Local Review Complaint Miner - Google Reviews API

Local Review Complaint Miner - Google Reviews Evidence

Prepare a manual service-review queue from a small sample of Google Reviews. The Actor groups complaint-like reviews using star ratings and a fixed set of English complaint terms, retaining source records for context.

Live data requires a paid Apify plan, with DataForSEO access included and no separate provider account needed. The report price is $0.06 per business report. A free-plan run leaves the dataset empty without live requests or report charges, regardless of a Try for free button label.

Start with one input

Open the Actor, replace the sample with your research target and inspect the Pricing tab. Set a run spending limit before execution. This input demonstrates the format, not a guaranteed finding:

{
  "businesses": [
    "Hedonism Wines London"
  ],
  "locationCode": 2826,
  "languageCode": "en",
  "depth": 10,
  "sortBy": "lowest_rating",
  "concurrency": 1
}

To target a specific branch, replace the name in businesses with place_id:YOUR_GOOGLE_PLACE_ID or cid:YOUR_NUMERIC_CID, substituting the identifier from Google Maps. Common raw Place IDs and long numeric CIDs also work. Keep CIDs as strings to preserve every digit. Use plain business names with a city or address for name lookups. Search operators such as site: are rejected before charging.

Read the result before acting

Open the Business identity dataset view to compare the input with the business name, address, Place ID and CID returned by the provider, where available. This is especially useful when different locations share a business name. Then read sampledReviews and complaintCount before the score. reviewsCount may describe a wider population, while the calculation uses only the returned sample. Read the full items for context alongside the shortened highlights.

The current depth limit is ten reviews. Lowest-rating sorting deliberately selects negative experiences, so use the score to triage this sample. An empty sample leaves the complaint rate unknown. Word matching can misclassify context. This report covers the returned sample of reviews.

Charges and source failures

For valid paid work, the report event is reserved before the provider request. An empty response or provider error can therefore occur after billing. Check the row’s status and RUN_SUMMARY before retrying; a failed lookup is not evidence that the target has no results, and a retry is a new paid request.

These are Actor event fees in addition to applicable Apify plan charges. Review source links and timestamps before making a decision, and do not interpret a heuristic score as a verified outcome.

Complete the task

Interpret a bounded Google Reviews complaint sample for field explanations, output interpretation and export steps.