Booking.com Hotel Reviews Scraper

Apify Actor (Camoufox + Playwright) that extracts public Booking.com hotel guest reviews from a hotel URL (preferred), or hotel listing cards from a city search.

Field	Description
type	review or hotel
hotelName	Property name
score	Guest review score (typically 1–10)
title	Review title when shown
text	Combined review text
positiveText / negativeText	Liked / disliked sections when public
date	Review date (as shown / ISO when available)
reviewerName	Public display name when shown
reviewerCountry	Public country when shown
hotelUrl	Canonical hotel page URL

Use cases: hospitality reputation monitoring, competitive research, VOC analytics on public Booking.com pages.

Public pages only. Booking.com serves AWS WAF challenges to many datacenter IPs — Apify RESIDENTIAL proxy is strongly recommended. Polite defaults: concurrency 1, delay ~2.5s.

Input

Field	Default	Notes
hotelUrl	—	Preferred. Booking hotel page URL → scrape reviews
city	—	City search for hotel listings when hotelUrl empty
checkIn / checkOut	+14 / +16 days	Used in search mode (YYYY-MM-DD)
maxReviews	15	Max reviews (or hotel cards in search mode)
language	en-us	Booking locale
requestDelayMs	2500	Delay before navigation
proxyConfiguration	RESIDENTIAL	Required for reliable runs

Provide hotelUrl or city.

Example run (reviews — Bogotá hotel)

Verified locally against Hilton Bogotá (hotel/co/hilton-bogota), maxReviews: 15 → 10 public reviews extracted (Guest reviews sheet page).

{
  "hotelUrl": "https://www.booking.com/hotel/co/hilton-bogota.html",
  "maxReviews": 15,
  "language": "en-us",
  "requestDelayMs": 2000,
  "proxyConfiguration": {
    "useApifyProxy": true,
    "apifyProxyGroups": ["RESIDENTIAL"]
  }
}

Local Playwright can pass AWS WAF without proxy on some IPs. Cloud / datacenter runs should keep RESIDENTIAL.

Real sample output (Hilton Bogotá)

{
  "type": "review",
  "reviewId": "https://www.booking.com/hotel/co/hilton-bogota.html#0-8-July 24, 2026-Emma",
  "hotelName": "Hilton Bogotá",
  "score": 8,
  "title": "Stayed here only one night on arrival to Colombia - location great and rooms nice and clean and spacious",
  "text": "Good location, easy walk to cafes and restaurants.",
  "positiveText": "Good location, easy walk to cafes and restaurants.",
  "negativeText": null,
  "date": "July 24, 2026",
  "reviewerName": "Emma",
  "reviewerCountry": "United Kingdom",
  "hotelUrl": "https://www.booking.com/hotel/co/hilton-bogota.html",
  "scrapedAt": "2026-07-29T05:16:55.698Z"
}

Sample batch (10 reviews)

Score	Reviewer	Country	Date
8	Emma	United Kingdom	July 24, 2026
9	Samson	Jamaica	May 16, 2026
9	Nicolas	France	March 30, 2026
7	B	Turkey	March 4, 2026
8	Omar	United States	November 25, 2025
7	Pedro	United States	November 21, 2025
8	Alexander	Mexico	September 6, 2025
7	Sandrine	France	August 29, 2025
9	Sidharth	United Kingdom	August 17, 2025
7	Victor	Portugal	August 12, 2025

Example run (city search)

{
  "city": "Bogotá",
  "maxReviews": 15,
  "checkIn": "2026-08-12",
  "checkOut": "2026-08-14",
  "proxyConfiguration": {
    "useApifyProxy": true,
    "apifyProxyGroups": ["RESIDENTIAL"]
  }
}

How it works

1. Resolve hotelUrl → hotel page (or city → search results)
2. Open with Playwright (fingerprints + wait for AWS WAF challenge)
3. Prefer reviews: open Guest reviews / reviewlist HTML; also capture review JSON XHR when present
4. Extract score, text, date, public reviewer name/country, hotelName
5. Deduplicate and stop at maxReviews

Local development

cd booking-hotel-reviews
npm install --registry https://registry.npmjs.org/
npx playwright install chromium
export APIFY_TOKEN=$(grep '^APIFY_TOKEN=' ../.env | cut -d= -f2-)
apify run -p

Results: storage/datasets/default/.
If blocked: check key-value BLOCK_EVIDENCE / DEBUG_HTML.

Pricing suggestion (Apify Store)

Plan	Price
Pay-per-result	$3.00 / 1,000 reviews (range $2–4 / 1k)
Rental	$39 / month (range $29–49) + compute

Positioning: Playwright + residential proxy for WAF-protected public Booking pages.

Compliance / Terms of Service

• Scrapes publicly visible Booking.com hotel review / search pages only (no login).
• Does not bypass authentication or private partner APIs.
• Respects polite rate limits (concurrency 1, multi-second delays).
• Users are responsible for complying with Booking.com Terms of Service, applicable law (including privacy rules for any personal data that appears publicly), and Apify Store policies. Use for legitimate research / monitoring of public data; do not overload Booking infrastructure.

Changelog

1.0.0

• Playwright crawl of Booking.com hotel reviews (URL) or city hotel search
• Fields: text, score, date, reviewerName/Country (public), hotelName
• RESIDENTIAL proxy default; AWS WAF wait + block evidence KV
• maxReviews default 15

Runtime notes (2026-07-29)

• Launcher: Camoufox (stealth Firefox) + Apify RESIDENTIAL recommended for AWS WAF.
• Verified: hotel review extraction works on some IPs; when Guest-review DOM is empty the actor auto-falls back to public city search hotel cards (Bogotá test → 10 hotel listings).
• Limitation: classic reviewlist.*.html locale URLs may 404; score-badge / Guest reviews sheet is preferred.