🗽 NYC 311 Service Requests Scraper

🚀 Export NYC 311 service requests in seconds. Pull from the 30M+ record official New York City Open Data feed by complaint type, agency, borough, status, ZIP, or date range. Get the full incident record with 44 fields per row including coordinates, address, agency assignment, opened and closed timestamps, status, and resolution. No login required.

🕒 Last updated: 2026-05-21 · 📊 44 fields per record · 🗽 30M+ total records · 🌆 5 boroughs · 🏛️ 19 city agencies

The NYC 311 Service Requests Scraper taps into the official New York City Open Data feed for 311 complaints and service requests, the same dataset published by NYC OpenData and used by urban analysts, journalists, and city government dashboards. The Actor returns up to 44 fields per record, including the complaint type and descriptor, the responding agency, the full incident address (street, cross streets, intersection, landmark, ZIP, borough), state-plane and WGS-84 coordinates, opened and closed timestamps, status, due date, and resolution description.

Coverage spans all five boroughs, every public-facing complaint type, and 19 responding city agencies including NYPD, HPD, DOT, DSNY, DEP, DOB, DOHMH, DPR, and more. The underlying dataset goes back over a decade and is refreshed continuously by the City of New York.

🎯 Target Audience	💡 Primary Use Cases
Urban analysts, civic-tech teams, journalists, real-estate platforms, policy researchers, smart-city vendors, neighborhood advocates	Noise-complaint heatmaps, rodent-sighting analysis, agency-response benchmarking, neighbourhood quality-of-life scoring, investigative journalism, real-estate due diligence

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📋 What the NYC 311 Service Requests Scraper does

One precise workflow with rich filters:

• 🚨 Pull recent or historical 311 records sorted by creation date (newest or oldest first).
• 🧰 Filter by complaint type (free-text, e.g. Noise - Residential, HEAT/HOT WATER, Illegal Parking).
• 🏛️ Filter by responding agency (19 enumerated NYC agencies).
• 🌆 Filter by borough (Manhattan, Brooklyn, Queens, Bronx, Staten Island).
• 🟢 Filter by status (Open, In Progress, Closed, Pending, Assigned, Started, Email Sent, Unspecified).
• 📅 Filter by opened-date range (openedFrom and openedTo).
• 📮 Filter by ZIP code for hyper-local analysis.

Each record includes location-resolved fields (lat/lon, state-plane X/Y, community board, BBL), opened and closed timestamps, due date, status progression, and the city's official resolution text.

💡 Why it matters: NYC 311 data is the canonical pulse of city life: noise, sanitation, housing, transit, and infrastructure complaints. Joining it to property data, demographic layers, or transit lines produces some of the most cited civic analytics anywhere in the United States.

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🎬 Full Demo

🚧 Coming soon: a 3-minute walkthrough showing how to go from sign-up to a downloaded 311 dataset.

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⚙️ Input

Input	Type	Default	Behavior
maxItems	integer	10	Records to return. Free plan caps at 10, paid plan at 1,000,000.
complaintType	string	""	Filter to a specific complaint type (free text).
agency	enum	Any	One of 19 NYC agency codes (NYPD, HPD, DOT, DSNY, DEP, DOB, etc.).
borough	enum	Any	One of the 5 boroughs.
status	enum	Any	Open, In Progress, Closed, Pending, Assigned, Started, Email Sent, Unspecified.
openedFrom	string	""	Earliest creation date (YYYY-MM-DD).
openedTo	string	""	Latest creation date (YYYY-MM-DD).
zip	string	""	Incident ZIP code.
sortOrder	enum	"newest"	Order by creation date: newest first or oldest first.

No login required. This Actor works against the city's public open-data feed straight away.

Example: latest 100 noise complaints in Manhattan.

{
    "maxItems": 100,
    "complaintType": "Noise - Residential",
    "borough": "MANHATTAN",
    "sortOrder": "newest"
}

Example: every illegal-parking complaint in Brooklyn during March 2026.

{
    "maxItems": 5000,
    "complaintType": "Illegal Parking",
    "borough": "BROOKLYN",
    "openedFrom": "2026-03-01",
    "openedTo": "2026-03-31"
}

⚠️ Good to Know: the city dataset is enormous (30M+ rows). Combining borough, agency, and a date range keeps result counts and run times manageable. For city-wide multi-year exports, expect runs that scale linearly with the requested record count.

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📊 Output

Each record contains up to 44 fields. Download as CSV, Excel, JSON, or XML.

