Hello,

Can you elaborate on your issue? Which social media are you downloading the video from, please send us the link so we can check

Thank you

Hi,

Thank you for your quick response.

I am trying to download tiktoks, YT shorts and Instrgam reel and none of the outputs seem to be working. I am trying to view the files in my airtable database but none of the file url's are working. When i tried the easyapi/all-in-one-media-downloader on apify the video url files are working fine on airtable. I would love to use your api instead because you also grab the video data. I have attached below the json files of the outputs i received from your api, 1 was for a tiktok video and the second is from a youtube shorts video. I have also attached the json file to the easyapi run that did work for me.

Thank you so much for your time!

Hi,

Thank you very much for your detailed information.

I have checked, and the YouTube file is functioning normally. However, there seems to be an issue with TikTok and Reels, likely due to recent changes in their API.

If you need to use these services urgently for your work, I recommend considering alternative solutions. We expect it will take a few days to over a week to update and restore functionality.

If you have already made a payment, you may request a refund, and we will gladly approve your request.

Thank you again for your trust in our services.

I would love to continue using your api as it is the best solution for what I am doing. I will wait until you have fixed the issue to use it. Do you think you could contact me when the issues are resolved please? :)

Yes, of course

I will notify you as soon as it is resolved

Thank you.