DACH Reputation Scraper — Trusted Shops, ProvenExpert & eKomi

Give it a company's own website domain and get back that company's reputation across the three German-market review platforms it appears on — average ratings, review counts, per-criteria marks and full review text — with the same business matched across platforms so you can compare like for like.

Why use this scraper?

• One domain in, every platform out. Paste otto-office.com. The actor resolves that company on each platform with a public lookup, no profile IDs to hunt down.
• The same company, matched across platforms. Each business row carries a rating weighted across every platform it was found on, plus ratingByPlatform so a divergence between them stays visible rather than being averaged away.
• Auditable matching. Every match records matchConfidence and matchSignals, so you can see it was joined on a shared domain rather than on a guess. Matches are never asserted silently.
• Numbers that are honest about their scope. Trusted Shops publishes a rolling 12-month window; the lifetime total is carried separately as lifetimeReviewCount and never conflated. OTTO Office reads 4,529 in the window against 105,570 lifetime.
• Per-criteria marks. Trusted Shops scores DELIVERY, GOODS and SERVICE separately — useful when an overall 4.7 hides a delivery problem.
• No proxy required. Every supported platform serves direct requests.
• eKomi resolved from the domain too. eKomi publishes no directory or sitemap, so the actor derives the account from the domain and then verifies the certificate names that domain before trusting it.

Overview

Platforms	Trusted Shops, ProvenExpert, eKomi
Entry points	Company website domain, or a direct profile URL / ID
Row types	business (matched company), profile (per platform), review
Proxy	Not required

How it works

1. Resolve. A domain is looked up on every platform offering a public lookup. Trusted Shops returns each market variant separately — otto-office.com yields German, Belgian-Dutch and Belgian-French shops, which are genuinely different shops with different ratings.
2. Fetch. Each profile is pulled with its ratings, counts and reviews. A platform that fails is reported and skipped; losing one never costs you the others.
3. Match. Profiles are clustered into companies on shared identity signals, domain first.
4. Emit. One business row per company, one profile row per platform, and the reviews.

Supported inputs

Input	Example
Company domain	otto-office.com
ProvenExpert profile	https://www.provenexpert.com/{slug}/
eKomi certificate	https://www.ekomi.de/bewertungen-{account}.html
Trusted Shops profile	https://www.trustedshops.de/bewertung/info_{TSID}.html (or .com/buyerrating/, .fr/evaluation/)
Bare Trusted Shops ID	X507F9B7DFF6E66ACED13EDB990A7B6BA

Use cases

• Reputation monitoring — track one company's score across platforms on a schedule and alert on movement.
• Competitive benchmarking — compare a set of competitors on a single weighted number, with the per-platform detail underneath.
• Due diligence — verified-purchase flags, merchant reply behaviour and the gap between order date and review date show how a business actually operates.
• Complaint mining — pull the low-star reviews across every platform at once for sentiment and root-cause work.

Input configuration

{
    "companyDomains": ["otto-office.com"],
    "profileUrls": ["https://www.provenexpert.com/andre-grosse-digitalmarketing-street/"],
    "includeReviews": true,
    "maxReviewsPerCompany": 100,
    "maxItems": 1000
}

Ratings-only monitoring across many companies, which is far cheaper:

{ "companyDomains": ["otto-office.com", "thomann.de"], "includeReviews": false }

Field	Type	Description
companyDomains	array	Company websites to resolve on every platform with a public lookup.
profileUrls	array	Direct profile URLs or IDs, for platforms with no public lookup.
includeReviews	boolean	Pull review text as well as company and profile rows. Default true.
maxReviewsPerCompany	integer	Cap per company per platform. Default 100.
maxItems	integer	Total rows across every type. Default 1000.
proxy	object	Optional; only useful for very large runs.

Output overview

rowType	One per	Carries
business	Matched company	Weighted rating, total ratings, platforms, match confidence and signals, per-platform ratings, profile URLs
profile	Platform per company	That platform's rating, counts, distribution, criteria marks, address, and its stated limits
review	Review	Rating, title, text, author, date, verified flag, merchant reply

Output samples

Business row:

{
    "rowType": "business",
    "key": "otto-office.com",
    "name": "OTTO Office Deutschland",
    "websiteDomain": "otto-office.com",
    "platforms": ["trustedshops", "provenexpert"],
    "matchConfidence": "high",
    "matchSignals": ["domain:otto-office.com", "phone:8007779997"],
    "weightedRating": 4.7,
    "totalRatings": 4529,
    "ratingByPlatform": { "trustedshops": 4.7, "provenexpert": 4.6 },
    "profileUrls": { "trustedshops": "https://www.trustedshops.de/bewertung/info_X507F9B7DFF6E66ACED13EDB990A7B6BA.html" }
}

Profile row:

{
    "rowType": "profile",
    "platform": "trustedshops",
    "name": "OTTO Office Deutschland",
    "averageRating": 4.7,
    "reviewCount": 4529,
    "lifetimeReviewCount": 105570,
    "ratingDistribution": { "1": 115, "2": 44, "3": 103, "4": 548, "5": 3729 },
    "criteriaRatings": { "DELIVERY": 4.7, "GOODS": 4.7, "SERVICE": 4.7 },
    "limits": ["Trusted Shops publishes only the rolling 12-month window: 4529 of 105570 lifetime reviews are reachable"]
}

