BBB Business Scraper

Scrape Better Business Bureau (BBB) business profiles, ratings, complaints, reviews, and accreditation data. Get comprehensive trust signals and reputation data for any business.

Why BBB Data is Valuable

The BBB is one of the most trusted sources for business reputation:

• Official Ratings: Letter grades (A+ to F) based on complaint history
• Accreditation Status: BBB accredited vs non-accredited businesses
• Complaint History: Detailed complaint counts, types, and resolutions
• Customer Reviews: Verified customer feedback and ratings
• Business Details: Years in business, contact info, license verification
• Trust Score: Comprehensive trustworthiness assessment

Features

• Profile Scraping: Get complete BBB profile data for any business
• Search: Find businesses by name, location, and category
• Complaint Data: Extract complaint counts, types, and resolution status
• Review Extraction: Scrape customer reviews with ratings
• Accreditation Check: Verify BBB accreditation status
• Bulk Processing: Scrape multiple businesses in one run

Use Cases

• Due Diligence: Verify business legitimacy before partnerships
• Competitor Research: Compare BBB ratings with competitors
• Lead Qualification: Filter leads by BBB rating and accreditation
• Reputation Monitoring: Track your BBB profile and complaints
• Market Research: Analyze industry complaint patterns
• Citation Building: Verify NAP data from authoritative source

Input Parameters

Parameter	Type	Description
scrapeType	string	Type: business_profile, search, complaints, reviews
businessUrl	string	Direct BBB business profile URL
businessName	string	Business name to search for
location	string	City and state (e.g., 'Los Angeles, CA')
category	string	Business category filter
accreditedOnly	boolean	Only return accredited businesses
minRating	string	Minimum BBB rating (A+ to F)
includeComplaints	boolean	Scrape complaint details (default: true)
includeReviews	boolean	Scrape customer reviews (default: true)
maxResults	number	Maximum businesses to scrape (default: 50)
proxyConfiguration	object	Proxy settings
demoMode	boolean	Return sample data for testing

Output

Business Profile Output

{
  "businessName": "ABC Plumbing Services Inc",
  "bbbUrl": "https://www.bbb.org/us/ca/los-angeles/profile/plumber/abc-plumbing-0123-456789",
  "rating": "A+",
  "accredited": true,
  "accreditedSince": "2015-03-15",
  "yearsInBusiness": 12,
  "businessStarted": "2012-01-01",
  "address": {
    "street": "123 Main Street",
    "city": "Los Angeles",
    "state": "CA",
    "zip": "90001"
  },
  "phone": "(323) 555-1234",
  "website": "https://abcplumbing.com",
  "categories": ["Plumber", "Water Heater Repair", "Drain Cleaning"],
  "complaints": {
    "total": 5,
    "lastThreeYears": 3,
    "closed": 5,
    "resolved": 4,
    "byType": {
      "service": 2,
      "billing": 2,
      "product": 1
    }
  },
  "reviews": {
    "averageRating": 4.2,
    "totalCount": 47,
    "positive": 38,
    "neutral": 5,
    "negative": 4
  },
  "licenses": [
    {
      "type": "Contractor License",
      "number": "C-12345",
      "status": "Active"
    }
  ],
  "scrapedAt": "2024-12-21T10:30:00.000Z"
}

Complaint Detail Output

{
  "complaintId": "12345678",
  "dateOpened": "2024-11-15",
  "dateClosed": "2024-12-01",
  "type": "Service Issues",
  "status": "Resolved",
  "summary": "Customer reported incomplete work",
  "businessResponse": true,
  "resolution": "Company completed work and provided partial refund"
}

Example Usage

Scrape Single Business Profile

{
  "scrapeType": "business_profile",
  "businessUrl": "https://www.bbb.org/us/ca/los-angeles/profile/plumber/abc-plumbing-0123-456789"
}

Search for Businesses

{
  "scrapeType": "search",
  "businessName": "plumbing",
  "location": "Los Angeles, CA",
  "accreditedOnly": true,
  "minRating": "A",
  "maxResults": 25
}

Get Complaints Only

{
  "scrapeType": "complaints",
  "businessUrl": "https://www.bbb.org/us/ca/los-angeles/profile/...",
  "includeComplaints": true,
  "includeReviews": false
}

Pricing

This actor uses pay-per-event pricing:

Event	Description	Price
apify-actor-start	Base cost per run	$0.10
business_scraped	Per business profile scraped	$0.015
complaint_scraped	Per complaint extracted	$0.005
review_scraped	Per review extracted	$0.003

Example costs:

• 50 businesses with complaints: $0.10 + (50 × $0.015) + (250 × $0.005) = $2.10
• 100 businesses, no complaints: $0.10 + (100 × $0.015) = $1.60

BBB Rating Scale

Rating	Description
A+	Highest rating, excellent track record
A, A-	Very good, minor concerns
B+, B, B-	Good, some issues resolved
C+, C, C-	Fair, noticeable issues
D+, D, D-	Poor, significant concerns
F	Failure to resolve complaints

Important Notes

Rate Limiting

• Built-in delays to respect BBB servers
• Residential proxy recommended for large runs
• Maximum 500 businesses per run

Data Accuracy

• Ratings updated by BBB regularly
• Complaint data is from last 3 years
• Some businesses may have incomplete profiles

Legal Considerations

• Use data for legitimate business purposes
• Comply with BBB Terms of Service
• Do not use for spam or harassment

Integration

Export data to:

• Google Sheets
• CSV/Excel
• CRM systems (via webhook)
• Databases (via API)

Support

For issues or feature requests, contact support.

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Keywords

bbb scraper, better business bureau scraper, bbb reviews api, business accreditation data, bbb complaints scraper, bbb rating extraction, consumer reviews