not getting output data for runs

Hi Xperium, thanks for opening this issue and providing the relevant run IDs!

The current output UI is getting some work done on this, but quick TLDR, just click on “All fields”. Even better in the JSON form.

You will find a new “error” field, which is not a part of the standard output. We output this field whenever a user input is incorrect and would otherwise lead to 0 results. In your case for example, you've provided a hotel which didn't have any relevant reviews for your lastReviewDate of 2024-07-17 at the time of the scrape.

The error result from your run looks like this:

1[
2  {
3    "error": "No relevant reviews found for the provided location. Please check your review filtering options.",
4    "input": "https://www.tripadvisor.in/Hotel_Review-g1945483-d1111763-Reviews-Heritage_Village_Resort_Spa_Manesar-Manesar_Gurgaon_District_Haryana.html",
5    "placeInfo": {
6      "id": "1111763",
7      "name": "Heritage Village Resorts & Spa, Manesar",
8      "rating": 4.5,
9      "numberOfReviews": 2913,
10      "locationString": "Gurugram (Gurgaon), Gurgaon District, Haryana",
11      "latitude": 28.366858,
12      "longitude": 76.93996,
13      "webUrl": "https://www.tripadvisor.com/Hotel_Review-g297615-d1111763-Reviews-Heritage_Village_Resorts_Spa_Manesar-Gurugram_Gurgaon_Gurgaon_District_Haryana.html",
14      "website": "https://www.heritagevillageresorts.com/heritage-village-resort-spa-manesar/",
15      "address": "Naharpur Road Nh-8, Gurugram (Gurgaon) 122050 ... [trimmed]

We have some issues with user's not being able to closed issues, so I will leave this open just in case. Please close the issues if everything has been resolved for you :) Thanks!

Hi Lukas, thanks for the prompt reply. https://www.tripadvisor.in/Hotel_Review-g1945483-d1111763-Reviews-Heritage_Village_Resort_Spa_Manesar-Manesar_Gurgaon_District_Haryana.html this is the url and last review date is 17/07/2024 and i can see there are reviews on 17th then why didn't we get any results

Hmm, that's weird, I see the problem now, but it looks like a problem on TripAdvisor's side. Running the scraper today, it clearly extracts all of the relevant reviews. It's hard to tell now what happened there on the 19th, when you ran the scraper. But there should be nothing preventing the scraper from extracting the reviews, if they are on TripAdvisor.

My guess is that those reviews were somehow added a few days later than when they were actually posted? Maybe they were flagged by TripAdvisor, and they had to manually review them, afterward they approved them and the date stayed as the original one?

I've manually ran the last review date for some hotels now, but it has worked as expected with no issues...

ok, I will monitor the runs for sometime and will ping you here if I find something of such sort again, or else will close the issue.

Hey I have encountered the same issue with other runs, the reviews are there on website but didn't get them in the results -

actor run ids - thMaB8sPJHAcBBndB ,Ihgre351J6f70WF4g . You can use these 2 run ids to debug.

Please see how we can overcome this issue.

Hi again, thanks for providing some runs where this issue occurred!

I've queried your profile for more runs for this hotel and found these very interesting few:

• 2024-07-27T01:46:02.084Z (6OIqKHSeMmdp4sred): 3 reviews from 25th, no 26th nor 27th
• 2024-07-27T13:45:59.870Z (7wk11Y09Flcic8V2D): 1x 26th, 1x 27th
• 2024-07-28T01:45:58.419Z (OOkSqSgFKKNNhNFUJ): 2x 26th, 1x 27th

Clearly, between 2024-07-27T01:46:02.084Z and 2024-07-27T13:45:59.870Z a review was added to the past “from” the 26th. Between 2024-07-27T13:45:59.870Z and 2024-07-28T01:45:58.419Z another review was added to the past from the 26th. And to match even more, the latter 26th review was scraped and is placed on the website in a further order than the first 26th one, thus meaning that it's “older”.

I'm still convinced that this is a problem on TripAdvisor's side, and the data we scrape is exactly what is found on the website at that time. If you really want to test this, you can set up a job that will simply take a snapshot of the hotel page at certain times, and later compare it with the scraped data. However, I think you would just come up to the same conclusion as I do.

In fact, I've just tested it myself, creating a new review doesn't immediately add it to the website. This is my pending review: https://www.tripadvisor.com/ShowUserReviews-g297628-d26300342-r962574288-Bloom_Hub_ORR_Marathahalli-Bengaluru_Bangalore_District_Karnataka.html

I hope this helps, thanks!