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from $0.28 / 1,000 reviews

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BBB Scraper (Reviews, Complaints and Grades, No Login)

Try for free

Scrape BBB reviews, customer complaints and business profiles: stars, review text, business replies, complaint type and status, BBB grade, accreditation and years in business. Rank any business against its local rivals and get only new reviews on schedules. No login. From $0.50 per 1,000 rows.

Pricing

from $0.28 / 1,000 reviews

Rating

0.0

(0)

Developer

locaihost data

Actor stats

Bookmarked

Total users

Monthly active users

2 days ago

Last modified

categories

Optional

BBB categories

Type:array | null

primaryCategory

Optional

Main category

Type:string | null

address

Optional

Street address the business lists

Type:string | null

city

Optional

City

Type:string | null

zipCode

Optional

ZIP or postal code

Type:string | null

state

Optional

State or province code

Type:string | null

country

Optional

US or CA

Type:string | null

Optional

The e-mail address the business publishes on BBB, if any

Type:string | null

phone

Optional

The phone number the business publishes on BBB

Type:string | null

isClaimed

Optional

Not given by BBB (null)

Type:boolean | null

isClosed

Optional

True when BBB says the business is out of business

Type:boolean | null

bbbRating

Optional

BBB letter grade, A+ to F, or NR

Type:string | null

isAccredited

Optional

True when the business is BBB accredited

Type:boolean | null

accreditedSince

Optional

Accreditation date (YYYY-MM-DD)

Type:string | null

businessStartedAt

Optional

When the business started, per BBB (YYYY-MM-DD)

Type:string | null

yearsInBusiness

Optional

Years in business, per BBB

Type:integer | null

complaintCount

Optional

Complaints BBB counts for the business (BBB stops counting at 10,000)

Type:integer | null

complaintsClosedLast12Months

Optional

Complaints closed in the last 12 months

Type:integer | null

complaintsClosedLast3Years

Optional

Complaints closed in the last 3 years

Type:integer | null

legalEntityType

Optional

Corporation, LLC, sole proprietorship and so on

Type:string | null

employees

Optional

Number of employees, per BBB

Type:integer | null

alertCount

Optional

Alerts BBB shows on the profile, such as government actions

Type:integer | null

localBbb

Optional

The local BBB that covers the business

Type:string | null

latitude

Optional

Where BBB places the business on its map. BBB rounds many to 2 decimals (about 1 km, often the city centre), so treat it as approximate

Type:number | null

longitude

Optional

Where BBB places the business on its map. BBB rounds many to 2 decimals (about 1 km, often the city centre), so treat it as approximate

Type:number | null

licenses

Optional

Licences BBB lists for the business: number, issuing agency and expiry date (expiresAt). Empty when BBB lists none; null on search rows unless Full details is on

Type:object[] | null

searchLocation

Optional

The search location that found the business; null for business links

Type:string | null

source

Optional

How a business row was found: company (your link) or search

Type:string | null

query

Optional

The search, for business rows found by one

Type:string | null

rank

Optional

Position in the search results, 1-based

Type:integer | null

reason

Optional

Why a free row came back: not-found, no-results, invalid-input

Type:string | null

message

Optional

What to change (free rows)

Type:string | null

input

Optional

What you typed that produced the row

Type:string

scrapedAt

Optional

When the run read the page (ISO 8601)

Type:string

periodFrom

Optional

Summary rows: first day the numbers cover (YYYY-MM-DD); null when the business has no reviews or complaints on BBB

Type:string | null

periodTo

Optional

Summary rows: last day the numbers cover, the day of the run (YYYY-MM-DD)

Type:string | null

basis

Optional

Summary rows: how many complaints and reviews the numbers come from and how far back, so small samples are obvious Benchmark rows: how the competitors were chosen and measured

Type:string | null

complaintsRead

Optional

Summary rows: complaints this run read for the business (null when complaints were not read)

Type:integer | null

complaintsComplete

Optional

Summary rows: true when every complaint BBB shows was read, so quiet months are real zeros

Type:boolean | null

complaintsFrom

Optional

Summary rows: complaint numbers are complete from this day (YYYY-MM-DD)

Type:string | null

complaintsByMonth

Optional

Summary rows: complaints filed in each of the last 12 calendar months, oldest first: month (YYYY-MM), count (null when the run didn't read back that far), partial (the read starts mid-month). The current month is month to date

Type:object[] | null

complaintsLast90Days

Optional

Summary rows: complaints filed in the last 90 days; null when the read doesn't reach back that far

Type:integer | null

complaintsPrior90Days

Optional

Summary rows: complaints filed in the 90 days before those; null when the read doesn't reach back that far

