Trustpilot Reviews Scraper

Extract Trustpilot reviews with 53 data points per review — more fields than any competitor. Scrape any company's reviews with full filtering, company-level analytics, and unlimited pagination. No API key required.

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Why this scraper?

📊 Most complete data (53 fields)

Every review includes rating, review text, dates, reviewer profile, verification status, source, reply details, and 20+ company-level metrics — star distribution, TrustScore, category, and claimed status. No competitor comes close.

🚫 Bypass the 200-review limit

Trustpilot's web interface caps results at 200 per view. This scraper uses a per-star-bucket strategy to extract all reviews from any company — not just the most recent 200.

🎯 Precision filters

Filter by star rating (any combination of 1–5 stars), language (ISO code), date range, verified status, and reviews with company replies. All filters combine cleanly.

⚡ Fast and economical

Smart hybrid architecture: one browser request per company to bypass WAF, plain HTTP for all pagination. Runs on 1024 MB and extracts a full page of reviews in under 3 seconds.

🔄 Incremental / daily feeds

Enable skipReposts to only extract reviews not seen in previous runs. Pair with a daily schedule for continuous monitoring.

💬 Full reply extraction

Company reply text, date, and update date are captured on every review — including the exact reply timestamp.

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Input parameters

Parameter	Type	Default	Description
startUrls	array	[]	Trustpilot review URLs or domains. E.g. https://www.trustpilot.com/review/amazon.com
domain	string	""	Single company domain shorthand. E.g. amazon.com
maxResults	integer	200	Maximum reviews to extract across all companies
filterStars	array	[]	Star ratings to include. Empty = all. E.g. [1,2]
filterLanguage	string	""	ISO language code. E.g. en, de, fr. Empty = all
sortBy	string	"recency"	Sort order: recency or relevance
filterDateRange	string	""	Date range: last30days, last90days, last365days. Empty = all
verifiedOnly	boolean	false	Only return verified customer reviews
withRepliesOnly	boolean	false	Only return reviews that have a company reply
includeCompanyInfo	boolean	true	Include company-level fields in every review record
skipReposts	boolean	false	Skip reviews already seen in previous runs

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Output schema

Always present (every review)

Field	Type	Description
id	string	Trustpilot review ID
url	string	Direct URL to the review on Trustpilot
title	string	Review headline written by the reviewer
text	string	Full review body text
rating	number	Star rating: 1 (worst) – 5 (best)
publishedAt	string	ISO 8601 publication date of the review
updatedAt	string|null	ISO 8601 date of last edit (null if never edited)
experienceDate	string|null	ISO 8601 date of the customer's experience
language	string	ISO 2-letter language code of the review (e.g. "en")
isVerified	boolean	Whether Trustpilot verified this as a genuine customer
verificationLevel	string|null	Verification type, e.g. VERIFIED_ORDER, ORGANIC
verificationSource	string|null	How verification was obtained
isAnonymous	boolean	Whether the reviewer chose to remain anonymous
reviewerName	string|null	Reviewer's display name on Trustpilot
reviewerReviewCount	number|null	Total reviews written by this reviewer
reviewerLocation	string|null	Reviewer's self-reported location (e.g. "London, GB")
reviewerCountryCode	string|null	ISO 2-letter country code of the reviewer
reviewerProfileUrl	string|null	Full URL to reviewer's Trustpilot profile
reviewSource	string|null	How the review was submitted (e.g. InvitationLink, Direct)
likes	number	Number of helpful votes the review received
reportCount	number	Number of times the review was reported
hasReply	boolean	Whether the company posted a reply to this review
replyText	string|null	Full text of the company reply (null if no reply)
replyDate	string|null	ISO 8601 date the company replied (null if no reply)
replyUpdatedDate	string|null	ISO 8601 date the reply was last edited (null if not edited)
productName	string|null	Product name if review is linked to a specific product
productUrl	string|null	URL to the product the review refers to
isPendingModeration	boolean	Whether the review is under moderation
contentHash	string	MD5 fingerprint of review text for change detection
source	string	Always "trustpilot.com"
scrapedAt	string	ISO 8601 timestamp of when this record was scraped

With includeCompanyInfo: true (default)

Field	Type	Description
companyId	string	Trustpilot business unit ID
companyName	string	Company display name on Trustpilot
companyDomain	string	Domain used to identify the company (e.g. amazon.com)
companyWebsite	string|null	Company's official website URL
companyTrustScore	number|null	Trustpilot TrustScore (e.g. 3.4)
companyStarRating	number|null	Average star rating rounded to nearest 0.5
companyTotalReviews	number	Total number of reviews the company has received
companyCategories	array	Business categories, e.g. ["Electronics & Technology"]
companyCountry	string|null	Company's country code
companyClaimed	boolean|null	Whether the company has claimed its Trustpilot profile
companyProfileUrl	string	Full URL to company's Trustpilot review page
companyCity	string|null	Company's city from their Trustpilot contact info
companyAddress	string|null	Company's street address from their Trustpilot contact info
companyZipCode	string|null	Company's postal code from their Trustpilot contact info
companyPhone	string|null	Company's public phone number from their Trustpilot contact info
companyEmail	string|null	Company's public email address from their Trustpilot contact info
companyIsClosed	boolean	Whether the company has permanently closed its Trustpilot profile
companyHasConsumerAlert	boolean	Whether Trustpilot has issued a consumer alert for this company
companyLocationsCount	number|null	Number of business locations (multi-location companies)
companyResponseRate	number|null	Percentage of reviews the company has responded to (0–100)
companyAvgResponseDays	number|null	Average days the company takes to reply to a review

