Trustpilot Business Review Scraper

Web Scraping

This actor extracts data from websites. It handles JavaScript rendering, pagination, and anti-bot measures automatically.

Note: Always respect the website's terms of service and robots.txt.

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Web Scraping

This actor extracts data from websites. It handles JavaScript rendering, pagination, and anti-bot measures automatically.

Note: Always respect the website's terms of service and robots.txt.

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Scrape Trustpilot business profiles, customer reviews, TrustScores, and rating distributions. Extract verified reviews, business response rates, and sentiment analysis. Essential for reputation monitoring, competitive analysis, and customer feedback aggregation. Built by John Rippy (https://www.linkedin.com/in/johnrippy/ | https://johnrippy.link/).

Features

• Extracts data from web pages
• Handles pagination automatically
• Exports data to JSON/CSV
• Built-in proxy support
• Pay-per-result billing

Quick Start

{
  "url": "https://example.com",
  "maxResults": 100
}

Demo Mode

Set demoMode: true to test with sample data (no charges). When you're ready for real results, set demoMode: false or omit it.

{
  "demoMode": true,
  ...
}

Input Parameters

Parameter	Type	Description
scrapeType	string	Type: business_profile, search, reviews, category
businessUrl	string	Direct Trustpilot business URL
businessDomain	string	Business domain (e.g., 'example.com')
searchTerm	string	Business name or keyword to search
category	string	Browse by category (electronics, software, etc.)
location	string	Filter by country or location
minRating	number	Minimum TrustScore (1.0-5.0)
includeReviews	boolean	Scrape individual reviews (default: true)
maxReviewsPerBusiness	number	Max reviews per listing (default: 50)
reviewFilter	string	Filter: all, 5_star, positive, negative
maxResults	number	Maximum businesses (default: 50)
sortBy	string	Sort: relevance, rating, review_count, recent
proxyConfiguration	object	Proxy settings
demoMode	boolean	Return sample data for testing

Output Format

Business Output

{
  "businessName": "TechCorp Solutions",
  "trustpilotUrl": "https://www.trustpilot.com/review/techcorp.com",
  "domain": "techcorp.com",
  "trustScore": 4.7,
  "rating": "Excellent",
  "reviewCount": 2456,
  "categories": ["Software Company", "IT Services"],
  "location": "United States",
  "description": "Leading software solutions provider",
  "claimedProfile": true,
  "verifiedCompany": true,
  "responseRate": 85,
  "averageResponseTime": "2 days",
  "ratingDistribution": {
    "fiveStar": 1892,
    "fourStar": 312,
    "threeStar": 125,
    "twoStar": 67,
    "oneStar": 60
  },
  "reviews": [
    {
      "reviewId": "tr123456",
      "rating": 5,
      "title": "Excellent service!",
      "text": "Their support team was incredibly helpful...",
      "author": "John S.",
      "location": "United States",
      "date": "December 15, 2024",
      "dateOfExperience": "December 2024",
      "verified": true,
      "useful": 12,
      "reply": {
        "text": "Thank you for your feedback!",
        "date": "December 16, 2024"
      }
    }
  ],
  "scrapedAt": "2024-12-21T10:30:00.000Z"
}

Pricing

This actor uses pay-per-event billing: This actor uses pay-per-event pricing:

Event	Description	Price
apify-actor-start	Base cost per run	$0.10
business_scraped	Per profile scraped	$0.05
review_scraped	Per review extracted	$0.003

Example costs:

• 50 businesses with 50 reviews each: $0.10 + (50 × $0.05) + (2500 × $0.003) = $10.10
• 100 businesses, no reviews: $0.10 + (100 × $0.05) = $5.10

Use Cases

• Reputation Monitoring: Track your Trustpilot presence
• Competitive Analysis: Compare ratings across competitors
• Lead Generation: Find businesses in target categories
• Customer Insights: Analyze review sentiment and themes
• Vendor Evaluation: Research potential business partners
• Market Research: Industry-wide review analysis

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Common Problems & Solutions

"Invalid API key" error

Cause: Your API key is wrong, expired, or doesn't have the right permissions. Fix: Double-check your API key. Make sure you copied it exactly without extra spaces.

"Rate limit exceeded" error

Cause: You've hit the API's rate limits. Fix: Wait a few minutes, then try again. Consider reducing the number of concurrent requests.

Empty or incomplete results

Cause: The target may have anti-scraping protection or the data doesn't exist. Fix:

• Check if the URL/search query is correct
• Try with different parameters
• Some sites may block automated access

Demo data showing instead of real results

Cause: demoMode is still set to true. Fix: Set demoMode: false and provide your API key(s).

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Built by John Rippy | Actor Arsenal