⭐ Trustpilot Reviews Scraper: Ratings, Sentiment & Customer Feedback

Fast, reliable scraper for Trustpilot business profiles. Extract verified customer reviews, star ratings, reviewer details, review dates, sentiment text, and official company replies.

---

🚀 Why Use This Trustpilot Scraper?

Trustpilot is the world's most recognized customer review authority. Every day, thousands of businesses monitor Trustpilot to benchmark competitors, prevent customer churn, and improve product satisfaction.

This Actor is engineered to provide clean, structured review data with built-in Cloudflare stealth:

• 🎯 Competitor Weakness Mining: Filter specifically for 1-star and 2-star reviews of your competitors to discover common feature complaints, billing frustration, and support delays.
• 🤖 AI & LLM Sentiment Analysis: Feed raw customer feedback into Claude, ChatGPT, or LangChain to generate automated Voice of Customer (VoC) and competitor teardown reports.
• 💬 Track Company Responses: See how competitors respond to negative reviews, their resolution speed, and customer retention strategies.
• 🛡️ Built-in Bot Protection Bypass: Uses headless Playwright Chromium to bypass Cloudflare challenges seamlessly.
• ⚡ Hybrid Extraction Engine: Extracts data directly from Next.js state hydration with instant DOM fallback for maximum speed and accuracy.

---

✨ Key Features

• Star Rating Filter (minStarRating): Target exactly the reviews you want (e.g., scrape only negative 1–2 star reviews for churn research, or all 1–5 stars).
• Comprehensive Fields: Reviewer name, country, review title, full text, star rating (1–5), published date, date of experience, and official company reply.
• Pagination & Limit Controls: Set exact limits on max reviews or max pages to control runtime and budget.
• Flexible Domain Input: Accepts full URLs (https://www.trustpilot.com/review/monday.com) or simple domains (monday.com, canva.com).

---

⚙️ Input Configuration

Parameter	Type	Required	Description	Example / Default
companyUrl	String	Yes	Trustpilot profile URL or company domain name	https://www.trustpilot.com/review/monday.com
minStarRating	Integer	No	Minimum star rating to filter (1 to 5). Use 1 for all reviews, or 1 with max ratings to isolate complaints	1
maxReviews	Integer	No	Maximum total number of reviews to collect	50
maxPages	Integer	No	Maximum pagination pages to crawl	10

Input Example (JSON)

{
  "companyUrl": "https://www.trustpilot.com/review/monday.com",
  "minStarRating": 1,
  "maxReviews": 50,
  "maxPages": 5
}

---

📊 Sample Output (Dataset)

Each review is extracted into a normalized, clean JSON object:

{
  "reviewId": "6abcb5bf00325aaf98d9a040",
  "company": "monday.com",
  "companyUrl": "https://www.trustpilot.com/review/monday.com",
  "reviewerName": "Dave Springer",
  "reviewerCountry": "US",
  "starRating": 1,
  "reviewTitle": "Connection issue with Gmail integration",
  "reviewText": "We have had an issue for the past few weeks with the connection between Monday and Gmail. Support response has been slow and mostly handled by bots...",
  "publishedDate": "2026-09-30T09:09:51.000Z",
  "experiencedDate": "2026-09-09T00:00:00.000Z",
  "companyReply": "Hi Dave, thank you for flagging this. Our technical team is actively reviewing...",
  "companyReplyDate": "2026-10-01T08:00:00.000Z",
  "scrapedAt": "2026-10-01T15:33:55.193Z"
}

---

💼 High-Value Use Cases

1. Competitor Churn Intelligence:
   • Extract 100 recent 1-star reviews for your primary competitor.
   • Run an AI script to group complaints into categories (Pricing, Bugs, Customer Support, Missing Features).
   • Use these insights to optimize your sales pitch and land dissatisfied switchers.
2. Product Feedback Loop:
   • Continuously scrape your own brand's Trustpilot page and push reviews into a Slack channel or Notion database.
3. Reputation Monitoring:
   • Track brand score changes over time and verify whether company replies improve customer sentiment.

---

🔗 Integrations & Export Formats

Export your datasets in any format directly from the Apify Console or API:

• CSV / Excel (Easy review analysis in spreadsheets)
• JSON / NDJSON (Ideal for Python, pandas, and data science pipelines)
• Automations: Trigger via Apify API, Webhooks, Make, or Zapier whenever a scheduled run finishes.

---

❓ Frequently Asked Questions

Q: Can I scrape reviews for any company on Trustpilot?
A: Yes! Simply provide the company's domain (e.g. shopify.com or canva.com) or full Trustpilot profile link.

Q: Does this scraper get blocked by Cloudflare?
A: No. The Actor runs inside a real headless Playwright browser environment with realistic browser headers and human emulation.

---

📞 Support & Feature Requests

Have questions, need custom review filters, or want custom integration support? Feel free to reach out via the Issues tab.