Rakuten Japan Reviews Scraper

Collect product and shop reviews from Rakuten Ichiba Japan for customer feedback analysis, product research and reputation monitoring. Get original Japanese review text, star ratings, dates, buyer names, helpful votes and available photos in JSON, CSV or Excel.

Features

• Product and shop feedback: process multiple product pages or review-page URLs in one run.
• Newest reviews first: collect recent feedback or work through review history.
• Star filters: focus on one-star complaints, five-star praise or all ratings.
• Photo reviews: collect product reviews containing customer photos.
• Incremental monitoring: stop at review IDs from an earlier run.
• Controlled collection: set overall and per-product/shop limits, with duplicate removal within a run.

How it works

1. Add Rakuten Japan product URLs, product-review URLs or shop-review URLs.
2. Choose a review limit and optional filters.
3. Run the scraper and export the dataset. The Run summary explains why each target stopped.

The default input collects up to 50 reviews from a sample product:

{
  "startUrls": [
    { "url": "https://review.rakuten.co.jp/item/1/306273_10007430" }
  ],
  "maxItems": 50
}

Supported examples:

• Product: https://item.rakuten.co.jp/soukaidrink/4902102139410/
• Product reviews: https://review.rakuten.co.jp/item/1/306273_10007430
• Shop reviews: https://review.rakuten.co.jp/shop/4/230284_230284

Legacy review links ending in /1.1/ are accepted. Collection always starts at page 1 and uses the actor's filters, regardless of filters or page numbers in the supplied URL. Shop storefront URLs, search URLs and other Rakuten services are not supported.

Input options

Input	Default	Description
startUrls	Sample product	Product pages or product/shop review URLs
maxItems	50	Maximum reviews across all targets
maxReviewsPerTarget	1000	Maximum reviews per product or shop
rating	"all"	"all" or a star rating from "1" to "5"
mediaOnly	false	Only product reviews with photos; incompatible with shop targets
stopAtReviewIds	[]	Stop a target before a previously collected review ID
proxyConfiguration	Enabled	Connection settings; keep the default for normal use

Targets are processed in input order, so an early target can use the overall limit. To monitor new feedback, pass recent reviewId values from your previous run using the same filters. Reviews sharing a date may change order; using several recent IDs is helpful, but collection is not a transactional snapshot.

Sample output

Illustrative product review; optional fields depend on the source:

{
  "reviewId": "7ab1fe35-950b-4466-a509-902dec8e38c6",
  "reviewType": "product",
  "targetUrl": "https://review.rakuten.co.jp/item/1/306273_10007430",
  "shopId": "306273",
  "shopName": "楽天24 ドリンク館",
  "shopUrl": "https://www.rakuten.co.jp/soukaidrink",
  "productId": "10007430",
  "productName": "い・ろ・は・す 天然水 PET ラベルレス",
  "productUrl": "http://item.rakuten.co.jp/soukaidrink/4902102139410/",
  "rating": 5,
  "title": null,
  "text": "リピーターです。ラベルがないのは分別するのに本当に助かります。",
  "reviewerName": "購入者さん",
  "reviewDate": "2026-09-18",
  "orderDate": "2026-08-21",
  "helpfulVotes": 0,
  "reviewerAgeRange": null,
  "reviewerGender": null,
  "purchaseContext": [],
  "photos": [],
  "sourceUrl": "https://review.rakuten.co.jp/item/1/306273_10007430",
  "scrapedAt": "2026-09-18T12:00:00.000Z"
}

Shop records have reviewType: "shop" and null product fields. Photos contain url and thumbnailUrl. Dates preserve the source calendar date; text remains in its original language. purchaseContext contains optional source labels such as purchase purpose, recipient or repeat purchase. No verified-purchase status is inferred.

The run summary includes saved counts, stopping reasons, the filtered review count and available product/shop rating summaries. Overall rating totals can differ from filtered counts and distribution totals.

Pricing

$2 per 1,000 reviews ($0.002 per review). One review event is charged for each unique review saved within the run. Available photos and product/shop context are included.

Reviews saved	Review charges
50	$0.10
1,000	$2.00
10,000	$20.00

Set the maximum charge in Apify to control spending. Separate runs can collect and charge for the same reviews; use known review IDs to stop at previously collected feedback.

Limitations and troubleshooting

• Only publicly available Rakuten Ichiba Japan reviews are supported. Seller replies and videos are not included.
• Source availability, deleted reviews and changing pagination can affect coverage. The actor does not promise every historical review.
• If a target cannot be processed, other targets are still attempted. The run is marked failed when any target remains unavailable; saved data remains accessible and details are in RUN-SUMMARY.
• Reaching a result limit, spending limit or known review ID is a normal stopping condition.
• For customer support, open an issue on this actor's Apify page with the run URL and affected target.

Related actor

Use Rakuten Japan Listings Scraper to discover products, then pass product URLs to this actor to collect their reviews.