Help Center Search Gap Auditor

Audit help-center search result pages or supplied search snapshots to find unanswered support intents, zero-result searches, weak result matches, and missing article opportunities.

What It Does

This actor analyzes public help-center search URLs or supplied search-result HTML snapshots. It records query, result count, top result URL/title, match strength, zero-result status, gap type, recommended article, priority, evidence, and cleanup recommendations.

What It Does Not Do

• It does not bypass logins, paywalls, CAPTCHAs, access controls, or private APIs.
• It does not run browser rendering or screenshot capture by default.
• It does not invent search volume, customer demand, rankings, or private search analytics.

Example Input

{
  "startUrls": [
    "https://developer.mozilla.org/en-US/search?q=fetch"
  ],
  "maxPages": 1,
  "maxDepth": 0,
  "includePatterns": [
    "/en-US/search"
  ],
  "excludePatterns": [
    "/login",
    "/admin"
  ],
  "requestDelayMs": 250,
  "timeoutMs": 20000,
  "maxRecords": 10,
  "respectRobotsTxt": true,
  "redactQueryStrings": false,
  "maxChargeUsd": 25,
  "debug": false,
  "renderPages": false,
  "captureScreenshots": false,
  "searchQueries": [
    "fetch API"
  ]
}

Output Fields

• actorSlug
• runId
• crawlTimestamp
• sourceUrl
• pageUrl
• status
• statusCode
• evidence
• issueCode
• riskLevel
• recommendation
• query
• searchUrl
• resultCount
• topResultUrl
• topResultTitle
• matchStrength
• zeroResult
• gapType
• recommendedArticle
• priority

Pricing And Cost Controls

• Pricing model: Pay per event.
• Platform usage pass-through: OFF by default for static URLs and supplied snapshots. Browser, proxy, API, or LLM modes require a future explicit pass-through review.
• Default max charge: $25.00.
• Events: actor-start, search-source-processed, search-result-record-extracted, search-gap-emitted, and executive-report-generated.

Reports

The actor writes summary, findings, inventory, severity, diagnostics, executive brief, and prioritized action reports to key-value storage when the report event is charged.