Trustpilot Reviews Scraper

What does Trustpilot Reviews Scraper do?

Trustpilot Reviews Scraper extracts customer reviews from Trustpilot, the leading business review platform. It collects review titles, full review text, star ratings, author names, dates, verification status, and the company being reviewed. This actor is ideal for reputation monitoring, competitive analysis, and building datasets for customer experience research.

Why use Trustpilot Reviews Scraper?

• Reputation intelligence -- Track what customers are saying about your company or competitors on one of the world's most trusted review platforms.
• Verification filtering -- Each review includes an isVerified flag so you can distinguish between verified and unverified feedback.
• Affordable pricing -- Utility-tier pricing keeps costs low even when scraping thousands of reviews across multiple companies.
• Full API support -- Automate your review collection pipeline using the Apify API for hands-free monitoring.
• Proxy infrastructure -- Relies on Apify Proxy to ensure stable, unblocked data collection at all times.

How to use Trustpilot Reviews Scraper

1. Head to the Apify Store and find Trustpilot Reviews Scraper.
2. Click Try for free to open the actor in the Apify Console.
3. Enter one or more company domains in the Companies field (e.g., amazon.com, netflix.com).
4. Set the Max Reviews parameter to limit how many reviews to collect per company.
5. Click Start to begin the scraping run.
6. When finished, download your data as JSON, CSV, or Excel from the Dataset tab.

Input configuration

Field	Type	Description	Default
companies	Array of strings	Trustpilot company domains to scrape (e.g., amazon.com)	["amazon.com"]
maxReviews	Integer	Maximum number of reviews per company	100

Output data

Each review is saved as a separate record. Here is an example of a single output object:

{
  "reviewTitle": "Fast shipping but poor packaging",
  "reviewText": "My order arrived within two days, which was great. However, the item was poorly packaged and the box was damaged on arrival. Customer service resolved it quickly though.",
  "rating": 3,
  "author": "Michael R.",
  "date": "2025-11-05",
  "isVerified": true,
  "company": "amazon.com"
}

Cost of usage

Trustpilot Reviews Scraper uses Pay-Per-Event (PPE) pricing at the Utility tier:

Tier	Cost per 1,000 events	Free tier (approx.)
Utility	$0.30	~16,600 events/month

One event equals one review scraped. Collecting 100 reviews for a single company costs roughly $0.03. The free tier covers about 16,600 reviews per month, which is typically more than enough for regular monitoring of several companies.

Tips and advanced usage

• Brand monitoring -- Set up scheduled runs to check for new reviews daily or weekly and get alerts when sentiment shifts.
• Competitor benchmarking -- Scrape reviews for your top competitors alongside your own to compare satisfaction scores and common complaints.
• Focus on verified reviews -- Filter output by isVerified: true to analyze only confirmed customer experiences.
• Trend analysis -- Collect reviews over time to build a historical dataset and identify patterns in customer satisfaction.
• Feed into CRM systems -- Use the API to pipe review data directly into your customer relationship management or support ticket systems.

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Built with Crawlee and Apify SDK. See more scrapers by consummate_mandala on Apify Store.