Tool: Reviews Sentiment & Themes Analyzer

Turn a pile of customer reviews into structured insight. For every review you get sentiment, a numeric score, the themes people mention and the emotions behind them.

📥 Input · 📤 Output · 💰 Pricing · ▶️ Examples

Sentiment + score positive, neutral, negative

Themes + emotions what and why

JSON / CSV / Excel output formats

What it does

Give it a list of reviews, each as plain text or an object with a text field. For each review it returns a clean, structured record:

• sentiment (positive, neutral, negative)
• score from -1 to 1, so you can rank and average
• themes, the topics the reviewer talks about (shipping, price, quality and so on)
• emotions expressed in the review
• a one line summary of the main point

Feed the results into a dashboard, a spreadsheet or a support workflow. Export to JSON, CSV or Excel, or pull it through the Apify API.

Paid plans only

This tool runs on the latest, most reliable premium AI models. Because each run has a real model cost, it is available to paid Apify accounts only. A run started from a free account stops immediately with an upgrade message. Upgrade your Apify subscription to a paid plan and run it again.

Who is it for

Use case	Who benefits
Product teams	Spotting what customers love and hate at scale
Ecommerce	Reading store and marketplace reviews without manual tagging
Support	Routing and prioritizing feedback by sentiment
Market research	Turning open text into countable themes

Input

• reviews: a list of reviews, each a plain string or an object with a text field.
• maxItems: optional cap on how many reviews to analyze this run.

Notes

• One AI analysis is returned per review, so results line up one to one with your input.
• Very long reviews are shortened before analysis to keep runs fast and predictable.

Example use cases

Ready-to-run example tasks, each preconfigured for a common scenario. Open one and press run, or use it as a template:

• Analyze Restaurant Review Sentiment: Score restaurant reviews as positive, negative or neutral so owners spot service issues and celebrate what guests love.
• Analyze App Store Review Sentiment: Measure sentiment across app store reviews so product teams see what users love and which bugs are driving anger.
• Analyze Hotel Review Sentiment: Turn hotel guest reviews into sentiment scores so managers track satisfaction and fix problems before ratings drop.
• Analyze Ecommerce Product Sentiment: Read the mood of product reviews so online sellers understand returns, complaints and what keeps repeat buyers coming back happy.
• Analyze Employer Review Sentiment: Gauge sentiment in employer reviews so HR and recruiting teams understand how staff really feel about the company.
• Analyze Movie Review Sentiment: Classify movie reviews by sentiment so studios and critics can track audience reactions in the first hours after a release.
• Analyze SaaS Software Review Sentiment: Detect sentiment in software reviews so product managers prioritize features users praise and complaints they must fix.
• Analyze Airline Review Sentiment: Score airline passenger reviews so carriers track comfort, delays and service quality across routes and cabins.
• Analyze Online Course Review Sentiment: Understand how learners feel about an online course so instructors improve lessons and boost completion rates.
• Analyze a Mixed Batch of Reviews: Run sentiment on a mixed batch of customer reviews at once so teams get a fast overview of overall satisfaction.

Export, API and AI agents (x402 + MCP)

Export the scraped data to JSON, CSV or Excel, pull it as a dataset through the Apify API, or wire it into your app with no code. This web scraper and data extractor also works for bulk data extraction and scheduled runs.

For AI agents: this Actor is available on x402, Apify's agentic payment standard built with Coinbase. An AI agent can discover, pay for and run it on its own with a funded wallet and a single HTTP request: no account, no subscription, no API key and no human in the loop. It also runs as an MCP tool inside Claude, Cursor and other AI clients out of the box. Learn more about x402 agentic payments on Apify.

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