Ihg Reviews Spider

Introduction

The Ihg Reviews Spider is a powerful Apify Actor designed to scrape and extract customer reviews from IHG hotel pages efficiently and reliably. It automates the collection of detailed review data, including ratings, comments, and user details, enabling businesses and researchers to gain valuable insights into customer experiences. By leveraging advanced scraping techniques, this Actor ensures high-quality data extraction while respecting website terms and minimizing disruption.

Features

• Comprehensive Review Extraction: Captures full review details such as text, ratings, user nicknames, locations, and submission times from IHG hotel review pages.
• Flexible URL Input: Supports multiple URLs for batch processing, allowing users to scrape reviews from various IHG hotels simultaneously.
• Proxy Integration: Utilizes Apify's residential proxies to bypass restrictions and ensure anonymous, reliable scraping.
• Customizable Item Limits: Set maximum items to process, controlling data volume and runtime for efficient operations.
• Structured JSON Output: Delivers clean, machine-readable data in JSON format, ideal for integration with analytics tools or databases.
• High Reliability: Built with error-handling mechanisms to manage dynamic web content and potential blocks.
• Fast and Scalable: Optimized for performance, handling large volumes of reviews quickly without compromising data accuracy.

Input Parameters

Parameter	Type	Required	Description	Example
Urls	array	Yes	An array of URLs pointing to IHG hotel review pages to scrape. Each URL must be a valid HTTP/HTTPS link.	["https://www.ihg.com/voco/hotels/us/en/manchester/manmc/hoteldetail/hotel-reviews"]
proxyConfiguration	object	No	Configuration for proxy servers to hide the scraper's origin, using Apify's proxy system for residential IPs.	{"useApifyProxy": true, "apifyProxyGroups": ["RESIDENTIAL"]}
itemLimit	integer	No	The maximum number of review items to process and extract.	10

Example Usage

Input Configuration

{
  "Urls": [
    "https://www.ihg.com/voco/hotels/us/en/manchester/manmc/hoteldetail/hotel-reviews"
  ],
  "proxyConfiguration": {
    "useApifyProxy": true,
    "apifyProxyGroups": ["RESIDENTIAL"]
  },
  "itemLimit": 10
}

Output Example

[
  {
    "hotel_id": "manmc",
    "user_nickname": "Emtraff",
    "review_text": "The hotel was gorgeous and the room was lovely. Great location. Unfortunately our electric tripped and none of the plugs worked in our room but the hotel staff sorted the problem quickly.",
    "user_rating": 4,
    "review_title": "Amazing stay",
    "is_recommended": true,
    "user_location": "Stoke on Trent",
    "specific_ratings": {
      "SleepQuality": 5
    },
    "submission_time": "2025-11-26T17:44:39.000+00:00",
    "pros": null,
    "cons": null,
    "member_status": "",
    "check_out_date": null,
    "comments": [
      {
        "user_nickname": "Europe",
        "comment_text": "Hello Emtraff,\n\nThank you for taking the time to review your stay, it's great to see that you enjoyed yourself with us! \n\nMany thanks,\nAlex\nFront Office Manager",
        "submission_time": "2025-11-29T13:37:04.000+00:00"
      }
    ]
  }
]

Use Cases

• Market Research and Analysis: Analyze customer sentiment and trends across IHG hotels to inform marketing strategies.
• Competitive Intelligence: Compare review data from multiple IHG properties to benchmark performance against competitors.
• Price Monitoring: Track user feedback on value for money to optimize pricing models.
• Content Aggregation: Collect reviews for content creation, such as blog posts or social media campaigns.
• Academic Research: Gather data for studies on hospitality industry trends and customer behavior.
• Business Automation: Integrate review data into dashboards for real-time monitoring of brand reputation.

Installation and Usage

1. Search for "Ihg Reviews Spider" in the Apify Store
2. Click "Try for free" or "Run"
3. Configure input parameters
4. Click "Start" to begin extraction
5. Monitor progress in the log
6. Export results in your preferred format (JSON, CSV, Excel)

Output Format

The Actor outputs data in JSON format as an array of objects, each representing a single review. Key fields include hotel_id (unique hotel identifier), user_nickname (reviewer's name), review_text (full review content), user_rating (numerical rating out of 5), review_title (review headline), is_recommended (boolean for recommendation), user_location (reviewer's location), specific_ratings (object with detailed ratings like sleep quality), submission_time (ISO timestamp), pros and cons (arrays or null), member_status (loyalty status), check_out_date (date or null), and comments (array of response objects with nickname, text, and time). This structure ensures easy parsing and analysis.

Support

For custom/simplified outputs or bug reports, please contact:

• Email: support@getdataforme.com
• Subject line: "custom support"
• Contact form: https://getdataforme.com/contact/

We're here to help you get the most out of this Actor!

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