Ihg Reviews Spider

Ihg Reviews Spider

The Ihg Reviews Spider is an Apify Actor that scrapes guest reviews from IHG hotel pages (ihg.com). Provide hotel review URLs to extract detailed feedback, including ratings, comments, and specific service metrics, delivered in structured JSON for easy analysis.

Input Parameters

The Actor requires a JSON input with the following parameters:

Parameter	Type	Description
Urls	Array	List of IHG hotel review URLs to scrape (e.g., ["https://www.ihg.com/holidayinnresorts/hotels/us/en/kathmandu/ktmbu/hoteldetail/hotel-reviews"]).
proxyConfiguration	Object	Proxy settings for the Actor. Set useApifyProxy: true and specify proxy groups like "apifyProxyGroups": ["RESIDENTIAL"].

Example Input:

{
  "Urls": [
    "https://www.ihg.com/holidayinnresorts/hotels/us/en/kathmandu/ktmbu/hoteldetail/hotel-reviews"
  ],
  "proxyConfiguration": {
    "useApifyProxy": true,
    "apifyProxyGroups": [
      "RESIDENTIAL"
    ]
  }
}

Features

• Detailed Review Extraction: Captures user ratings, review text, specific ratings (e.g., staff service, cleanliness), and hotel responses.
• Proxy Support: Leverages Apify's residential proxies for reliable and uninterrupted scraping.
• Structured JSON Output: Delivers clean, organized data for seamless integration or analysis.
• Comment Handling: Includes hotel staff comments alongside guest reviews for comprehensive insights.
• Scalable Processing: Efficiently handles multiple review page URLs in a single run.

Output

The Actor outputs a JSON array with review details for each URL provided. Below is an example output:

[
  {
    "hotel_id": "ktmbu",
    "user_nickname": "Pepe",
    "review_text": "It was much needed break. Property is located very well. On the edge of the city. Near and still far from the city centre. Forest behind adds to the ambience. Service and good at Mekong restaurant are great.",
    "user_rating": 5,
    "review_title": "Stay",
    "is_recommended": true,
    "user_location": "India",
    "specific_ratings": {
      "StaffService": 5,
      "Cleanliness": 5,
      "RoomComfort": 5,
      "Value": 4,
      "FoodBeverage": 5,
      "Relax": 5,
      "SleepQuality": 5
    },
    "submission_time": "2025-06-22T01:39:30.000+00:00",
    "pros": null,
    "cons": null,
    "member_status": "",
    "check_out_date": null,
    "comments": [
      {
        "user_nickname": "AMEA",
        "comment_text": "Dear Valued Guest,\n\nThank you for sharing your wonderful feedback. We’re delighted to hear that your stay provided the much-needed break and that you enjoyed our peaceful location on the edge of the city, with the forest adding to the serene ambience.\n\nIt’s great to know that the service and food at Mekong Restaurant made a positive impression. We look forward to welcoming you back for another relaxing stay.\n\nPlease don’t hesitate to share any preferences ahead of your next visit; we’d love to make it just as delightful.\n\nWarm regards,\nAjay Kumar\nGeneral Manager",
        "submission_time": "2025-06-22T04:33:28.000+00:00"
      }
    ]
  }
]

Use Cases

• Hotel Performance Analysis: Monitor guest feedback to assess service quality, cleanliness, and overall satisfaction.
• Reputation Management: Track reviews and hotel responses to understand brand perception.
• Competitor Research: Compare guest experiences across IHG properties for market insights.
• Customer Sentiment Analysis: Use review data for sentiment analysis or to inform hospitality improvements.

Support

For bug reports or custom needs, contact us at support@getdataforme.com or use our contact form: https://getdataforme.com/contact/.
Please include a clear subject line in your message, such as "Ihg Reviews Spider Support."

Thank you for using the Ihg Reviews Spider!