Capterra Reviews Scraper: Pros, Cons, Job Titles & Switches

Get Capterra reviews for any software product, or for the top products in a whole category, with pros and cons, every rating, the reviewer's job title, company size and industry, and which product they switched from.

Paste a product or category page, set how many reviews you want, and get one clean row per review.

Who it's for

• Sales and agency teams: find unhappy customers of a competitor (1-2 star reviews) by job title, company size and industry.
• Product and marketing teams: see what users love and hate, why they chose a product, and what they switched from.
• Analysts and AI pipelines: structured, filterable review data for sentiment analysis, battlecards and market research.

What you get for each review

Field	Example
Product	Trello
Title and date	"Great for Simple Visual Tracking", 2026-08-28
Overall rating and sub-ratings	5; ease of use 5, support 4, functionality 5, value 5
Likelihood to recommend	7 (out of 10)
Pros, cons, comments	Full text
Reasons for choosing / switching	"More user friendly and more cost effective"
Switched from	QuickBooks Enterprise
Alternatives considered	Zoho CRM, HubSpot CRM
Reviewer job title, company size, industry	CFO, 1-10 employees, Automotive
Time using the product	1-2 years
Reviewer name, LinkedIn verified	David C., yes
Incentivized, vendor response	Nominal gift card; vendor reply text
Product reviews page	Link to the product's Capterra reviews

Example output

{
  "productName": "Striven",
  "reviewId": "1943229",
  "title": "One Shop Stop for Running our Distribution Business",
  "writtenOn": "2020-01-07",
  "overallRating": 5,
  "easeOfUseRating": 5,
  "customerSupportRating": 5,
  "functionalityRating": 4,
  "valueForMoneyRating": 5,
  "likelihoodToRecommend": 10,
  "pros": "Integration of an Accounting System, CRM, Customer Portal and electronic data filing system.",
  "cons": "There's still quirky things in various modules that aren't as intuitive as they could be.",
  "reasonsForSwitching": "QB was one dimensional and we need to update our internal process...",
  "switchedFrom": ["QuickBooks Enterprise"],
  "alternativesConsidered": ["Zoho CRM", "HubSpot CRM"],
  "reviewerName": "David C.",
  "reviewerJobTitle": "CFO",
  "reviewerCompanySize": "1-10 employees",
  "reviewerIndustry": "Automotive",
  "timeUsedProduct": "1-2 years",
  "reviewerLinkedInVerified": true,
  "sourceSite": "Capterra"
}

How to use it

1. Paste one or more Capterra product pages (for example https://www.capterra.com/p/211559/Trello/) or category pages (for example https://www.capterra.com/project-management-software/).
2. Set Max reviews per product. For a category, set Max products per category too.
3. Optional: choose the sort order (most recent, most helpful, lowest or highest rating) and filter by star rating, company size, date, or skip incentivized reviews.
4. Start the run and download the results as Excel, CSV or JSON, or send them to Google Sheets, n8n, Make or Zapier.

Sorting and fast filters

Reviews can be sorted most recent, most helpful (Capterra's default), lowest rating or highest rating first. Leave it on Automatic and the Actor picks the order that finds your reviews fastest:

• a date filter or "only new reviews" reads newest first and stops as soon as it reaches older reviews;
• a 1-3 star filter reads lowest rating first and stops once ratings go above your filter;
• a 4-5 star filter reads highest rating first.

So strict filters don't mean paying to read hundreds of pages.

Monitoring products

Turn on Only reviews not saved in my earlier runs and schedule the Actor (for example weekly). Each run reads newest first, saves only the reviews you haven't received before, and stops when it reaches ones you already have. You only pay for new reviews.

Pricing

You pay per review saved, nothing for reviews removed by your filters or for failed pages. See the exact price on the Pricing tab.

Set a maximum cost per run in the run options if you want a hard limit. The Actor stops as soon as it reaches it, so you never pay more than you set.

Tips

• Company size filters can't be sorted on, so a strict size filter may need more pages to find matches. Max review pages to read per product caps that.
• Several categories or products in one run are fine; a product is only reviewed once per run.
• Reviews from sister sites: Capterra also shows reviews written on GetApp and Software Advice (same company). They are included, and sourceSite tells you where each one was written.
• "Only new reviews" remembers every review it read for a product, including ones your filters skipped. Turn it off for a run if you change filters and want older reviews again.
• Proxy: Capterra blocks datacenter IPs, so the default is Apify's US residential proxy. Keep it.

Related Actors

• Capterra Scraper: Software Vendors, Ratings, Websites & Emails: every product in a category with ratings, vendor websites and emails.
• Website Email & Contact Scraper: emails, phones and socials for any list of websites.

Personal data

Reviews include the reviewer's public display name (first name and initial) and job title as shown on Capterra. If you store or use this data, make sure you have a lawful reason to, for example under GDPR.

Questions or a missing field?

Open an issue on the Issues tab. Requests for new fields or filters are welcome.

Changelog

• 0.1: First release. Product and category input, sorting (most recent, most helpful, lowest and highest rating), star, company size and date filters, and monitoring of new reviews.