Trustpilot Reviews Scraper

Scrape company reviews from Trustpilot with highly reliable structured data extraction. Uses Trustpilot's embedded JSON data for consistent results without fragile HTML parsing.

Features

• Reliable JSON parsing: Extracts data from Trustpilot's Next.js embedded JSON (not HTML scraping)
• Flexible input: Trustpilot URLs, company domains, or company name search
• Star filtering: Filter by any star rating (1-5)
• Language filtering: Scrape reviews in specific languages
• Sorting: Most recent or most relevant
• Rich review data: Title, text, rating, date, verified status, reviewer info, business replies
• Business info: Trust score, total reviews, category, claim status
• Sentiment analysis: Automatic positive/neutral/negative classification
• Summary statistics: Rating distribution, word frequency, country/language breakdown
• Pagination: Automatically pages through results (20 per page)

Input

Parameter	Type	Default	Description
companyUrls	array	[]	Trustpilot URLs or company domains
companyNames	array	[]	Company names to search
maxReviews	integer	100	Max reviews per company
sortBy	string	"recency"	Sort: recency, relevance
starFilter	string	"all"	Filter by star rating: all, 1-5
language	string	null	Language code filter (en, de, fr...)
generateSummary	boolean	true	Include summary statistics
proxyConfiguration	object	null	Proxy settings

Output

Each review includes:

{
    "company_name": "Amazon",
    "review_id": "abc123...",
    "title": "Great service",
    "text": "Full review text...",
    "rating": 5,
    "sentiment": "positive",
    "date": "2024-01-15",
    "date_experience": "2024-01-10",
    "reviewer_name": "John D.",
    "reviewer_country": "US",
    "reviewer_total_reviews": 5,
    "verified": true,
    "verification_source": "organic",
    "likes": 3,
    "language": "en",
    "reply_text": "Thank you for your feedback...",
    "reply_date": "2024-01-16",
    "review_number": 1
}

Use Cases

• Reputation monitoring: Track your company's Trustpilot score and reviews
• Competitor analysis: Compare review sentiment across competitors
• Customer feedback analysis: Identify common themes in customer complaints
• Market research: Understand industry-wide customer satisfaction
• Lead qualification: Evaluate potential partners/vendors by their reviews
• SEO/Content: Find authentic customer testimonials
• Due diligence: Assess company reputation before business decisions

Tips

• Use company domains (e.g., amazon.com) as input - they map directly to Trustpilot review pages
• Filter by starFilter: "1" to focus on negative feedback analysis
• Use language: "en" to get only English reviews for sentiment analysis
• For large scrapes (500+ reviews), enable proxy rotation