlug	string	ReclameAqui company slug, for example nubank.
companyName	string	Public company name shown by ReclameAqui.
mainSegment	string	Main public company segment/category.
finalScore	number	ReclameAqui reputation score when exposed on the listing page.
answeredPercentual	number	Public response percentage.
solvedPercentual	number	Public solved percentage.
dealAgainPercentual	number	Public "would do business again" percentage.
complaintsTotal	number	Total complaint count exposed by the page.
topCategories, topProblems, topProducts	array	Top public breakdowns with IDs, labels, and counts.
title	string	Recent complaint title.
description	string	Recent complaint snippet from the listing page.
created	string	Complaint creation timestamp.
status	string	Company RA status on company rows, complaint status on complaint rows.
solved, evaluated	boolean	Public complaint flags when exposed.
url	string	ReclameAqui page URL.

⚙️ How to scrape ReclameAqui

1. Enter one or more ReclameAqui company slugs, such as nubank, or paste full company page URLs.
2. Choose how many recent complaint summaries to return per company.
3. Keep Include reputation scorecard enabled to get reputation metrics and trends.
4. Leave the optional request settings unchanged unless a page returns incomplete data.
5. Click Start.
6. Download the dataset in JSON, CSV, Excel, HTML, RSS, or XML, or use the Apify API endpoint from the Output tab.

💵 How much will it cost to scrape ReclameAqui?

The Actor uses pay-per-result pricing. Each company scorecard or complaint summary written to the dataset costs $0.005 on the Free plan. Platform usage is included in the result price, so users do not pay a separate compute charge for the run.

• Default run: 1 scorecard + 3 complaints ≈ $0.02 in result charges.
• 1 scorecard only ≈ $0.005.
• 10 companies with 3 complaints each ≈ $0.20.

Failed companies and the run summary are stored separately and are not charged as dataset rows. To keep runs predictable:

• the Actor accepts up to 10 companies per run,
• maxComplaintsPerCompany is capped at 20,
• set maxComplaintsPerCompany to 0 for profile-only runs,
• keep delayMs at the default unless a page returns incomplete data.

📥 Input

See the Input tab for all configuration options.

{
  "companies": ["nubank"],
  "maxComplaintsPerCompany": 3,
  "includeCompanyRecord": true,
  "includeBreakdowns": true,
  "delayMs": 1000
}

companies accepts either company slugs or full ReclameAqui company/lista-reclamacoes URLs:

{
  "companies": [
    "nubank",
    "https://www.reclameaqui.com.br/empresa/nubank/lista-reclamacoes/"
  ]
}

📤 Output

You can download the dataset in various formats such as JSON, HTML, CSV, or Excel.

Example company row:

{
  "recordType": "company",
  "companySlug": "nubank",
  "companyName": "Nubank",
  "mainSegment": "Bancos e Financeiras",
  "complaintsTotal": 521843,
  "finalScore": 8.7,
  "answeredPercentual": 99.7,
  "solvedPercentual": 92.4,
  "dealAgainPercentual": 80.4,
  "status": "RA1000",
  "recentComplaintsAvailable": 10,
  "url": "https://www.reclameaqui.com.br/empresa/nubank/lista-reclamacoes/"
}

Example complaint row:

{
  "recordType": "complaint",
  "companySlug": "nubank",
  "id": "6sD8vx8alwr1cPEU",
  "title": "Estorno de Pix nao existe na Nubank",
  "description": "Complaint snippet from the listing page...",
  "created": "2026-06-24T14:27:41",
  "status": "PENDING",
  "solved": false,
  "evaluated": false,
  "url": "https://www.reclameaqui.com.br/nubank/estorno-de-pix-nao-existe-na-nubank_6sD8vx8alwr1cPEU/"
}

🔁 Run it on the Apify platform

Schedule recurring reputation monitoring, call it from the Apify API, export to CSV/JSON/Excel, or pipe results into Make, Zapier, or webhooks to track scores over time.

⚠️ Tips and limitations

• For cheapest monitoring, run with maxComplaintsPerCompany: 0 and compare company metrics over time.
• For complaint monitoring, schedule small recurring runs and deduplicate by id.
• Full complaint detail pages and company reply threads are not included.
• Some public fields can change if ReclameAqui changes its page data structure.
• If a company fails, the failure is reported in the run summary without creating a paid dataset row.

🧩 Related Actors

• Website Contact Extractor - turn the companies you research into outreach contacts.
• Lead List Deduplicator & Normalizer - clean any company lists you build.

❓ FAQ

Is this a ReclameAqui API?

It is not an official ReclameAqui API. It is an Apify Actor that turns public ReclameAqui company listing pages into structured datasets and API-accessible output.

Can it scrape full complaint conversations?

Not in this version. This version focuses on company reputation metrics and recent complaint summaries visible in listing/profile page data.

Can I run this for many companies?

Yes, but keep runs small and scheduled. The Actor currently caps each run at 10 companies and 20 complaint summaries per company to prevent accidental high-cost runs.

Does it collect private user data?

The Actor extracts public data exposed on ReclameAqui pages. It does not log into ReclameAqui and does not attempt to extract private contact details.

🛠️ Disclaimers and support

The Actor reads publicly available ReclameAqui pages and does not log in or attempt to collect private contact details. Public complaints may still contain personal data supplied by their authors. Use the results only for a legitimate purpose and follow applicable privacy, data-protection, and website rules.

For programmatic use, open the API tab on Apify. For bugs, feature requests, or missing fields, use the Actor's Issues tab.

⭐ Rate this Actor

If this Actor saved you time, please take 30 seconds to leave a review on the Reviews tab of ReclameAqui Scraper - Company Reputation & Complaints - reviews are the main trust signal other users see, and they directly decide which features get built next. If something is broken or a field is missing, please open an issue first - we typically respond within a day and would love the chance to fix it before you rate.