Pricing

from $3.00 / 1,000 review analyzeds

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Review Insights: AI Sentiment, Themes & Replies (GDPR)

Try for free

Analyze YOUR OWN reviews from a CSV export or official APIs (Google Business Profile, Google Play, App Store Connect, Trustpilot). Sentiment, themes, top complaints, draft replies and a PDF report. GDPR-first, no scraping.

Pricing

from $3.00 / 1,000 review analyzeds

Rating

0.0

(0)

Developer

Alexis Hernández

Actor stats

Bookmarked

Total users

Monthly active users

24 days ago

Last modified

Categories

Automation

Security

Business name

businessName

Optional

Shown on the PDF report title. Also used as default location for CSV rows.

Type:string

CSV export (upload)

csvFile

Optional

Upload the CSV you exported from your review platform or CRM (Google, Trustpilot, App Store, Play Console, Excel...). Columns are auto-detected; override with Column mapping. Deleted from Apify storage at run end by default.

Type:string

CSV content (paste)

csvText

Optional

Alternative to upload: paste CSV text directly. Comma, semicolon, tab or pipe separated; UTF-8 or Windows-1252.

Type:string

Column mapping

columnMapping

Optional

Optional. Map canonical fields to your CSV headers, e.g. {"text": "Comentario", "rating": "Nota", "author": "Cliente", "date": "Fecha"}. Fields: text, rating, title, author, author_email, date, id, language, location, existing_reply.

Type:object

Rating scale (CSV)

ratingScale

Optional

Maximum value of the CSV rating column if it is not out of 5 (e.g. 10 for NPS-style 0-10 scores). Values like '8/10' are detected automatically.

Type:integer

Minimum:1

Maximum:100

Google Business Profile locations

gbpLocations

Optional

Your location resource names: accounts/{accountId}/locations/{locationId}. Requires a Google Cloud project with Business Profile API access approved by Google.

Type:array

Google OAuth access token

gbpAccessToken

Optional

OAuth 2.0 access token with scope https://www.googleapis.com/auth/business.manage. Short-lived; or use client ID/secret + refresh token below. Secret: encrypted, used only during this run and deleted at the end.

Type:string

Google OAuth client ID

googleClientId

Optional

OAuth client ID from your Google Cloud project (used with client secret + refresh token for Business Profile).

Type:string

Google OAuth client secret

googleClientSecret

Optional

OAuth client secret. Secret: encrypted, used only during this run.

Type:string

Google OAuth refresh token

googleRefreshToken

Optional

Refresh token for the Google account that manages the locations. Secret: encrypted, used only during this run.

Type:string

Google Play package names

playPackageNames

Optional

Your app package names, e.g. com.example.app. Note: the Play Developer API only returns reviews from the last 7 days (export older ones to CSV from Play Console).

Type:array

Play service account JSON key

playServiceAccountJson

Optional

Full JSON key of a service account invited in Play Console with 'Reply to reviews' (view) permission. Secret: encrypted, used only during this run.

Type:string

Play OAuth access token

playAccessToken

Optional

Alternative to the service account: an OAuth token with scope androidpublisher. Secret.

Type:string

App Store app IDs

ascAppIds

Optional

Numeric Apple app IDs (App Store Connect > App Information > Apple ID).

Type:array

App Store Connect issuer ID

ascIssuerId

Optional

Issuer ID from App Store Connect > Users and Access > Integrations > App Store Connect API.

Type:string

App Store Connect key ID

ascKeyId

Optional

Key ID of your API key (role Customer Support or higher).

Type:string

App Store Connect private key (.p8)

ascPrivateKey

Optional

Contents of the AuthKey_XXXX.p8 file, including BEGIN/END lines. Secret: encrypted, used only during this run.

Type:string

Trustpilot business unit ID

tpBusinessUnitId

Optional

Your business unit ID (Trustpilot Business > Integrations > API).

Type:string

Trustpilot API key

tpApiKey

Optional

API key of your Trustpilot application. With only the key, the public reviews endpoint is used. Secret: never stored beyond the run.

Type:string

Trustpilot API secret

tpApiSecret

Optional

API secret (needed for the private Business API with OAuth). Secret.

Type:string

Trustpilot business user email

tpUsername

Optional

Trustpilot Business login used for the OAuth password grant (private API). Secret.

Type:string

Trustpilot business user password

tpPassword

Optional

Password for the OAuth password grant. Secret: encrypted, used only during this run and deleted at the end.

Type:string

Trustpilot access token

tpAccessToken

Optional

Alternative: an existing OAuth access token for the private Business API. Secret.

Type:string

Max reviews

maxReviews

Optional

Maximum number of reviews to analyze in total (you pay per review analyzed).

Type:integer

Minimum:1

Maximum:100000

Default:1000

Only reviews since

sinceDate

Optional

Only analyze reviews created on/after this date (YYYY-MM-DD). API sources only.

Type:string

Only last N days

lastDays

Optional

Alternative to 'Only reviews since': analyze reviews from the last N days (API sources).

Type:integer

Minimum:1

AI provider

llmProvider

Optional

Which AI model analyzes the text. Only pseudonymized text is sent. 'None' uses a built-in EN/ES lexicon + keyword clustering. If the AI call fails, the run falls back to the lexicon automatically.

Type:string

Default:none

Options:

noneapify-openrouteropenrouteropenaicustom

AI API key

llmApiKey

Optional

Your API key for OpenRouter/OpenAI/custom provider. Secret: encrypted, used only during this run. Not needed for 'Apify OpenRouter'.

Type:string

AI model

llmModel

Optional

Model name, e.g. openai/gpt-4o-mini (OpenRouter) or gpt-4o-mini (OpenAI). Leave empty for a cheap default.

Type:string

Custom base URL

llmBaseUrl

Optional

Only for 'Custom': base URL of an OpenAI-compatible API (e.g. https://my-llm.example.com/v1).

Type:string

Business context

businessContext

Optional

Optional one-liner to tailor replies, e.g. 'Family Italian restaurant in Madrid' or 'Budgeting app for freelancers'. Do not include personal data.

Type:string

Reply tone

replyTone

Optional

Tone for draft replies (AI mode), e.g. 'warm, professional' or 'cercano y breve'.

Type:string

Default:warm, professional

Report language

reportLanguage

Optional

Language of the PDF report headings.

Type:string

Default:en

Options:

enes

Generate PDF report

generatePdf

Optional

Create REPORT.pdf in the key-value store (charged once per run).

Type:boolean

Default:true

Include review text in dataset

includeReviewText

Optional

Include the review title/text in each dataset item. Emails and phone numbers inside the text are masked unless names are re-identified.

Type:boolean

Default:true

Re-identify author names in output

includeAuthorNames

Optional

GDPR opt-in. When on, author names are restored LOCALLY in the dataset/report and replies greet the author by name. They are never sent to the AI model either way.

Type:boolean

Default:false

Keep PDF report after run

keepReport

Optional

At run end, all input and intermediate records (including INPUT with your secrets) are deleted. Turn off to also delete the PDF report (only the dataset and OUTPUT summary remain).

Type:boolean

Default:true

Delete uploaded CSV after run

deleteUploadedCsv

Optional

Delete the uploaded CSV file from Apify storage when the run ends.

Type:boolean

Default:true

Skip rating-only reviews

skipEmpty

Optional

Skip reviews without any text (star rating only); they are not analyzed or charged.

Type:boolean

Default:true

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