BBB Scraper (Reviews, Complaints and Grades, No Login)
Pricing
from $0.28 / 1,000 reviews
Scrape BBB reviews, customer complaints and business profiles: stars, review text, business replies, complaint type and status, BBB grade, accreditation and years in business. Rank any business against its local rivals and get only new reviews on schedules. No login. From $0.50 per 1,000 rows.
All dates are UTC. Build numbers are the Apify build that shipped the change.
All additions. Existing inputs, defaults, fields and prices are unchanged.
benchmarkCompetitors, off by default), with Competitors to compare (competitorsToCompare, 3 to 25, default 10) and Also return the competitors' business rows (includeCompetitorRows). One new benchmark row per business: overall rank among competitors with the same BBB category in the same city ("5 of 11"), rank and percentile for BBB grade, stars, complaints closed in the last 12 months, share of complaints answered and resolved and days to first reply, 2 to 4 plain-English highlights and the competitor list. Charged as a new benchmark event ($0.04 per row on Free and Starter, $0.03 Scale, $0.022 Business) that starts on 2026-11-04 (Apify requires two weeks' notice for a price change); before then a run with the option on skips the benchmark, says so and charges nothing for it.includeSummary) gain complaintThemesByMonth, risingThemes and themeSummary, worked out from the complaints already read. No extra pages and no new charge.licenseExpiringWithinDays, 1 to 365). Returns only business rows with a licence expiring in that window or expired in the last 30 days, with licenseExpiresInDays, licenseStatus, licenseAgencies and expiringLicenses. Non-matching businesses are not returned or charged. Opens each business's page and skips reviews, complaints and summaries.includeSummary, off by default, so existing runs are unchanged). Each business gets one summary row worked out from the reviews and complaints the run read: complaints per month for the last 12 months, last 90 days against the 90 before, the share the business answered and resolved (BBB's own statuses), median and 90th-percentile days to its first reply, top 5 complaint types, average stars, star mix, review reply rate and reviews per month, with BBB grade, accreditation and years in business. periodFrom, periodTo and basis say what the numbers come from. Months the run didn't read back to are null, not 0. Counts only: no consumer names or text.latitude and longitude (business pages and search results), licenses (number, agency and expiry of each licence BBB lists) and searchLocation.***** A *****) now read [name removed]. The same goes for review text and replies. Business names are kept.onlyNew memory store opens safely and only when onlyNew is on.onlyNew for schedules. $0.50 per 1,000 rows.