Trustpilot Scraper

Extract reviews, ratings, and company data from Trustpilot at scale. Scrape thousands of customer reviews with star ratings, author info, dates, and company replies — ideal for reputation monitoring and competitive analysis.

Features

• Detailed review data — title, full text, star rating (1-5), author, date, location, verification status, and company reply
• Company profiles — trust score, total review count, category, website, and claimed status
• Star filter — extract only 1-star, 5-star, or any specific rating
• Search by company — find companies by name or keyword
• Direct URL input — paste Trustpilot company URLs directly
• Auto-pagination — automatically crawls through all review pages up to your limit
• Sort options — most recent, most relevant, or other Trustpilot sort orders

Output Example

{
  "companyName": "Amazon",
  "companyUrl": "https://www.trustpilot.com/review/amazon.com",
  "title": "Great customer service experience",
  "text": "I had an issue with my order and the support team resolved it within 24 hours...",
  "stars": 5,
  "author": "Sarah M.",
  "date": "Date of experience: March 15, 2026",
  "datePublished": "2026-03-16T08:30:00.000Z",
  "location": "United States",
  "verified": true,
  "companyReply": "Thank you for your feedback, Sarah!",
  "scrapedAt": "2026-03-18T12:00:00.000Z"
}

Use Cases

• Reputation monitoring — track your company's Trustpilot reviews and ratings over time
• Competitive analysis — compare review scores and sentiment across competitors in your industry
• Customer feedback analysis — bulk-extract reviews for NLP sentiment analysis and topic modeling
• Due diligence — research company reputation before partnerships, investments, or acquisitions
• Market research — understand customer pain points and expectations in any industry

Input Parameters

Parameter	Type	Default	Description
companyUrls	Array	[]	Direct Trustpilot company URLs or domain names
searchQueries	Array	[]	Search terms to find companies on Trustpilot
maxReviewsPerCompany	Number	100	Maximum reviews to extract per company
filterByStars	Number	null	Filter by specific star rating (1-5), null for all
sortBy	String	"recency"	Sort order: recency, relevance

Cost Estimation

• ~$0.50 per 500 reviews
• ~$1.00 per 1,000 reviews with company data
• Free tier: up to 100 reviews with Apify free plan

FAQ

Q: Can I scrape reviews for any company on Trustpilot? A: Yes. Any company with a public Trustpilot profile can be scraped. Enter the company URL directly or search by name.

Q: How do I filter only negative reviews? A: Set the filterByStars parameter to 1 or 2 to extract only low-rated reviews. This is useful for analyzing customer complaints.

Q: Does it extract company replies to reviews? A: Yes. If a company has replied to a review, the companyReply field will contain the full response text.

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Part of 60+ data tools by knotless_cadence on Apify. Related tools:

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