Capterra Software Reviews & Pricing Scraper - SaaS Competitive Intelligence

Scrape Capterra for business software reviews, ratings, pricing tiers, feature comparisons, and deployment options. Extract verified user reviews with category-specific ratings (Ease of Use, Features, Value for Money). Essential for SaaS competitive intelligence, product marketing, and software market research.

Features

• Product Profiles - Complete software product data with vendor info
• Verified Reviews - User reviews with multi-dimensional ratings
• Pricing Intelligence - Pricing tiers, free trials, free versions, per-user costs
• Feature Comparisons - Comprehensive feature lists per product
• Category Search - Browse any Capterra software category
• Deployment Options - Cloud, on-premise, hybrid support
• Platform Support - Windows, Mac, iOS, Android, web availability
• Target Market Data - Small business, mid-market, enterprise focus
• Alternative Products - Competitor and similar product recommendations
• Anti-Detection - Residential proxies for reliable access
• No Login Required - Works with public Capterra data
• Demo Mode - Test with sample data before going live

Who Should Use This Actor?

SaaS Product Marketers

Monitor competitor reviews and ratings on Capterra. Track feature requests, common complaints, and pricing changes to inform your go-to-market strategy.

Product Managers

Analyze user feedback across competitor products. Identify feature gaps, UX pain points, and unmet needs for product roadmap planning.

B2B Sales Teams

Research prospect tech stacks. Understand what software companies use, what they like/dislike, and position your product against their current tools.

Venture Capital & PE Firms

Evaluate SaaS companies for investment. User satisfaction scores, review velocity, and pricing data are strong indicators of product-market fit.

Software Consultants

Build comparison reports for clients evaluating software options. Aggregate reviews, pricing, and features across shortlisted products.

Market Research Analysts

Track software category trends, pricing evolution, and user sentiment shifts across the B2B software landscape.

Quick Start

Demo Mode (Free Test)

{
  "demoMode": true
}

Search by Software Category

{
  "scrapeType": "category_search",
  "category": "CRM Software",
  "minRating": 4.0,
  "maxResults": 50,
  "demoMode": false
}

Scrape a Specific Product

{
  "scrapeType": "product_profile",
  "productUrl": "https://www.capterra.com/p/135003/Slack/",
  "includeReviews": true,
  "includePricing": true,
  "includeFeatures": true,
  "maxReviewsPerProduct": 25,
  "demoMode": false
}

Compare Products

{
  "scrapeType": "compare",
  "productUrls": [
    "https://www.capterra.com/p/135003/Slack/",
    "https://www.capterra.com/p/132036/Microsoft-Teams/",
    "https://www.capterra.com/p/197698/Discord/"
  ],
  "includeReviews": true,
  "demoMode": false
}

Input Parameters

Parameter	Type	Default	Description
scrapeType	string	category_search	Type: product_profile, category_search, reviews, compare, pricing
productUrl	string	-	Direct Capterra product page URL
productUrls	array	-	Multiple product URLs (for compare mode)
productName	string	-	Software product name to search
category	string	-	Capterra category (CRM, Project Management, Accounting, etc.)
minRating	number	-	Minimum rating (1.0-5.0)
deploymentType	string	-	Filter: cloud, on_premise, hybrid
includeReviews	boolean	true	Scrape user reviews
maxReviewsPerProduct	number	25	Max reviews per product
includePricing	boolean	true	Include pricing information
includeFeatures	boolean	true	Include feature lists
maxResults	number	50	Maximum products
proxyConfiguration	object	Residential	Proxy settings
demoMode	boolean	true	Return sample data for testing
webhookUrl	string	-	Webhook URL for results delivery

