Trustpilot Review Analyzer

Scrape and analyze Trustpilot reviews for any business. Returns structured review data with sentiment analysis, rating distributions, response rates, and keyword trends. Uses server-side rendered data for fast, reliable extraction.

What it extracts

Business intelligence:

• Business name, TrustScore, star rating, total review count
• Business category and website URL
• Rating distribution (1-5 stars, counts and percentages)
• Average rating from scraped sample
• Company response rate (% of reviews with replies)
• Verification rate (% of verified reviews)

Sentiment analysis:

• Positive/negative/neutral percentages
• Top positive keywords (e.g. "great", "reliable", "easy")
• Top negative keywords (e.g. "slow", "expensive", "frustrating")
• Rating-based classification with text analysis for neutral ratings

Per-review data:

• Rating (1-5), title, full text
• Published date and experience date
• Author name, country, review count
• Verification status
• Company reply text (if any)

Use cases

• Competitor analysis — compare review sentiment and response rates across competitors
• Brand monitoring — track review trends and emerging negative themes
• Due diligence — assess business reputation before partnerships or investments
• Sales intelligence — identify companies with poor reviews (potential churn targets)
• Market research — compare customer satisfaction across a vertical
• Lead generation — find businesses not responding to reviews (need reputation management)

Input

Field	Type	Default	Description
businesses	string[]	required	Business domains or Trustpilot URLs
maxReviewsPerBusiness	integer	100	Max reviews per business (1-5000)
includeReviewText	boolean	true	Include full review text in output
proxyConfiguration	object	—	Proxy settings

Output example

{
    "domain": "apify.com",
    "url": "https://www.trustpilot.com/review/apify.com",
    "found": true,
    "businessName": "Apify",
    "trustScore": 4.8,
    "stars": 5,
    "totalReviews": 374,
    "categories": ["Software Company"],
    "ratingDistribution": { "star5": 17, "star4": 2, "star3": 0, "star2": 0, "star1": 1 },
    "ratingDistributionPercent": { "star5": 85, "star4": 10, "star3": 0, "star2": 0, "star1": 5 },
    "averageRating": 4.7,
    "responseRate": 0,
    "verifiedRate": 0,
    "sentiment": {
        "positivePercent": 95,
        "negativePercent": 5,
        "neutralPercent": 0,
        "topPositiveKeywords": [
            { "keyword": "great", "count": 8 },
            { "keyword": "reliable", "count": 4 }
        ],
        "topNegativeKeywords": []
    },
    "reviewsScraped": 20,
    "reviews": [
        {
            "rating": 5,
            "title": "Excellent platform",
            "text": "Full review text...",
            "publishedDate": "2026-02-07T15:25:27.000Z",
            "author": "Ashutosh Kumar",
            "authorCountry": "IN",
            "isVerified": false,
            "hasCompanyReply": false
        }
    ]
}

Cost

Runs on 512MB memory. Fetches ~20 reviews per page. Cost: $0.001-0.01 per business (scales with review count).