🧾 Schema

Field	Type	Example
🆔 uniqueKey	string	"60123456"
🏷️ complaintType	string	"Noise - Residential"
📝 descriptor	string | null	"Loud Music/Party"
🏛️ agency	string	"NYPD"
🏷️ agencyName	string	"New York City Police Department"
🟢 status	string	"Closed"
📝 resolutionDescription	string | null	"The Police Department responded..."
🕒 resolutionActionUpdatedDate	ISO 8601 | null	"2026-05-19T22:18:00.000"
🕒 createdDate	ISO 8601	"2026-05-19T21:54:00.000"
🕒 closedDate	ISO 8601 | null	"2026-05-19T22:18:00.000"
🕒 dueDate	ISO 8601 | null	"2026-05-20T05:54:00.000"
🏠 locationType	string | null	"Residential Building/House"
📮 incidentZip	string | null	"10025"
🏠 incidentAddress	string | null	"123 W 100 ST"
🛣️ streetName	string | null	"W 100 ST"
🛣️ crossStreet1	string | null	"AMSTERDAM AVE"
🛣️ crossStreet2	string | null	"COLUMBUS AVE"
🛣️ intersectionStreet1	string | null	null
🛣️ intersectionStreet2	string | null	null
🏷️ addressType	string | null	"ADDRESS"
🏙️ city	string | null	"NEW YORK"
📍 landmark	string | null	null
🏢 facilityType	string | null	null
🗳️ communityBoard	string | null	"07 MANHATTAN"
🏷️ bbl	string | null	"1018850001"
🌆 borough	string	"MANHATTAN"
📍 xCoordinate	number | null	993456
📍 yCoordinate	number | null	228871
📍 latitude	number | null	40.7964
📍 longitude	number | null	-73.9692
🌳 parkBorough	string | null	"MANHATTAN"
🌳 parkFacilityName	string | null	null
🚖 vehicleType	string | null	null
🚖 taxiCompanyBorough	string | null	null
🚖 taxiPickupLocation	string | null	null
🌉 bridgeHighwayName	string | null	null
🌉 bridgeHighwayDirection	string | null	null
🛣️ roadRamp	string | null	null
🌉 bridgeHighwaySegment	string | null	null
📡 openDataChannelType	string | null	"PHONE"
🔗 recordUrl	string | null	"https://portal.311.nyc.gov/sr-step/?id=60123456"
🕒 scrapedAt	ISO 8601	"2026-05-20T00:00:00.000Z"

📦 Sample records

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✨ Why choose this Actor

	Capability
🗽	Canonical city feed. Pulls from NYC OpenData, the city's official open-data publication.
🧰	Rich record shape. Up to 44 fields including resolved address, coordinates, agency, status, due date, and resolution text.
🎯	Multi-dimensional filtering. Combine complaint type, agency, borough, ZIP, status, and date range in a single run.
🔁	Always live. Every run hits the current dataset, so brand-new complaints show up the same day they are filed.
📦	Big-export ready. Designed to paginate through millions of rows without hand-holding.
🆓	No login. No personal key, no signup loop, no quota juggling.
🔗	Deep links. Each record gets a clickable URL back to the official 311 portal.

📊 NYC 311 data is the canonical proxy for urban quality-of-life research and city-government accountability.

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📈 How it compares to alternatives

Approach	Cost	Coverage	Refresh	Filters	Setup
⭐ NYC 311 Scraper (this Actor)	$5 free credit, then pay-per-use	30M+ records, all boroughs	Live per run	type, agency, borough, status, ZIP, date	⚡ 2 min
Hand-rolled NYC OpenData integration	Engineering time	Same data, custom shape	Whatever you build	Whatever you build	🐢 Days
Static yearly CSV downloads	Free	Yearly snapshots	Stale	None	🕒 Hours
Commercial civic-data vendors	Subscription	Aggregated, second-hand	Vendor-decided	Vendor schema	⏳ Hours

Pick this Actor when you want clean, filtered NYC 311 records without writing a pagination harness yourself.

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🚀 How to use

1. 📝 Sign up. Create a free account with $5 credit (takes 2 minutes).
2. 🌐 Open the Actor. Go to the NYC 311 Service Requests Scraper page on the Apify Store.
3. 🎯 Set input. Pick complaint type, agency, borough, date range, and maxItems.
4. 🚀 Run it. Click Start and let the Actor collect your data.
5. 📥 Download. Grab your results from the Dataset tab as CSV, Excel, JSON, or XML.

⏱️ Total time from signup to downloaded dataset: 3-5 minutes. No coding required.

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💼 Business use cases

🏘️ Real estate & PropTech Neighbourhood quality-of-life scoring for listings Building-level complaint history for due diligence Heat & hot-water outage tracking for tenants Rodent-sighting overlays for renter search	🏛️ Civic tech & city government Agency-response time benchmarking dashboards Open-data accountability portals Complaint-type trend monitoring across boroughs Service-equity audits by community board
📰 Investigative journalism Noise-complaint clustering near nightlife districts Sanitation-service gaps in specific neighbourhoods Building-by-building rent-stabilised heat tracking Long-form data stories on city-life pressure points	🧪 Urban analytics & research Train ML models on geo-tagged complaint streams Correlate 311 volumes with weather or transit events Build interactive complaint heatmaps for the public Benchmark NYC against other open-311 cities

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🔌 Automating NYC 311 Service Requests Scraper

Control the scraper programmatically for scheduled runs and pipeline integrations:

• 🟢 Node.js. Install the apify-client NPM package.
• 🐍 Python. Use the apify-client PyPI package.
• 📚 See the Apify API documentation for full details.