Output Format

{
  "productName": "Slack",
  "capterraUrl": "https://www.capterra.com/p/135003/Slack/",
  "vendor": "Salesforce",
  "category": "Team Communication Software",
  "subcategories": ["Collaboration", "Messaging", "Video Conferencing"],
  "overallRating": 4.7,
  "ratings": {
    "easeOfUse": 4.8,
    "customerService": 4.2,
    "features": 4.6,
    "valueForMoney": 4.4
  },
  "reviewCount": 23456,
  "recommendationRate": 94,
  "description": "Slack is a messaging platform that connects people to the information they need...",
  "features": ["Channels", "Direct Messages", "File Sharing", "Integrations", "Search"],
  "pricing": {
    "hasFreeVersion": true,
    "hasFreeTrial": true,
    "startingPrice": 8.75,
    "pricingModel": "Per User/Month",
    "pricingTiers": ["Free", "Pro $8.75/mo", "Business+ $15/mo", "Enterprise Grid Custom"]
  },
  "deploymentType": ["Cloud", "Web-based"],
  "platformSupport": ["Windows", "Mac", "iOS", "Android", "Web"],
  "targetMarket": ["Small Business", "Mid-Market", "Enterprise"],
  "reviews": [
    {
      "reviewId": "capterra-12345",
      "overallRating": 5,
      "ratings": {
        "easeOfUse": 5,
        "customerService": 4,
        "features": 5,
        "valueForMoney": 4
      },
      "title": "Essential tool for remote teams",
      "pros": "Easy to use, great integrations, excellent mobile app",
      "cons": "Can get noisy with too many channels, notification overload",
      "reviewerRole": "Project Manager",
      "companySize": "51-200 employees",
      "industry": "Information Technology",
      "usageDuration": "2+ years",
      "date": "November 2025",
      "verified": true
    }
  ],
  "scrapedAt": "2026-01-28T10:30:00.000Z"
}

Pricing (Pay-Per-Event)

Event	Description	Price
product_scraped	Per product profile scraped	$0.06
review_scraped	Per review extracted	$0.004

Example costs:

• 50 products with 25 reviews each: (50 x $0.06) + (1250 x $0.004) = $8.00
• 100 products, no reviews: 100 x $0.06 = $6.00
• 5-product comparison with reviews: (5 x $0.06) + (125 x $0.004) = $0.80
• Demo mode: $0.00

Common Scenarios

Scenario 1: Competitive Pricing Research

{
  "scrapeType": "category_search",
  "category": "Project Management",
  "includePricing": true,
  "includeReviews": false,
  "maxResults": 100,
  "demoMode": false
}

Scenario 2: Feature Gap Analysis

{
  "scrapeType": "compare",
  "productUrls": [
    "https://www.capterra.com/p/product-a/",
    "https://www.capterra.com/p/product-b/",
    "https://www.capterra.com/p/product-c/"
  ],
  "includeFeatures": true,
  "includeReviews": true,
  "maxReviewsPerProduct": 50,
  "demoMode": false
}

Scenario 3: Market Category Overview

{
  "scrapeType": "category_search",
  "category": "CRM Software",
  "minRating": 4.0,
  "maxResults": 75,
  "includeReviews": true,
  "maxReviewsPerProduct": 10,
  "demoMode": false
}

Webhook & Automation Integration

Zapier / Make.com / n8n

1. Create a webhook trigger in your automation platform
2. Copy the webhook URL to webhookUrl
3. Route results to Google Sheets, Airtable, Slack, etc.

Popular automations:

• New reviews -> Slack alert (reputation monitoring)
• Competitor pricing -> Google Sheets (pricing intelligence)
• Product data -> Airtable (competitive database)

Apify Scheduled Runs

Schedule monthly runs to track review trends and pricing changes.

Official API Alternatives

Capterra/Gartner Digital Markets

Capterra is owned by Gartner. No public API exists for scraped data.

Alternative SaaS review sources:

• G2 - Software reviews with Grid rankings (see our G2 Scraper)
• TrustRadius - Enterprise software reviews (no public API)
• GetApp - Software comparison (sister site to Capterra)
• Software Advice - Software recommendations (sister site)

This Scraper's Advantages

1. Multi-dimensional ratings - Ease of Use, Features, Value, Support
2. Pricing tier data - Free versions, starting prices, models
3. Verified reviews - Capterra verifies reviewer identity
4. Company size context - Reviews tagged by company size
5. Feature lists - Comprehensive feature data per product
6. Pay-per-result pricing

FAQ

Q: Do I need a Capterra account?

A: No. This scraper uses public Capterra data. No login required.

Q: How are Capterra reviews verified?

A: Capterra verifies that reviewers are real users through email verification and usage confirmation. Reviews include company size and industry context.

Q: Can I compare Capterra data with G2?

A: Yes. Run both scrapers and match products by name to build comprehensive competitive profiles with reviews from multiple sources.

Q: What categories does Capterra cover?

A: Hundreds of categories including CRM, project management, accounting, HR, marketing automation, help desk, ERP, and many more.

Q: Can I track pricing changes over time?

A: Schedule monthly runs and compare pricing.startingPrice across runs. Useful for monitoring competitor pricing strategies.

Common Problems & Solutions

"Product not found"

• Copy the full Capterra URL
• Try searching by product name instead
• Check for product name changes or acquisitions

"Rate limited"

• Wait 10-20 minutes between runs
• Reduce maxResults

"Demo data showing"

• Set demoMode: false - no account required

---

Built by John Rippy | Actor Arsenal