Capterra Software Reviews & Pricing Scraper

Built by John Rippy | johnrippy.link

Scrape Capterra.com for business software product reviews, ratings, pricing information, and feature comparisons. Essential for SaaS market research and competitive analysis.

Why Capterra Data is Valuable

Capterra is a leading B2B software review platform owned by Gartner:

• Verified Reviews: Reviews from verified software users
• Detailed Ratings: Overall + category-specific ratings (Ease of Use, Features, Value, etc.)
• Pricing Data: Transparent pricing and free trial information
• Feature Comparisons: Detailed feature lists for comparison
• Industry Filters: Reviews segmented by industry and company size
• SMB Focus: Strong coverage of small-to-medium business software

Features

• Product Profile Scraping: Complete software product profiles
• Category Search: Find top products in any Capterra category
• Review Extraction: User reviews with detailed ratings
• Pricing Information: Pricing tiers, free trials, free versions
• Feature Lists: Comprehensive feature comparisons
• Alternatives: Similar products and recommendations

Use Cases

• Competitive Intelligence: Track competitor reviews and pricing
• Market Research: Analyze software category landscape
• Product Marketing: Monitor your Capterra presence
• Feature Gap Analysis: Compare feature sets across products
• Pricing Strategy: Research competitor pricing models
• Buyer Research: Understand what users like/dislike

Input Parameters

Parameter	Type	Description
scrapeType	string	Type: product_profile, category_search, reviews, compare, pricing
productUrl	string	Direct Capterra product page URL
productName	string	Software product name to search
category	string	Capterra category (CRM Software, Project Management, etc.)
minRating	number	Minimum rating (1.0-5.0)
deploymentType	string	Filter by deployment (cloud, on_premise, hybrid)
includeReviews	boolean	Scrape user reviews (default: true)
maxReviewsPerProduct	number	Max reviews per product (default: 25)
includePricing	boolean	Include pricing info (default: true)
includeFeatures	boolean	Include feature lists (default: true)
maxResults	number	Maximum products (default: 50)
proxyConfiguration	object	Proxy settings
demoMode	boolean	Return sample data for testing

Output

Product Output

{
  "productName": "Slack",
  "capterraUrl": "https://www.capterra.com/p/135003/Slack/",
  "vendor": "Salesforce",
  "category": "Team Communication Software",
  "subcategories": ["Collaboration", "Messaging", "Video Conferencing"],
  "overallRating": 4.7,
  "ratings": {
    "easeOfUse": 4.8,
    "customerService": 4.2,
    "features": 4.6,
    "valueForMoney": 4.4
  },
  "reviewCount": 23456,
  "recommendationRate": 94,
  "description": "Slack is a messaging platform that connects people to the information they need...",
  "features": ["Channels", "Direct Messages", "File Sharing", "Integrations", "Search"],
  "pricing": {
    "hasFreeVersion": true,
    "hasFreeTrial": true,
    "startingPrice": 8.75,
    "pricingModel": "Per User/Month",
    "pricingTiers": ["Free", "Pro $8.75/mo", "Business+ $15/mo", "Enterprise Grid Custom"]
  },
  "deploymentType": ["Cloud", "Web-based"],
  "platformSupport": ["Windows", "Mac", "iOS", "Android", "Web"],
  "targetMarket": ["Small Business", "Mid-Market", "Enterprise"],
  "reviews": [
    {
      "reviewId": "capterra-12345",
      "overallRating": 5,
      "ratings": {
        "easeOfUse": 5,
        "customerService": 4,
        "features": 5,
        "valueForMoney": 4
      },
      "title": "Essential tool for remote teams",
      "pros": "Easy to use, great integrations, excellent mobile app",
      "cons": "Can get noisy with too many channels, notification overload",
      "reviewerRole": "Project Manager",
      "companySize": "51-200 employees",
      "industry": "Information Technology",
      "usageDuration": "2+ years",
      "date": "November 2024",
      "verified": true
    }
  ],
  "scrapedAt": "2024-12-21T10:30:00.000Z"
}

Example Usage

Search for CRM Software

{
  "scrapeType": "category_search",
  "category": "CRM Software",
  "minRating": 4.0,
  "deploymentType": "cloud",
  "maxResults": 50
}

Scrape Single Product Profile

{
  "scrapeType": "product_profile",
  "productUrl": "https://www.capterra.com/p/135003/Slack/",
  "includeReviews": true,
  "maxReviewsPerProduct": 50
}

Compare Products

{
  "scrapeType": "compare",
  "productName": "Slack",
  "category": "Team Communication Software",
  "maxResults": 10
}

Categories Supported

• CRM Software
• Project Management
• Accounting Software
• HR Software
• Help Desk
• Marketing Automation
• E-commerce Platforms
• Inventory Management
• Learning Management
• And 800+ more categories

Pricing

This actor uses pay-per-event pricing:

Event	Description	Price
apify-actor-start	Base cost per run	$0.10
product_scraped	Per product profile scraped	$0.06
review_scraped	Per review extracted	$0.004

Example costs:

• 50 products with 25 reviews each: $0.10 + (50 × $0.06) + (1250 × $0.004) = $8.10
• 100 products, no reviews: $0.10 + (100 × $0.06) = $6.10

Rate Limiting & Best Practices

• Built-in delays to respect Capterra servers
• Residential proxy recommended for reliability
• Maximum 500 products per run
• Reviews limited per product to prevent excessive requests

Legal Considerations

• Use data for legitimate business research purposes
• Comply with Capterra Terms of Service
• Do not scrape personal reviewer information
• Respect rate limits and access patterns

Integration

Export data to:

• Google Sheets
• CSV/Excel
• CRM systems (HubSpot, Salesforce)
• BI tools (Tableau, Power BI)
• Marketing databases

Support

For issues or feature requests, contact support.

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Built by John Rippy | johnrippy.link

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Keywords

capterra scraper, software reviews scraper, capterra api, software comparison data, b2b software reviews, capterra data extraction, software ratings