Sample output record

{
  "id": "65a1f2c3d4e5f6a7b8c9d0e1",
  "url": "https://www.trustpilot.com/reviews/65a1f2c3d4e5f6a7b8c9d0e1",
  "title": "Excellent customer support",
  "text": "Had an issue with my order and the support team resolved it within minutes. Very impressed with the quick response and professional handling.",
  "rating": 5,
  "publishedAt": "2024-03-15T09:42:00.000Z",
  "updatedAt": null,
  "experienceDate": "2024-03-14T00:00:00.000Z",
  "language": "en",
  "isVerified": true,
  "verificationLevel": "VERIFIED_ORDER",
  "verificationSource": "AUTOMATIC",
  "isAnonymous": false,
  "reviewerName": "Sarah Mitchell",
  "reviewerReviewCount": 23,
  "reviewerLocation": "Manchester, GB",
  "reviewerCountryCode": "GB",
  "reviewerProfileUrl": "https://www.trustpilot.com/users/sarah_mitchell_uk",
  "reviewSource": "InvitationLink",
  "likes": 4,
  "reportCount": 0,
  "hasReply": true,
  "replyText": "Thank you Sarah! We're glad we could resolve your issue quickly. Please don't hesitate to reach out again.",
  "replyDate": "2024-03-15T14:20:00.000Z",
  "replyUpdatedDate": null,
  "productName": null,
  "productUrl": null,
  "isPendingModeration": false,
  "contentHash": "a1b2c3d4e5f6a7b8",
  "source": "trustpilot.com",
  "scrapedAt": "2024-06-01T08:15:32.000Z",
  "companyId": "4a35a40700006400050db8cc",
  "companyName": "Example Shop",
  "companyDomain": "exampleshop.com",
  "companyWebsite": "https://www.exampleshop.com",
  "companyTrustScore": 4.2,
  "companyStarRating": 4,
  "companyTotalReviews": 12450,
  "companyCategories": ["Ecommerce & Shopping"],
  "companyCountry": "NL",
  "companyCity": "Utrecht",
  "companyAddress": "Papendorpseweg 100",
  "companyZipCode": "3528BJ",
  "companyPhone": "030 - 310 4999",
  "companyEmail": "klantenservice@bol.com",
  "companyClaimed": true,
  "companyProfileUrl": "https://www.trustpilot.com/review/exampleshop.com"
}

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Examples

Scrape the 100 most recent reviews for a company:

{
  "domain": "amazon.com",
  "maxResults": 100,
  "sortBy": "recency"
}

Scrape only 1-star and 2-star English reviews for competitor analysis:

{
  "domain": "competitor.com",
  "filterStars": [1, 2],
  "filterLanguage": "en",
  "maxResults": 500
}

Scrape multiple companies using direct URLs:

{
  "startUrls": [
    { "url": "https://www.trustpilot.com/review/amazon.com" },
    { "url": "https://www.trustpilot.com/review/ebay.com" },
    { "url": "https://www.trustpilot.com/review/etsy.com" }
  ],
  "maxResults": 200,
  "includeCompanyInfo": true
}

Daily feed — only new verified reviews from the last 30 days (schedule daily):

{
  "domain": "mycompany.com",
  "filterDateRange": "last30days",
  "verifiedOnly": true,
  "skipReposts": true,
  "maxResults": 1000
}

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💰 Pricing

$0.49 per 1,000 results — you only pay for successfully extracted reviews. Failed requests and skipped reposts are never charged.

Results	Cost
100	~$0.05
1,000	~$0.49
10,000	~$4.90
100,000	~$49.00

Flat-rate alternatives typically charge $29–$79/month regardless of usage.

Use the Max results cap in the input to control your spend exactly.

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Performance

Run size	Time
20 reviews (1 page)	~20 seconds
100 reviews (5 pages)	~50 seconds
1,000 reviews	~4–6 minutes
5,000 reviews	~20–30 minutes

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Known limitations

• Star-bucket pagination: When no star filter is set, a single company run is capped at 200 reviews (the Trustpilot web interface limit). To extract more, set filterStars to a subset of stars — each star bucket gives up to 200 reviews, enabling up to 1,000 total.
• Very high-volume companies: Companies with tens of thousands of reviews may require multiple targeted runs using star and language filters.
• Review text language: filterLanguage filters by the review's detected language. A reviewer writing in a non-native language may appear in the unexpected bucket.
• Moderated reviews: Reviews under moderation (isPendingModeration: true) are included but may be removed from Trustpilot before you use the data.

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Technical details

• Source: trustpilot.com — global consumer review platform with 70M+ reviews
• Memory: 1024 MB
• Dedup storage: KeyValueStore trustpilot-scraper-dedup
• Retry: Automatic retry on network errors, exponential backoff, 3 attempts per request

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Additional services

Need a custom actor, additional filters, scheduled runs, or integration support? Send an email to info@unfencedgroup.nl — we build on request.

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Part of the Unfenced Group scraper portfolio — 50+ markets covered. Built by unfenced-group · Issues? Open a ticket or send a message.