Better Business Bureau (BBB) Agent Scraper

This scraper collects complaints from bbb.org

Instructions

Enter url and run. This is the URL of the business page on the BBB.

Sample Output

1{
2ID: "1216_1077592_23004327",
3Type: "Service or Repair Issues",
4Status: "Answered",
5Date: "2025-02-28",
6Text: "My date of travel was 2/28/25 from ******* to ***********. At about 4am (15 minutes before departure) was notified there was over a 4 hour delay because a driver called out. This delay would cause me to miss the connection to ***********. Notified Flixbus and was told best they could do is cancel the ticket and I'd find my own way. Other than that I'd have to arrive 24 hours later with no food or place to stay. I'd had a stoke in November of the past year which was now putting me in a medical crisis as I could not just be sleeping in a bus station due to their delay. I was told to get on the delayed bus and go to *********** FL and they'd figure something out. I kept trying to ask when would I arrive at my destination but go no answers only hung up on.  When I arrived in ***********, I had nowhere to stay and nothing to eat and was told to wait till the next day to catch a ride. Was left as if I was a homeless with no solution. I'm looking for a lawyer for putting me in a medical emergency as I'd just had a stroke 3 months ago",
7Response Date: "2025-03-03",
8Response Text: "Hello, ******:<br><br>Thank you very much for reaching out to us via the Better Business Bureau regarding your recent FlixBus experience. Customer feedback is critical to our operation as it allows us to constantly evaluate our Bus Operators' product, service and operations. We truly apologize that your recent experience fell short of your expectations.<br><br>After reviewing your case, we apologize to learn that you missed your interconnecting bus and were unable to continue travel to your ticketed destination. We deeply regret any inconvenience or frustrations caused. Delays are often due to circumstances beyond Bus Operators' control such as traffic congestion, accidents, weather, construction projects, detours and the like. Rest assured, Bus Operators always strive for safe, on-time performance whenever possible. We regret that this was not the case for this trip.<br><br>Per our Passenger Rights, when this happens, customers are permitted to take a hotel night up to $80 USD/night, assuming they travel via Flix/Greyhound at the next available opportunity. Alternatively, the customer may be ticketed back to their point of origin or withdraw from the trip and claim a refund for the segments not taken. As it appears that you were unable to continue, <strong>we have proceeded with a refund of your fare ($136.97 USD)&nbsp;back to your original method of payment.&nbsp;</strong><em>Please allow 3-5 business days for this credit to appear on your statement.</em><br><br><strong>As a gesture of goodwill, please accept a voucher valid for 25% off your next FlixBus/Greyhound journey, valid anywhere in our growing, International bus/train network for a period of 3 (three) months from the date of this message.</strong> This voucher has no cash value and cannot be sold, but can certainly be gifted to friends/family. To redeem, simply enter the voucher code [ ***sent via email*** ] in the appropriate field prior to completing your next FlixBus/Greyhound booking. <em>Kindly note, the voucher code only works once and supplementary redemption is not possible.</em><br><br>In closing, we're confident that your experience was the extreme exception and not the standard. We look forward to an opportunity to restore your trust in our ************* service and turn this 'ow' into a 'WOW' on your next journey.<br><br>Warmest Regards,<br><br>****** *.<br>Sr. Manager, Customer Service<br>********************, ****",
9Response Type: "business"
10}

Data dictionary

[ID] Unique ID for complaint [Type] Type of complaint [Status] Complaint status [Date] Date of complaint [Text] Original complaint text [Response Date] Date of response to complaint [Response Text] Complaint response text [Response Type] Type of response type (e.g. response from Business)

##Trial users

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Support

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