Export Instagram Comments and Posts
Pricing
Pay per usage
Export Instagram Comments and Posts
This unique tool allows you to scrape Instagram posts and its comments in one run. Export scraped data, run the scraper via API, schedule and monitor runs, or integrate with other tools.
Pricing
Pay per usage
Monthly users
251
Runs succeeded
83%
Response time
2.2 days
Last modified
3 hours ago
ID potI85yHYnjW4r4Rc
Account email: francesvaz@gmail.com Resurrected: Yes, 7 times. Error message: Failed - There was an uncaught exception during the run of the Actor and it was not handled.
Hello I tried to use one of your tools, but it gave me an uncorrectable error (which was never corrected) and I wasted a lot of time and exceeded the limits of the previously signed plan. In addition, the search was inconclusive and generated an inconsistent database with a lot of duplicate, triplicate and even quadruplicate information. There are several comments that were scraped more than once in the document, which made it useless for the search. I request that the money I spent trying to be successful with the scraping be refunded. You can check the results of this search and you will see the problem I pointed out.
I tried to scrape posts and comments from the @inumeraveis profile for my doctoral research. I used this tool, which presented the error "There was an uncaught exception during the run of the Actor and it was not handled." which has already been reported to you. See: https://console.apify.com/actors/dIKFJ95TN8YclK2no/issues/wdhG41ir0USHKpgPs
So far, I don't even know if the search was completed, and when I opened the generated document, with 147,095 results, I noticed that several of the scraped comments were duplicated, tripled or quadrupled, which made the result useless for academic research. Therefore, I request, at least, a refund of the amounts paid above the initial plan contracted. I needed a table with the posts and comments from the @inumeraveis profile. The search kept giving errors, being interrupted every time and without the error being corrected. I tried to finish it to see if it would be completed because I really needed the data, but I saw that the generated table had a lot of duplicate information, which made it impossible to operate it.
See the attached image! One comment was collected TWO HUNDRED AND FIFTY FIVE TIMES!!!! It's unbelievable!
Hello, we are really sorry for the inconvenience. Due to a high amount of expected results, the actor for comments was triggered multiple times without knowing where the previous one had ended. This, with spam comments for which the Instagram has their own tools for viewing them, resulted in duplicates. The bug is solved, the scraper should work as expected. Our support team will resolve this situation with you. Thank you!
I will close the issue now, but if there is anything else we could help with, please let us know.
Pricing
Pricing model
Pay per usageThis Actor is paid per platform usage. The Actor is free to use, and you only pay for the Apify platform usage.