Review row:

{
    "rowType": "review",
    "platform": "provenexpert",
    "companyName": "André Große – DIGITALMARKETING STREET",
    "rating": 5,
    "text": "Wer einen langjährig erfahrenen Profi im Digitalmarketing an der Seite sucht, ist bei André Große genau richtig.",
    "authorName": "Sonja Förste",
    "reviewDate": "2025-02-04T00:00:00.000Z",
    "isVerified": null
}

Key output fields

• matchConfidence — high (matched on a shared domain), medium (phone, or name plus a location), low (one weak signal — worth checking), single (found on one platform only, so nothing was matched).
• weightedRating vs ratingByPlatform — the weighted mean across platforms, and the underlying per-platform scores it came from.
• reviewCount vs lifetimeReviewCount — what is reachable versus what the company has accumulated. Do not present the first as a company's total.
• criteriaRatings — per-criterion marks where the platform publishes them (Trusted Shops: DELIVERY, GOODS, SERVICE).
• limits — what a given platform could not supply for this company, and why. A null field plus an empty limits means the company genuinely has no value; a null field with a limit means the platform does not publish it.

FAQ

Why do I get several companies for one domain? Trusted Shops runs many merchants as a separate shop per market. otto-office.com is three shops — German, Belgian-Dutch, Belgian-French — with genuinely different ratings (4.7, 4.28, 4.36). They are not merged because they are not the same shop.

Why is authorName empty on many Trusted Shops reviews? Only reviewers who made their consumer profile public expose a name — roughly a quarter in sampling. The site shows "Community Member" for the rest; this actor returns null so you can filter on the field directly.

How many reviews can I get? Trusted Shops serves its full rolling 12-month window. ProvenExpert publishes at most 20 per company and eKomi at most 10 on the certificate; both say so in that profile's limits, alongside the true total.

Why does an eKomi lookup sometimes find nothing when the company shows an eKomi seal? Some seals link to a certificate that no longer exists. The actor confirms a certificate actually names the domain before accepting it, because eKomi serves an empty page rather than a 404 for a dead account — matching on the guess alone would attach one company's reviews to another.

Are older reviews available? No. Both platforms only publish a recent window. Run on a schedule to build an archive over time.

Do I need a proxy? No.

Support & feature requests

Open an issue on the actor's Issues tab in the Apify Console.

Additional services

Need this on a schedule, pushed to a webhook, S3 or Google Sheets, or joined with review data from another platform? Apify handles scheduling and delivery, and every run's dataset stays addressable over the API. For a custom variant — extra platforms, a different row shape — open an issue describing the output you want.

Explore more scrapers

• Trusted Shops Reviews Scraper — deep review history from Trusted Shops alone, with the full rolling window.
• Trustpilot Scraper — the English-language equivalent.
• Google Maps Reviews Scraper — local business reviews.
• G2 Scraper — software product reviews.

🤖 For AI Agents & LLM Apps

Compact reference for agents calling this actor via the Apify MCP server or the Apify API (actor: memo23/dach-reputation-scraper).

Purpose: Resolve a company's website domain to its reputation across Trusted Shops, ProvenExpert and eKomi — ratings, review counts, per-criteria marks and review text — with cross-platform matching.

Minimal input:

{ "companyDomains": ["otto-office.com"], "includeReviews": false }

Output: three row types keyed by rowType. business carries key, name, websiteDomain, platforms, matchConfidence, matchSignals, weightedRating, totalRatings, ratingByPlatform, profileUrls, limits. profile carries platform, platformId, name, averageRating, ratingCount, reviewCount, lifetimeReviewCount, ratingDistribution, criteriaRatings, address fields, limits. review carries platform, companyName, rating, title, text, authorName, reviewDate, replyText, replyDate, isVerified.

Behaviors an agent should know:

• One domain can produce several business rows. Trusted Shops runs a separate shop per market and they carry different ratings; do not collapse them.
• Never report reviewCount as a company's total. lifetimeReviewCount is frequently an order of magnitude larger (4,529 against 105,570 on OTTO Office).
• Check matchConfidence before treating a business row as one company. single means it was found on one platform, not that a match was weak.
• limits explains every gap. A null field with a matching limit is a platform restriction, not missing data.
• ProvenExpert caps at 20 reviews per company and eKomi at 10. ProvenExpert publishes no per-review id — dedupe those on author plus date plus text. eKomi publishes no reviewer name.
• authorName is null wherever the reviewer has no public profile.
• Set includeReviews: false to monitor ratings across many companies cheaply.
• Pay-per-event billing — see the Pricing tab.

⚠️ Disclaimer

This actor collects only publicly available data that anyone can see by visiting these review pages. It does not access private data, bypass authentication, or collect personal information beyond what reviewers chose to publish. Requests are limited to paths the target sites permit crawling. You are responsible for how you use the data — make sure your use complies with applicable law (GDPR, CCPA) and each site's terms. Requests to eKomi are limited to certificate pages, which its robots.txt permits. Not affiliated with or endorsed by Trusted Shops AG, Expert Systems AG (ProvenExpert), or eKomi.

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