Rakuten Japan Review Scraper

Rakuten Japan Review Scraper

Automates the extraction of customer reviews, star-rating distributions, buyer feedback, and merchant metrics directly from Rakuten Ichiba (rakuten.co.jp).

Designed for consumer sentiment analysis, brand reputation management, customer experience benchmarking, and competitive analysis across Japan's leading e-commerce platform.

FEATURES

Dual Scrape Targets: Extract customer feedback for both individual products and merchant shops.

Rating Distribution Insights: Capture overall average ratings, total review counts, and exact star-rating breakdowns ($1$ to $5$ stars).

Detailed Customer Feedback: Scrape review text, reviewer nicknames, age ranges, gender, and post timestamps.

Order & Variant Specifics: Collect purchase dates, item URLs, and specific SKU metadata (e.g., color, condition, storage size).

Merchant Reputation Metrics: Extract shop IDs, logo URLs, 39Shop status, helpful vote counts, and seller support responsiveness ratings.

USE CASES

Customer Sentiment Analysis: Analyze buyer feedback, product flaws, and common praise points to optimize product development.

Merchant Reputation Tracking: Monitor seller service quality, shipping satisfaction, and response times over time.

Competitive Intelligence: Compare customer satisfaction metrics between rival brands and top-selling Rakuten merchants.

Review Aggregation & CX Insights: Feed clean customer feedback into natural language processing (NLP) models to detect emerging product trends.

OUTPUT

Shop Overview

{
  "shopImageUrl": "https://tshop.r10s.jp/icockaden/logo/logo1.jpg?fitin=48:48",
  "name": "家電問屋　楽天市場店",
  "shopId": 388605,
  "url": "https://www.rakuten.co.jp/icockaden",
  "is39Shop": true,
  "average": 4.74,
  "shouldBeDisplayed": true,
  "totalCount": 4700,
  "5_star": 3892,
  "4_star": 596,
  "3_star": 99,
  "2_star": 18,
  "1_star": 94,
  "ref_id": "388605"
}

Shop Review

{
  "helpfulCount": 0,
  "isUnsatisfiedPickupReview": false,
  "reviewScore": 300102,
  "rating": 4,
  "body": "問い合わせをした際も、迅速に対応してもらいました。",
  "revSubkey": "1",
  "nickname": "購入者さん",
  "postDate": "2026/08/09",
  "encryptedRevKey": "ewb5-i9fi1-boftpr_1",
  "serviceId": 4,
  "orderDate": "2026/08/04",
  "key": "0a0563ba-428f-4d16-9b7e-b918a337f4aa",
  "isSatisfiedPickupReview": false,
  "ref_id": "366894"
}

Product Review

{
  "encryptedEasyId": "ZTNhNzJlMjQ4NDI4",
  "evaluation": 5,
  "review": "Nランク、家族の要望でポイントが貯まりやすいときに購入しました。\n新品未使用で、箱の裏の封印も未開封、もちろん綺麗な商品で大変喜んでいます。\nバッテリーも70%近く充電が残っていて、起動も操作感も問題ないようです。\n保証の開始日も開封日からの1年間と表示がでたので、安心して使用していきたいです。",
  "shop_name": "ケータイゴッド",
  "shop_id": 425870,
  "judgment_ok": 0,
  "reg_time": "2026-07-06T01:43:24.000+09:00",
  "nickname": "fumin2",
  "item_id": 10002981,
  "open_flag": 1,
  "sex": 0,
  "review_theme": "",
  "item_url": "https://item.rakuten.co.jp/keitaigod01/iphone17-256-n/",
  "age": 57,
  "item_sku_info": "種別:Appleストア版SIMフリー | 状態:新品未開封品 | カラー:ホワイト",
  "ref_id": "ff0b1e115d84127e07e2eda7f8b0c64a"
}

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