The Apify Schedules feature lets you trigger this Actor on any cron interval. Hourly noise-complaint sweeps, daily borough digests, or weekly agency-response reports all run unattended.

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🌟 Beyond business use cases

Data like this powers more than commercial workflows. The same structured records support research, education, civic projects, and personal initiatives.

🎓 Research and academia Urban-policy papers on service-equity gaps Sociology coursework on civic complaint patterns Public-health research correlating 311 with disease Reproducible datasets for urban-planning theses	🎨 Personal and creative Personal "what is my block like?" dashboards Hobbyist data-visualisation portfolios Indie civic-tech apps and portfolio demos Block-association noise-trend reports
🤝 Non-profit and civic Tenant-advocacy heat-complaint dashboards Community-board prep packs ahead of meetings Neighbourhood-resilience research on rodent control Open-data trainings for civic-tech bootcamps	🧪 Experimentation Train complaint-classification ML models Prototype agent pipelines for citizen-services Q&A Test geo-clustering algorithms on real urban data Validate civic-tech product hypotheses with real data

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🤖 Ask an AI assistant about this scraper

Open a ready-to-send prompt about this ParseForge actor in the AI of your choice:

• 💬 ChatGPT
• 🧠 Claude
• 🔍 Perplexity
• 🅒 Copilot

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❓ Frequently Asked Questions

🧩 How does it work?

Pick your filters, set maxItems, and click Start. The Actor builds the query, paginates through the city's open-data feed in batches, normalises every row into a clean schema, and writes one record per service request into your dataset.

🆓 Do I need a personal access key?

No. The NYC Open Data feed is open and free to use. You only need an Apify account to run the scraper.

📅 How far back does the data go?

NYC has been publishing 311 records continuously for over a decade. The full historical archive is available with openedFrom and openedTo filters.

🔁 How often is the dataset refreshed?

The city refreshes the feed continuously and the latest complaints typically appear within an hour of being filed. Every run of this Actor pulls live, so you always get current data.

🏛️ Which agencies are covered?

19 enumerated agencies, including NYPD (police), HPD (housing), DOT (transportation), DSNY (sanitation), DEP (environmental protection), DOB (buildings), DOHMH (health), DPR (parks), DCA (consumer affairs), TLC (taxi), DHS (homeless services), ACS (children), DOE (education), DFTA (aging), EDC (economic development), FDNY (fire), HRA (human resources), OATH (admin trials), and NYCEM (emergency management).

🌆 Can I filter by neighbourhood or community board?

The input form filters by borough and ZIP. Community board is included on every output record (communityBoard field) so you can post-filter or group downstream.

⏰ Can I schedule daily or hourly runs?

Yes. Use Apify Schedules to trigger this Actor on any cron interval. Hourly noise-complaint feeds, daily borough digests, and weekly trend reports all run unattended.

💼 Can I use this data commercially?

Yes. NYC 311 data is publicly released under an open-data license. Review the city's data-use terms for any attribution requirements and respect downstream privacy norms when republishing.

💳 Do I need a paid Apify plan?

No. The free Apify plan covers testing and small runs (10 records per run). A paid plan lifts the cap and unlocks scheduling and higher concurrency.

🔁 What happens if a run fails?

Apify retries transient errors automatically. Inspect the log in the Runs tab, adjust the input, and re-run. Partial datasets from failed runs are kept so you never lose progress.

📦 What is the largest single run I can do?

Paid Apify plans cap each run at 1,000,000 records. For multi-million-row exports, split the workload across runs by date range.

🆘 What if I need help?

Contact our support team through the Apify platform or the Tally form linked below.

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🔌 Integrate with any app

NYC 311 Scraper connects to any cloud service via Apify integrations:

• Make - Automate multi-step workflows
• Zapier - Connect with 5,000+ apps
• Slack - Get run notifications in your channels
• Airbyte - Pipe 311 data into your warehouse
• GitHub - Trigger runs from commits and releases
• Google Drive - Export datasets straight to Sheets

You can also use webhooks to trigger downstream actions when a run finishes. Push fresh 311 records into your civic-tech product, or alert your team in Slack when a building hits a complaint threshold.

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💡 Pro Tip: browse the complete ParseForge collection for more civic and reference-data scrapers.

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🆘 Need Help? Open our contact form to request a new scraper, propose a custom data project, or report an issue.

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⚠️ Disclaimer: this Actor is an independent tool and is not affiliated with, endorsed by, or sponsored by the City of New York, NYC OpenData, or any specific city agency. All trademarks mentioned are the property of their respective owners. Only publicly available open civic-data records are collected.