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from $9.20 / 1,000 row returneds

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Reclame Aqui Scraper - Complaints & Reputation

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Scrape Reclame Aqui, Brazil's consumer complaint site. One row per company: reputation score, index status, answer and resolution rates across five periods. One row per complaint: full text, the company's reply, the consumer's 0-10 rating, city and date. No login, no API key.

Pricing

from $9.20 / 1,000 row returneds

Rating

0.0

(0)

Developer

Dami's Studio

Actor stats

Bookmarked

Total users

Monthly active users

2 hours ago

Last modified

Categories

E-commerce

Lead generation

Automation

Companies

companies

Optional

One company per line. A Reclame Aqui page URL (https://www.reclameaqui.com.br/empresa/nubank/), the short name from that URL (nubank), or the brand written out (Magazine Luiza). Written-out names are looked up and the best match is used — big retailers are split into several pages (loja online, loja física, marketplace), so paste the exact URL when you care which one you get.

Type:array

Complaints per company

maxComplaintsPerCompany

Optional

How many complaints to pull for each company, newest first. Set 0 to get the company profile only. Reclame Aqui's own listing stops at 5100 complaints per filter combination, so that is the ceiling here too.

Type:integer

Minimum:0

Maximum:5100

Include the company profile row

includeCompanyProfile

Optional

Writes one row per company with the reputation score, the index status (RA1000, Otimo, Bom, Regular, Nao Recomendada), and the answer, resolution and would-buy-again rates for every period Reclame Aqui publishes.

Type:boolean

Include the company's reply text

includeCompanyReply

Optional

Reads each complaint's own page to get what the company actually wrote back, plus the consumer's follow-ups. This is one extra request per complaint, so a run with it on takes roughly twice as long. Turn it off if you only need titles, status and ratings.

Type:boolean

Complaint status

complaintStatus

Optional

Reclame Aqui only filters on these two. "Answered" means the company has replied at least once; "Waiting for a reply" means it has not.

Type:string

Options:

ANSWEREDPENDING

Resolution

resolution

Optional

Only complaints the consumer marked as resolved, or only the ones they marked unresolved. Both of these imply the consumer came back and rated the outcome.

Type:string

Options:

solvedunsolved

Only complaints the consumer rated

onlyRated

Optional

Keeps the complaints that have a 0-10 score and a closing comment from the consumer. Most recent complaints do not yet.

Type:boolean

Order

sortOrder

Optional

Newest first is what the site shows. Oldest first starts at the company's very first complaint, which is the way to read a company's history from the beginning.

Type:string

Options:

newestoldest

Proxy

proxyConfiguration

Optional

Optional. Leave this alone unless you need the run to go out through a particular network. Your own proxy servers are used exactly as given.

Type:object

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