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Extract data from hundreds of Google Maps locations and businesses. Get Google Maps data including reviews, images, contact info, opening hours, location, popular times, prices & more. Export scraped data, run the scraper via API, schedule and monitor runs, or integrate with other tools.

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LU

Billing error

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lulyss opened this issue
10 days ago

I received an error stating that the purchase was not paid, but I still had $300 in credit to use. What happened?

low_code avatar

Hey! Based on what I am seeing is that you have an unpaid bill that was charged 9h ago, but due to insufficient funds on the card, it failed. Could you please maybe to check it and try again?

LU

lulyss

9 days ago

Alexander,

I spent $49 on the subscription. Afterward, I switched to the $499 plan and paid $29 pro-rata.

I spent $344 on credits in all period.

However, I am being charged $765.91, and the total expenses from 6/12 to 5/1 amount to $765.91. This means the initial $78 ($49 + $29) was not deducted from the final expense.

I was expecting a charge of $266, not $344.

I await your analysis.

low_code avatar

Hi, thanks for the explanation; I understand now. As this is a billing issue, I sent it to my colleagues who are experts in this domain. I will try to resolve this as soon as possible. Thank you for your patience!

low_code avatar

Hi! Thanks again for your patience. First, I want to apologize for the confusing billing system, but I got a response from my colleague and everything is correct, including the unpaid bill.

The most important points are these:

  1. The platform usage is the total usage, regardless of what was paid already, and everything that has been paid already has been deducted.

  2. But with this proration, it doesn't mention the $29.03 and $49 clearly and separately, unfortunately.

low_code avatar

The full explanation:

Indeed, you paid $49USD on December 6th and paid $29.03 on January 4th. The total platform usage between December 6th and January 5th was $344.94.

This is just the total usage, regardless of how much you prepaid, overage you already paid, and usage still needs to be paid. It's everything together.

The prepaid subscription price and overage that has already been paid will show up as deductions, and everything that is left after those deductions is usage you did not pay yet.

This is confusing because the invoice combines settling the usage from the previous billing cycle with the subscription for the new billing cycle.

The full subscription price for next billing cycle is $499, but you can see how there is one entry for $499 and then there is another deducting the $499. They are canceling each other out.This happened because of the proration, and that made you pay a different price for this billing period, only $420.97 instead of the full $499.

$420.97 = 499 (full subscription price) - 49 (subscription price from last billing period) - 29.03 (pro-rated subscription price last billing period). The 49 and 29 USD are just very unclearly reflected in the $420.97

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  • Created in Nov 2018

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