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Support First Response Business Hours Report

Try for free

Compute first-response business duration and target due dates from normalized ticket exports and expanded work intervals. Flag incomplete calendars or response observations; export traceable evidence without support-system access.

Pricing

$0.25 / completed report

Rating

0.0

(0)

Developer

Gilad Ronen

Actor stats

Bookmarked

Total users

Monthly active users

19 days ago

Last modified

Categories

Automation

Snapshot reference

snapshotId

Required

Opaque reference for the supplied batch; no implicit clock or sample fallback.

Type:string

Explicit report cutoff

asOf

Required

Real RFC3339 instant with seconds and Z or known numeric offset; at most3fractional digits. Measures missing replies through this instant. Future ticket creation or replies rejected.

Type:string

Response observation coverage

responseObservation

Required

Required {from,through,coverage}. Instants use explicit RFC3339 offsets, from≤through inclusive. coverage complete/incomplete/unknown declares whether all first responses or their absence were observed over the full window across supplied sources. Target conclusions require complete coverage of ticket creation through its supplied reply or asOf. A missing reply is not proof of no reply outside complete coverage.

Type:object

Finite calendar coverage

schedules

Required

Unique scheduleId, coverageStart, coverageEnd, coverage (complete/incomplete/unknown). All fields required; real explicit-offset instants; start<end. Caller already expands weekdays, holidays and DST. In complete coverage, unlisted time is non-working. Partial/unknown coverage yields unresolved conclusions. No recurring calendar guessing.

Type:array

Min. items:1

Max. items:100

Normalized ticket rows

tickets

Optional

Each row requires literal sourceId, ticketId, createdAt, firstReplyAt (instant or null), scheduleId and targetMinutes (positive integer1–525600). Caller determines which reply counts under their policy; no native-channel emulation. Duplicate sourceId+ticketId rejected, including identical rows. Supply this array OR ticketsCsv; remove this array when using CSV. Explicit[] accepted. Combined tickets+workIntervals≤5000;4MB input;10000report evidence segments.

Type:array

Min. items:0

Max. items:5000

Expanded working intervals

workIntervals

Optional

Each row requires scheduleId, intervalId, start,end. Intervals are [start,end), positive duration, explicit RFC3339 offsets; inside schedule coverage. Duplicate schedule+interval IDs and overlaps rejected. Adjacent intervals allowed. Supply this array OR workIntervalsCsv; remove this array for CSV. Explicit[] means no supplied work intervals.

Type:array

Min. items:0

Max. items:5000

Ticket CSV alternative

ticketsCsv

Optional

Remove tickets array before supplying nonempty CSV. Exactly sourceId,ticketId,createdAt,firstReplyAt,scheduleId,targetMinutes unless mapped. Blank firstReplyAt means null. Canonical positive integer target; unknown/duplicate headers and ragged rows rejected; quoted fields/BOM accepted. Header-only CSV is an explicit empty batch.

Type:string

Work interval CSV alternative

workIntervalsCsv

Optional

Remove workIntervals array before supplying nonempty CSV. Exactly scheduleId,intervalId,start,end unless mapped. Quoting/BOM accepted; unknown/duplicate headers and irregular records rejected.

Type:string

Ticket column mapping

ticketColumns

Optional

Optional complete mapping of canonical fields (sourceId,ticketId,createdAt,firstReplyAt,scheduleId,targetMinutes) to distinct literal CSV headers, no extra mapping keys. Omit for canonical headers. Noncanonical mapping requires ticket CSV.

Type:object

Interval column mapping

intervalColumns

Optional

Optional complete mapping of canonical fields (scheduleId,intervalId,start,end) to distinct literal CSV headers, no extra mapping keys. Noncanonical mapping requires interval CSV.

Type:object

CSV delimiter

csvDelimiter

Optional

Comma, semicolon or tab, applying to both CSV tables. Omit for comma. Does not alter array inputs.

Type:string

Options:

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