Type:integer | null

complaintTrendPct

Optional

Summary rows: change from the prior 90 days to the last 90, in percent (null when either is unknown or the prior count is 0)

Type:number | null

complaintsAnsweredShare

Optional

Summary rows: share (0 to 1) of complaints read that the business responded to: a public reply, or BBB status Resolved, Answered or Unresolved

Type:number | null

complaintsResolvedShare

Optional

Summary rows: share (0 to 1) with BBB status Resolved

Type:number | null

complaintsAnsweredNotResolvedShare

Optional

Summary rows: share (0 to 1) with BBB status Answered (the business responded; the customer didn't accept or didn't reply)

Type:number | null

complaintsUnresolvedShare

Optional

Summary rows: share (0 to 1) with BBB status Unresolved or Unanswered

Type:number | null

complaintStatusCounts

Optional

Summary rows: complaints read per BBB status, as BBB spells it

Type:object | null

medianResponseDays

Optional

Summary rows: median days from a complaint being filed to the business's first public reply

Type:number | null

p90ResponseDays

Optional

Summary rows: 90th percentile of those days

Type:number | null

topComplaintTypes

Optional

Summary rows: up to 5 most common complaint types among complaints read: complaintType, count

Type:object[] | null

reviewsRead

Optional

Summary rows: reviews this run read for the business, including any the stars or replies filter left out of the output (null when reviews were not read)

Type:integer | null

reviewsComplete

Optional

Summary rows: true when every review BBB shows was read

Type:boolean | null

reviewsFrom

Optional

Summary rows: review numbers are complete from this day (YYYY-MM-DD)

Type:string | null

averageStars

Optional

Summary rows: average stars of the reviews read

Type:number | null

starCounts

Optional

Summary rows: reviews read per star rating, keys "1" to "5"

Type:object | null

reviewsRepliedShare

Optional

Summary rows: share (0 to 1) of reviews read with a business reply

Type:number | null

reviewsByMonth

Optional

Summary rows: reviews published in each of the last 12 calendar months, same shape as complaintsByMonth

Type:object[] | null

complaintThemesByMonth

Optional

Summary rows: the last 12 months, oldest first, each {month (YYYY-MM), types (complaint counts per BBB complaint type, null when the run didn't read back that far), partial}

Type:object[] | null

risingThemes

Optional

Summary rows: complaint types whose last-90-day count is at least double the 90 days before and at least 3, each {complaintType, last90Days, prior90Days}. An empty list means none; null means the read doesn't reach back 180 days

Type:object[] | null

themeSummary

Optional

Summary rows: one plain sentence on the most common complaint type and any rising types

Type:string | null

cohortScope

Optional

Benchmark rows: where the competitors are, like "Austin, TX" (or the state, when the city had fewer than 3)

Type:string

competitorsCompared

Optional

Benchmark rows: how many local competitors with the same BBB category were compared

Type:integer

rankOverall

Optional

Benchmark rows: overall position among the business and its competitors, like "3 of 11" (1 is best); null when too little data to rank

Type:string | null

overallRank

Optional

Benchmark rows: the business's overall rank, 1 is best

Type:integer | null

overallOf

Optional

Benchmark rows: how many businesses (including this one) were ranked overall

Type:integer

overallPercentile

Optional

Benchmark rows: 0 to 100, the share of competitors the business beats overall (ties count half)

Type:integer | null

benchmarkMetrics

Optional

Benchmark rows: one entry per measure (grade, stars, complaintsLast12Months, answeredShare, resolvedShare, avgResponseDays): value, rank (1 is best), of, percentile (0 to 100), betterThan, tiedWith, worseThan, cohortMedian, higherIsBetter. rank is null when fewer than 3 businesses have a figure

Type:object[] | null

highlights

Optional

Benchmark rows: 2 to 4 plain sentences, like "Slower to reply than 8 of 10 local competitors (6 days on average)"

Type:string[] | null

cohort

Optional

Benchmark rows: the competitors, best overall first: name, url, grade, stars, complaintsLast12Months, avgResponseDays, isAccredited, overallRank. Their business rows are only returned with includeCompetitorRows

Type:object[] | null

licenseExpiresInDays

Optional

Licence expiry watch, business rows: days until the soonest matching licence expires (negative = already expired, up to 30 days ago)

Type:integer | null

licenseStatus

Optional

Licence expiry watch, business rows: "expiring", or "expired-recently" when a matching licence ended in the last 30 days

Type:string | null

licenseAgencies

Optional

Licence expiry watch, business rows: the bodies that issued the matching licences

Type:string[] | null

expiringLicenses

Optional

Licence expiry watch, business rows: only the matching licences: number, agency, expiresAt, expiresInDays

Type:object[] | null

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scraped

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(1)

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