SmartCustomer (Sitejabber) Reviews Scraper

Extract business reviews from SmartCustomer (formerly Sitejabber): company, domain, category, star rating, average rating, review count, review title, text and date. A Trustpilot alternative source for reputation and competitor tracking.

What data does SmartCustomer (Sitejabber) Reviews Scraper extract?

Field	Description
url	Absolute URL of the business review page on SmartCustomer/Sitejabber
company	Business or brand name
domain	Business website domain taken from the review page URL
category	Category name when scraping a category listing
rating	Star rating (1-5) of the individual review
averageRating	Average star rating of the business
reviewCount	Total number of reviews for the business
reviewTitle	Headline of the review
reviewText	Body text of the review
reviewDate	Review publication date (ISO 8601)
sourceUrl	Listing page the record was scraped from

Use cases

• Track star ratings and new reviews of your own e-commerce brand alongside Trustpilot data
• Benchmark competitors' average rating and review volume within a category
• Feed negative review headlines into a reputation-alerting dashboard
• Build sentiment-analysis training sets from real customer reviews of online stores
• Discover top-rated merchants in a category for partnership or lead lists

How to use it

1. Fill in the input fields (or keep the prefilled example).
2. Set Max results to cap the run size and cost.
3. Click Start and download results as JSON, CSV, Excel or via the API.

Input

Input	Description
category	SmartCustomer category slug, for example 'clothing-apparel', 'marketplace' or 'electronics'. You can also paste a full category URL. Leave empty to scrape the latest reviews feed on the homepage.
page	Listing page number to start from. This only applies to category pages.
maxItems	Maximum number of results.
maxPages	Maximum number of pages to load.

Output example

[
  {
    "url": "https://www.sitejabber.com/reviews/porchpotty.com",
    "company": "Porch Potty",
    "domain": "porchpotty.com",
    "category": null,
    "rating": 4.0,
    "averageRating": null,
    "reviewCount": null,
    "reviewTitle": "Good customer service",
    "reviewText": "After some initial glitches due to some broken parts (mostly cosmetic), we were able to repair our Porch Potty and install it on our back patio. Customer Service gave us some hints on using the Porch Potty with a dog that is already potty-trained. Our dog is somewhat finicky about where she is willing to go potty. I think that she'll adapt with additional practice, and her puppy will use it without a lot of coaxing, as he is still potty-training. The Customer Service reps are very responsive and helpful.",
    "reviewDate": null,
    "sourceUrl": "https://www.smartcustomer.com/"
  },
  {
    "url": "https://www.sitejabber.com/reviews/fashionnova.com",
    "company": "FashionNova",
    "domain": "fashionnova.com",
    "category": null,
    "rating": 1.0,
    "averageRating": null,
    "reviewCount": null,
    "reviewTitle": "Terrible service!",
    "reviewText": "Their customer service agents (if any) reply using templates that are unrelated to your question(s). They provide you with unhelpful answers which makes you wonder if anyone is really at the other end of the line. Plus, they use unreliable delivery services. Currently experiencing a delivery delay (hopefully a delay) with my last order. I reached out to them and they made no effort to look into the issue or communicate with this third party that they choose to do business with...My parcel has been in transit for 7 business days now. They referred me to the carrier... and how convenient was it to find out that the carrier's \"Contact us\" section doesn't work!",
    "reviewDate": null,
    "sourceUrl": "https://www.smartcustomer.com/"
  }
]

Pricing

Pay per result: $2.00 per 1,000 results. Platform usage is included. Runs stop at Max results, so cost is predictable.

Is it legal to scrape this site?

This Actor extracts only publicly available, non-personal information from sitejabber.com. It does not log in or bypass access controls. Make sure your use of the data complies with the site's terms and the laws that apply to you.

Reliability

This Actor is checked automatically several times a day. When the website changes its layout, the extractor is repaired and re-tested against the same output fields, so your integrations keep working.